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Customer reviews for Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.) for
Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.)
4.5 out of 5 stars
stars4,959 ratings4,635 reviews
  1. 5 stars72% (3,588)
  2. 4 stars15% (754)
  3. 3 stars5% (256)
  4. 2 stars3% (134)
  5. 1 star5% (227)
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Showing 811-820 of 4,635 reviews
Jan 2, 2020
Tgfg
1 out of 5 stars review

Allergic reaction.

Great at removing makeup but shortly afterwards around my nose got horrible bumps that became painful. Weeks have gone by and cant get rid of them. Also two small bumps by eyelids have appeared that are painful and eyes have becomeextremely dry. Didnt realize. It was wipes causing problems till I looked up other reviews. Will have yo seek medical attention.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

We're sorry to hear our wipes caused such a severe reaction for you, and we want to help! Please call us at 1-800-582-4048 between 9 AM & 5:30 PM ET, M-F, and let our beauty expert know your reviewer name so we can find your information. Talk to you soon!

Nov 4, 2018
Ashley939
4 out of 5 stars review

Recommended for light makeup

[This review was collected as part of a promotion.] I really liked these make up removing wipes. They worked relatively well in removing my foundation and eye shadow. The eye shadow took a few wipes to get the job done. I'm not sure if that was due to the pigment in the shadow being on the darker side or if it generally does take a few wipes for all shadow. I only wear dark colors. My favorite aspect was they left my skin feeling very soft and clean. Only a mild chemical smell, I prefer more natural scents. But overall a very good product that works as advertised.

Review from Home Tester Club
Helpful?2ARNKNFCGN1T13896862159
May 9, 2018
Haleemarry
2 out of 5 stars review

I'm shocked

I used to love these wipes until a few days ago I noticed my skin becoming irritated around my nose and lips wasn't sure what is was until I started seeing similar reactions. Been using these makeup wipes for 5 years now and never had any problems until recently. Is there a recall on this product?

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Service

Thanks for taking the time to share a review! We take matters like this very seriously and would like to learn more. When you get a chance, please reach us at 1-800-582-4048 between 9am and 5:30pm ET Monday-Friday.

Feb 28, 2020
emily123
1 out of 5 stars review

Major facial irritation

I used to use these wipes for many years and they always did a good job removing all traces of makeup and left my face feeling soft. However, I started experiencing major facial irritation, almost like a rash or acne on my cheeks, and couldn't figure out what was causing it. I had never had this happen before but I finally stopped using the makeup remover wipes and my face is finally starting to heal. I have redness, bumps, itching, and my cheeks feel hot in the irritated areas. I have never had any skin problems before so this is very frustrating and upsetting. I would definitely never use these wipes again. They must have done something different as I used them for years with no problems and nothing else has changed on my end.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

We're so sorry to hear that you had a reaction to our makeup wipes. We'd like to chat more with you about this. Give us a call at 1-800-582-4048. We're available M-F 9AM-5:30PM ET. We hope to hear from you soon!

May 7, 2018
Erzsiv
1 out of 5 stars review

These make my eyes sting and itch.

I've been using these for a couple months and every night I use them it makes my eyes burn. I figured it was normal and that all makeup wipes do it but I've tried other brands and they don't cause the burning. Also, for the next couple days after my eyes start to itch really bad and I have finally realized it was from this product.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

Thanks for sharing your experience with us! We'd like to talk with you directly about this and help since we really wouldn't expect for this. When you can please give us a call at 1-800-582-4048. We're available Monday-Friday from 9AM-5:30PM ET. We hope to talk with you soon!

Oct 10, 2021
NiscoTheCat
1 out of 5 stars review

It burnt my skin

I bought some and when I used it, the next morning my whole face was peeling and even after putting on soothing moisturizer, burns so bad. I can't even be in sunlight because it hurts so much. I normally have horribly oily skin and after just the one use, my skin is so dry and irritated, you'd think my face was naturally this dry. Be careful.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

Hi! We're so sad to hear this happened from our product and we'd love to learn more about your experience. Please call us at 1-800-582-4048, M-F, 9am-5:30pm, ET, so we can chat more. Thanks!

Oct 1, 2018
Tdettmer
1 out of 5 stars review

Weird skin bumps recently

I have always loved these wipes, up until a couple of months ago I noticed my face, neck, and behind my ears (where I wipe only these wipes) on my skin. I had no clue what this reaction was to. They were tiny bumps that made my skin feel rough and very dry. I recently just saw a post similar to the reaction i had/ have right now again and it all makes sense. I don't know what has changed, but don't buy right now. I have used the same makeup products for over 2 years, and cetaphil face wash& face/body lotion and my body is perfectly fine. Therefore, I know it is the wipes. I have noticed my skin getting a burning sensation as well when I use these wipes, especially around the eyes. Maybe different ingredients are being used.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

We're so sorry to hear that you're having this reaction to our makeup remover towelettes. We wouldn't expect this to happen when using our products, so we would like to learn more and see what we can do to help. Give us a call at 1-800-223-0182 between the hours of 9AM and 5:30PM ET Monday-Friday. We look forward to hearing from you!

Feb 11, 2015
Teutonic 71
1 out of 5 stars review

Smells like a perfume factory.

I was really excited to begin using them, and I had read that they were so effective. I do admit that they are, indeed, very effective. However, the fragrance is so strong, even two washes with an unscented gentle face wash still left my skin smelling like perfume. I was so surprised, given the lack of fragrance in other popular Neutrogena products. I also had a moderate Rosacea flare in response to these which was very uncomfortable. Please do make these in a gentle, effective, unscented formula please! I cannot recommend these

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care Center

Thank you for your review, Teutonic71. We would like to speak with you to gather more information since your experience is not typical. Please call our consumer care center at 1-800-582-4048 between Mon-Fri 8AM-8PM EST. We look forward to hearing from you. Thank you!

Feb 12, 2022
Sirensong
2 out of 5 stars review

New and improved? No, just new.

The ‘new and improved' makeup remover wipes are completely different than the original. They are terribly thin and barely take off half the makeup on my face. They grab at my jewelry as they are so thin that they have little holes in the cloth. And the smell is noxious.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

We appreciate your feedback! When you have a moment, give us a call at 1-800-582-4048. We're available to help Monday-Friday from 9:00am to 5:30pm ET. Talk to you soon!

Aug 13, 2014
NLRcat
3 out of 5 stars review

Good product, but ...

I use these make-up remover towelettes every night to remove my eye make-up. They are gentle for the eye area and work very well. (I've always trusted Neutrogena products.) I use another product to cleanse my face, I need something a little more astringent for that. I wish, however, that Neutrogena made a version of this that was half the size, intended specifically for the eyes. I cut these in half, otherwise I'm wasting half the sheet. (and I don't want half as many for the same price. I'd like twice as many, half the size, for the same or similar price.)

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159