Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.

Hey there! Thanks for sharing your LG Fridge Craft Ice experience with us. Bringing your favorite beverages to the next level with the icy, spherical goodness that is Craft Ice is essential! We'd love to help. If you haven't already, we recommend checking out our guide at https://www.lg.com/ca_en/support/product-support/troubleshoot/help-library/cs-CT20098040-20153200234711/?srsltid=AfmBOorCrBCHUGrVfmoiwpYMXf6Fm9NvMKdmiOhcUk6BcPD8KKjOLyb4 to get started with easy Craft Icemaker troubleshooting. If you still need help, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com with your contact info and model number. We'll gladly explore any available options with you! *Joseph

If you are referring to the Craft Ice maker, it is normal for 1 batch of ice (3 balls) every 24 hours. If you are referring to your crushed/cubed icemaker, here are a couple of quick tips that you can do to improve volume of ice. 1. I would check whether or not the icemaker sensor is obstructed. Foreign substances or frost on sensor will interrupt ice production. 2. Check the water supply line for ice clogging the line. You want to make sure that this is free and clear of ice so that your icemaker can get the water it needs to produce ice. 3. Check to see if the icemaker shutoff arm is obstructed. If your icemaker is equipped with the electronic ice shutoff sensor, you need to make sure that there is a clear path between the two sensors at all time. For additional tips and tricks check out page 55 and 56 in the troubleshooting section of your owner's manual: https://gscs-b2c.lge.com/downloadFile?fileId=57KaxIG4LVYG4XBy6G2N0w. I hope you find this helpful. ^Jennifer

Thank you for bringing this to our attention, and we are sorry to hear about your LG Refrigerators ice maker not performing as it should! Your review matters to us, and we genuinely value your input. It does not go unnoticed. If you need assistance please private message our LG Social Support team on Facebook or Twitter at LGUSSupport, so we can look into this and find a solution for you! ~Rita

Hello there Tim Thanks for reaching out and providing feedback. You are a valued customer, so it excites LG, to hear that you are enjoying your LG Refrigerator. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.