Customer reviews for Arlo Essential Spotlight Camera + Solar Panel (4 Cameras + 1 Solar Panel)

Customer reviews for Arlo Essential Spotlight Camera + Solar Panel (4 Cameras + 1 Solar Panel) for

Arlo Essential Spotlight Camera + Solar Panel (4 Cameras + 1 Solar Panel)

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3.8 out of 5 stars

stars130 ratings67 reviews

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Showing 1-10 of 67 reviews

Jul 2, 2021

Scubasteve

5 out of 5 stars review

Verified Purchase

Great, reasonabley priced security system

Great quality cameras, better than most commercial camera systems! Sound quality is good also. Very easy set-up. I have had these for about 1 month now and only real complaint is that I wish they could be set up on 5G wifi, but can only be set up on 2.4. Would like to add more of these cameras to my property.

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Nov 17, 2021

Exstreamliners

4 out of 5 stars review

Verified Purchase

Works pretty good, but needs help.

Works pretty good, but needs help. I've used Arlo for about 8 years now and it still has the same issues. Sometimes the motion detection works, sometimes it doesn't. Sometimes you can connect to the camera from your phone and sometimes you can't. Somedays you can play back video on your phone and sometimes you can't. You get the picture… at least some of the time. They have improved the battery issue with a small solar panel. But, then you have to buy 3 more on the internet (only 1 in the package). Arlo (netgear) you are better than this. Keep trying.

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Dec 6, 2021

Margie

2 out of 5 stars review

Verified Purchase

So so

Good screen views, but unless you subscribe you can't save any videos. Battery life is only 1 or 2 days unless you have perfect sunshine all the time. I returned this after about 2 weeks.

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reply from Supplier Response

Hi Margie, Thank you for taking the time to write a review about the Arlo Essential Spotlight camera. We appreciate your feedback and will share this to our team. We hope that you will give our cameras another chance and reach out to our support team if you have any problems with your camera at https://support.arlo.com. We once again appreciate your patience and support. Best regards, Arlo Team

Sep 27, 2023

hypnotisthook

1 out of 5 stars review

Verified Purchase

No help from arlo

Cameras wouldn't respond. Tried to get phone support, but they have no phones to get any support at arlo. they only offer emails. If you ask for a phone number via email, they refuse to give a phone number, yet only reply with additional emails with canned responses. Makes you feel like your only corresponding with a computer via ai. Save your money, look into other systems.

Helpful?

reply from Arlo Team

Hi,We are sorry to hear about the level of customer service experience received. We want to work with you to address the camera's not responding concern you shared. Our team is available to help ensure you have an excellent experience with your Arlo camera. If you’d like help resolving the issue you are experiencing, please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding.Best regards,Arlo Team

Jan 11, 2024

Jodi

1 out of 5 stars review

Verified Purchase

Could NOT get them to connect directly with wifi!

We were excited to see these on sale as we love our Arlo doorbell but they would not connect directly with our wifi. Checking on line sounds like a common problem. You can spend another $100+ for something that might help but there goes the savings so returned them.

Helpful?

reply from Arlo Team

Hi JodiThanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you. We appreciate your patience and understanding.Best regards,Arlo Team

Sep 5, 2021

Disappointed

1 out of 5 stars review

Verified Purchase

Don't do it!! No fine print

This came with 1 solar panel. Unless younolan in putting all of the cameras in the same area this is is simply not enough. This system requires a pabel for each camera and that us not stated in any of the advertisements. They sellnot as if thats enough. Also, this did not come with instructions. If we hadn't waited so long to install after purchase we would return this.

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reply from Supplier Response

Hi Disappointed, Thanks for your review about the Arlo Essential Spotlight Camera and Solar Panel system. We will share your feedback to our team. We appreciate your patience and understanding. Best regards, Arlo Team

Mar 29, 2023

Greg Meador

1 out of 5 stars review

Verified Purchase

Arlo Essential Cameras

The battery life of these cameras is horrible. The longest the battery has lasted is 2 days. The previous Arlo cameras batteries lasted the better part of a month.

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Jun 25, 2021

Trish

1 out of 5 stars review

Verified Purchase

Would not recommend

The lenses are scratched and the charge doesn't last long. Thought they were better than my last camera's. And no birdhouse cover for them. Not cool.

Helpful?

reply from Supplier Response

Hi Trish, Thanks for writing a review about your Arlo system. If the camera's charge does not last long enough, contact our support team so they can assist you further. You can contact our team at https://support.arlo.com. We appreciate your patience and understanding. Best regards, Arlo Team

Nov 28, 2021

Good mom

1 out of 5 stars review

Verified Purchase

Wouldn't buy it

Bought then returned. It didn't work without the hub. Found a different brand cheaper. I have used arlo for about 8 years. Very dissatisfied.

Helpful?

reply from Arlo Team

Hi Good mom,Thanks for taking the time to write a review about the Arlo Essential Spotlight. We will share your feedback to our team and hope that you will consider our products once more. If you need any assistance, don't hesitate to contact our support team at https://support.arlo.com so they can further assist you.We appreciate your patience and understanding.Best regards,Arlo Team

Nov 10, 2021

brian k

1 out of 5 stars review

Verified Purchase

had high hopes

tried for several days but unable to set up. phone cannot find cameras. no tech support at all. will return to store tomorrow.

Helpful?

reply from Arlo Team

Hi brian k,Thanks for writing a review about the Arlo Essential Spotlight Camera system. Let our support team help you with the issues you're experiencing with onboarding your cameras by heading over to https://www.arlo.com/en-us/support/contact.aspx.We appreciate your patience and understanding.Best regards,Arlo Team