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Customer reviews for Member's Mark Kids' Explorer Sofa, Assorted Colors for
Member's Mark Kids' Explorer Sofa, Assorted Colors
4.6 out of 5 stars
stars2,566 ratings1,105 reviews
  1. 5 stars82% (2,104)
  2. 4 stars6% (157)
  3. 3 stars3% (86)
  4. 2 stars3% (72)
  5. 1 star6% (147)

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Showing 351-360 of 1,105 reviews
Dec 16, 2022
Faulty zippers
3 out of 5 stars review

Anyone tried buying just a nugget cover set?

Just came to see if everyone has the same zipper problem I have been having. My kids LOVE this dang thing but the zippers are a wreck. They will literally not stay zipped and bust open all of the time which makes it a pain to wash the covers and painful to watch the kids play on them because I know they will bust open. I just looked up the nugget to see how much those were and the overall dimensions match the sams club measurements and you can buy a new cover set for $109.

Helpful?7EBJOBR5MA4L13896956491
reply from Member's Mark

Our apologies that you are experiencing issues with the zipper. We would be happy to assist with this. Please reach out to Member Support at (888) 301-0332 for assistance.

Jul 28, 2021
Bb
1 out of 5 stars review

Verified Purchase

Zipper Busted

Dissatisfied

Helpful?7EBJOBR5MA4L13896956491
reply from Member's Mark Support

Hi Bb, we are sorry your dissatisfied. You are welcome to reach out for support and/or discuss further. https://www.samsclub.com/membersmarkhelp

Nov 20, 2021
Laura
3 out of 5 stars review

Zippers Broke

Decided to give this version a try after hearing pretty good feedback vs nugget. One month in of using as a couch to play & watch movies for my 3 & 1 year old the zippers have all broken. Seems to be a common issue. Customer service has been less than stellar and I ended up ordering nugget cover.

Helpful?7EBJOBR5MA4L13896956491
Sep 24, 2021
bookworm
1 out of 5 stars review

Zipper breaks quickly

Received ours about 2 weeks ago; original couch came with a broken zipper. Has been an absolute nightmare getting a replacement and arranging pick-up of the defective couch. Zippers are unfortunately overall cheap. I will likely return altogether and purchase a Nugget instead.

Helpful?7EBJOBR5MA4L13896956491
Jul 6, 2022
Alicia
1 out of 5 stars review

do not buy. purchase a nugget instead.

I bought this October 2021.. it is July 2022 and it’s broken after one wash. My son spilled his smoothie on it so I gave it a wash and now the zipper is broken. I have a nugget as well and washed it way more since my son was younger and drooled a lot. Way more worth it to spend the extra money on the nugget. I’m angry about this purchase.

Helpful?7EBJOBR5MA4L13896956491
reply from Member's Mark

We apologize for the issue with the zipper, Alicia. Please reach out to Member Support at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays and we'll do our best to make this right for you.

Jul 15, 2021
Jess
2 out of 5 stars review

Disappointed

At first my kids loved this! We have only had it 6 days and they’ve played with it everyday. However, this morning the zippers busted open exposing the foam. Not in a place that can be zipped back up. Disappointed since we’ve only had it a short period of time. And these are designed to be played with.

Helpful?7EBJOBR5MA4L13896956491
reply from Member's Mark Support

Hi Jess, we are sorry this happened. Thanks for sharing your feedback. Please reach out at https://www.samsclub.com/membersmarkhelp

Jul 13, 2021
Dr Dave
5 out of 5 stars review

Kids love them, well made.

Bought a couple. There were some fights over the middle child knocking down the oldest's creations however overall they have been an excellent addition to there playspace. All the kids like making their own fort or obstacle course. They are also doubling as gym mats. Hopefully they come back in stock as I'd like to get a green one.

Helpful?7EBJOBR5MA4L13896956491
Jan 11, 2022
CCav
4 out of 5 stars review

Great, but zippers broke

My kids LOVE these, we have 2 sets and have had them for a little over a month. The only thing is the zippers break. I wish they had new covers you could buy, I don't want to spend all of the money for new sets, when the zippers are the only problem.

Helpful?7EBJOBR5MA4L13896956491
Dec 4, 2023
kj
1 out of 5 stars review

Sam’s pulling a scam

BUYER BEWARE! If you purchase this item or anything else on sale, they can mark them as out of stock and tell you that they’ll refund you (the discounted price mind you) but not replace it. They’ll then tell you that once it’s back in stock, you’re more than welcome to purchase again (the regular price). Sam’s is SCAMMING people and getting them to pay full price for items they bought on sale. And don’t bother calling for help, they’ll just blame the mail carrier, even after the mail carrier confirms they never received it from sams club. Ridiculous.

Helpful?7EBJOBR5MA4L13896956491
Apr 27, 2022
Vanessa
1 out of 5 stars review

ZIPPERS WILL BREAK

I bought this for my kids on Christmas & they loved it! Unfortunately the zippers do not last! Around February I emailed customer service & they sent me new covers which was awesome of them! Because there is a 1 yr warranty but now April the zippers have broken again. At this point I will have to return it.

Helpful?7EBJOBR5MA4L13896956491