Thank you for the kind words! We are so glad you are happy with our product. It means a lot to us when we hear from customers, like yourself,

Hi Adrian,<br /><br />Thank you for watering with love. We are glad to hear about your positive experience with your Primo water dispenser. <br /><br />Best Regards,<br /><br />José R.

Hello, Thanks for watering us with love, LINDA! We appreciate the compliment and comments, and we're so happy to hear about your positive experience. Best Regards, Michael P.

If you reach behind the bottle, there is a small elbow. Press the pipes tight into the elbow, and the elbow on to the pump. Watch the video below for step by step instructions: https://youtu.be/VFDzrWIscpo If this does not fix the issue, please email us at social@dsservices.com with the below information filled out, as we would like to review other options that may be available to you? A Picture of the back of the unit: Full Name: Phone number: Shipping address: Model number: Serial Number (10 digits on a white sticker on back of unit): What brand of water do you drink?: Is this your first dispenser purchase (any brand), what made you decide to purchase a dispenser if this is your first? Thank you, Debra H.

Thank you for the kind words! We are very happy to hear that you are enjoying your Primo water dispenser.

Thank you for your support! We love that your experience with Primo Water has been satisfactory.<br />Kind regards,<br />Prescilla

Hello Glimmer,<br />Thank you for shining us with your light. It is customer like you that make us happy to be part of Primo Water. We are glad to hear that you are enjoying your Primo water dispenser. <br />Best Regards,<br />Prescilla