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Customer reviews for Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.) for
Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.)
4.5 out of 5 stars
stars4,959 ratings4,635 reviews
  1. 5 stars72% (3,588)
  2. 4 stars15% (754)
  3. 3 stars5% (256)
  4. 2 stars3% (134)
  5. 1 star5% (227)
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Showing 801-810 of 4,635 reviews
Oct 10, 2021
NiscoTheCat
1 out of 5 stars review

It burnt my skin

I bought some and when I used it, the next morning my whole face was peeling and even after putting on soothing moisturizer, burns so bad. I can't even be in sunlight because it hurts so much. I normally have horribly oily skin and after just the one use, my skin is so dry and irritated, you'd think my face was naturally this dry. Be careful.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

Hi! We're so sad to hear this happened from our product and we'd love to learn more about your experience. Please call us at 1-800-582-4048, M-F, 9am-5:30pm, ET, so we can chat more. Thanks!

Jan 2, 2020
Tgfg
1 out of 5 stars review

Allergic reaction.

Great at removing makeup but shortly afterwards around my nose got horrible bumps that became painful. Weeks have gone by and cant get rid of them. Also two small bumps by eyelids have appeared that are painful and eyes have becomeextremely dry. Didnt realize. It was wipes causing problems till I looked up other reviews. Will have yo seek medical attention.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

We're sorry to hear our wipes caused such a severe reaction for you, and we want to help! Please call us at 1-800-582-4048 between 9 AM & 5:30 PM ET, M-F, and let our beauty expert know your reviewer name so we can find your information. Talk to you soon!

Aug 25, 2014
FlorenceB53
5 out of 5 stars review

Removes all makeup, even waterproof mascara

I've been using this produce for at least 7 years. Anytime I've tried a cleansing cloth other than Neutrogena I've always been disappointed. They do not clean as well and the clothe is never as gentle as the Neutrogena product. At 60 years old, my skin is smooth and wrinkle free and I believe this product is a contributing factor. Keep up the good work!

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
Jan 1, 2015
catch108stchs
1 out of 5 stars review

Too much fragrance

I started using these in the fall and couldn't figure out why I smelled like a man. Then I realized it was these wipes. I could deal with it for awhile, but the last pack I got is unbearable and burns my eyes. I can barely see after I use them. If they're meant to be used on your eyes, I don't think they should have any fragrance.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

Hi and thanks for taking the time to review our Neutrogena® Makeup Remover Cleansing Towelettes. We're so sorry to hear about the reaction to your eyes with this product, that truly is not typical of our towelettes, and we'd like to learn a little bit more about your experience. Please call our Consumer Care Center at 1-800-582-4048 between the hours of 8am-8pm EST Monday through Friday. We look forward to hearing from you.

Nov 23, 2011
Anonymous
5 out of 5 stars review

Takes off all my makeup!

I use this a lot when I don't feel like actually washing my face and it definitely works. All of my makeup comes off EASILY. Even waterproof mascara, it just takes a little bit more work. I can use 1/8 of the wipe to get all of my makeup off which really helps me save money on it. It does leave sort of an oil residue on my face but I just have to rinse it off so it's okay. I totally recommend this to people!

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
Feb 3, 2019
Melanie613
1 out of 5 stars review

This product is dangerous!

I purchased these makeup remover wipes about 2 weeks ago. For the first week or so I was pleased with their results. But a few days ago I began to notice some puffiness underneath my eyes. I stopped using the wipes immediately. The next day the swelling was accompanied by redness, scaliness, and itching. Today the swelling has been so severe that my vision has been obstructed from the swelling of my eyelids....both top and bottom. This product should be recalled until such time the company can determine which of its ingredient(s) are harming so many of their consumers.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Company Service

We're so sorry to hear this and want to help. Give us a call at 1-800-582-4048. We're available Monday-Friday 9AM-5:30PM ET. When you call mention your username to our team. We hope to speak with you soon.

May 15, 2018
Patricia
4 out of 5 stars review

Caused a very bad rash

I too have used these makeup remover towelettes for years with no problem. I really liked them, but ended up with a very bad rash and swelling on my face, eyes and neck. The package I had just bought was LOT2357NK 15 09 : 18. I am now taking medicine to stop the intense swelling and itching. I still like the product and will go back to it after this all clears up, as I am hoping it was just a bad batch.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer care

Thank you for letting us know! We appreciate your loyal use of our Makeup Remover Towelettes and want to assure you there has been no change whatsoever to our wipes. So we can gather some details about your experience, please contact us at: 1-800-582-4048 Monday through Friday 9AM-5:30PM. We appreciate your call!

Sep 8, 2013
ab0696
4 out of 5 stars review

Leaves Skin Oily

I think this could be a great product for someone with dry skin. My skin stays normal, except around my nose it gets a little oily once in a while. I bought these hoping for a quick fix for makeup removal, because I hardly ever remember to wash my face before bed. Since using them, my relatively clear skin has turned red and is covered in acne. It is now very oily. I've stopped using them, and going to stick with the tried and true face and body bar for acne. However, that is just my experience. I don't reccomend this for me or others with normal or oily skin, but I do reccomend it for those with dry or sensitve skin. As far as quality, it removes makeup very well without harsh rubbing, the cloth holds up well and has a light scent.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
Feb 12, 2022
Sirensong
2 out of 5 stars review

New and improved? No, just new.

The ‘new and improved' makeup remover wipes are completely different than the original. They are terribly thin and barely take off half the makeup on my face. They grab at my jewelry as they are so thin that they have little holes in the cloth. And the smell is noxious.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

We appreciate your feedback! When you have a moment, give us a call at 1-800-582-4048. We're available to help Monday-Friday from 9:00am to 5:30pm ET. Talk to you soon!

Oct 1, 2018
Tdettmer
1 out of 5 stars review

Weird skin bumps recently

I have always loved these wipes, up until a couple of months ago I noticed my face, neck, and behind my ears (where I wipe only these wipes) on my skin. I had no clue what this reaction was to. They were tiny bumps that made my skin feel rough and very dry. I recently just saw a post similar to the reaction i had/ have right now again and it all makes sense. I don't know what has changed, but don't buy right now. I have used the same makeup products for over 2 years, and cetaphil face wash& face/body lotion and my body is perfectly fine. Therefore, I know it is the wipes. I have noticed my skin getting a burning sensation as well when I use these wipes, especially around the eyes. Maybe different ingredients are being used.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

We're so sorry to hear that you're having this reaction to our makeup remover towelettes. We wouldn't expect this to happen when using our products, so we would like to learn more and see what we can do to help. Give us a call at 1-800-223-0182 between the hours of 9AM and 5:30PM ET Monday-Friday. We look forward to hearing from you!