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Customer reviews for Arlo Essential Spotlight Camera + Solar Panel (4 Cameras + 1 Solar Panel) for
Arlo Essential Spotlight Camera + Solar Panel (4 Cameras + 1 Solar Panel)
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3.8 out of 5 stars
stars
132 ratings69 reviews
  1. 5 stars55% (72)
  2. 4 stars11% (14)
  3. 3 stars12% (16)
  4. 2 stars5% (7)
  5. 1 star17% (23)

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Showing 61-69 of 69 reviews
Jun 7, 2023
Reviewer name: MichiganMom
2 out of 5 stars
2 out of 5 stars review

Expensive if have to replace yearly. Support sucks

I purchased this system and it literally lasted about 1 year and then would no longer charge.

Helpful?4FXB06LYRY0113897757917
reply from Arlo Team

Hi,Thanks for sharing your review. We like to learn more about the charging concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you. We appreciate your patience and understanding.Best regards,Arlo Team

Jun 27, 2021
Reviewer name: LD
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Arlo Cameras

Great price love the cameras

Helpful?4FXB06LYRY0113897757917
Jul 9, 2022
Reviewer name: Dav
5 out of 5 stars
5 out of 5 stars review

Amazing Cameras

These cameras are simple to install, simple to use and cover areas with very clear resolution videos. highly recommend these Arlo Pro 4 cameras.

Helpful?4FXB06LYRY0113897757917
Feb 9, 2024
Reviewer name: Adair727
1 out of 5 stars
1 out of 5 stars review

Worst customer service ever!! As in no help!

Worst customer service ever!! I purchased this on January 20, 2024 and installed the cameras after a couple of weeks. The solar panel never worked with any of the cameras (yes, in direct sunlight) and I attempted to get an "RMA" from Arlo to return the malfunctioning solar panel for one that works. There is no may to find an email address or a phone number on their website in order to request the "RMA" (whatever this is) - so there is no way for me to resolve the issue without just returning the product to Sam's Club. I am going to return the cameras and may try a different system from a different manufacturer. Be warned, Arlo will not provide you with any help if their product is defective! The cameras work well enough - don't use them in a busy area, or else you will have to charge the battery EVERY DAY!

Helpful?4FXB06LYRY0113897757917
reply from Arlo Team

Hi Adair,Thank you for your review. For help troubleshooting Arlo Solar Panel issues, please read the following article: https://kb.arlo.com/000045870. For further assistance with troubleshooting or an RMA, please navigate to Settings > Support in the Arlo App for service options available to you.We appreciate your patience and understanding.Best Regards,Arlo Team

Jun 4, 2021
Reviewer name: Momof2
5 out of 5 stars
5 out of 5 stars review

I love Arlo

We got these as an addition to our Ultra cameras we already had a basehub this does NOT have one but if you just need extra cameras it's great! You need solar panels or you have to take them down to charge them, they do NOT have the battery's that you can remove .

Helpful?4FXB06LYRY0113897757917
Sep 5, 2021
Reviewer name: FWB
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great!!

Fast, easy, reliable

Helpful?4FXB06LYRY0113897757917
Dec 7, 2021
Reviewer name: Ccc
3 out of 5 stars
3 out of 5 stars review

Good for 90 Days

Recordings good for only 90 days after that cameras will not record unless you pay 9 dollars a month. Not told on Box Cameos work great but will not record

Helpful?4FXB06LYRY0113897757917
reply from Supplier Response

Hi Ccc,<br /><br />Thanks for taking the time to write a review. We will share your feedback to the development team. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312. <br /><br />For further assistance, please navigate to Settings &gt; Support in the Arlo App for service options available to you. We appreciate your patience and understanding.<br /><br />Best regards,<br />Arlo Team

Aug 14, 2021
Reviewer name: JP
3 out of 5 stars
3 out of 5 stars review

Annoying

When the battery ran low on one camera (2-3%) Arlo emailed me every minute from 12:11 a.m. to 2:10 a.m. for a total of 316 emails. Seems like they could have better programming.

Helpful?4FXB06LYRY0113897757917
reply from Supplier Response

Hi JP,<br /><br />Thanks for your review about the Arlo Essential Spotlight camera. We would suggest for you to contact our support team at https://support.arlo.com if you&#39;re receiving a lot of emails for low battery. Our team will be more than happy to look into this for you.<br /><br />We appreciate your support and understanding.<br /><br />Best regards,<br />Arlo Team

Jun 5, 2021
Reviewer name: doc
3 out of 5 stars
3 out of 5 stars review

arlo essential solar cameras

can i keep the solar charger plug in all the time?

Helpful?4FXB06LYRY0113897757917
reply from Supplier Response

Hi doc,<br /><br />Thanks for your review. Yes, you can keep the Solar Panel plugged in all the time as the Arlo Spotlight Camera will get charged whenever it gets sunlight. For further assistance, please contact our support team at https://support.arlo.com. Our team will be happy to help.<br /><br />We appreciate your support and understanding.<br /><br />Best regards,<br />Arlo Team