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Customer reviews for Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.) for
Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.)
4.5 out of 5 stars
stars
7,694 ratings7,370 reviews
  1. 5 stars72% (5,523)
  2. 4 stars16% (1,247)
  3. 3 stars6% (442)
  4. 2 stars3% (199)
  5. 1 star4% (283)
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Showing 61-70 of 7,370 reviews
Feb 5, 2026
Reviewer name: Paris A
5 out of 5 stars
5 out of 5 stars review

A Must Have

Neutrogena make up remover wipes are my must have and I take them everywhere I go. They remove my make up so easily. My mascara comes right off without damage to my lashes. The formula is soft and hydrating and doesn't leave a weird residue. I love that they're in a resealable bag so they stay moist and don't dry out. The wipes are so soft and don't irritate my skin. They're easy to store and also come in tiny to go packets for travel. A must!

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159
Nov 21, 2013
Reviewer name: Jennifer
1 out of 5 stars
1 out of 5 stars review

What happened???

I've used your wipes forever and I just picked up a new pack and I can't even use them because the smell is so strong and it continues to stay on my face. I feel like neutrogena is known for its light scent and for sensitive skin. Please put it back. Or like other reviews I will find a new towelette to purchase. It's so bad! Sorry!!!

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
Jul 7, 2022
Reviewer name: AM22
1 out of 5 stars
1 out of 5 stars review

Disappointed in the “New & Better than Ever”

I wear minimal make-up and have been using Neutrogena wipes for years, and have loved them. I recently purchased the improved wipes and was highly disappointed. I found them to be much harsher on my skin, needed a lot more effort/pressure to remove a little bit of makeup (certainly not the 99% the package claims) and left my skin with a burning sensation afterwards. They also now have an unpleasant smell to them that lingers on my skin.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from CCC

We're so sorry to hear that! Would you tell us more so we can improve? When you have a few moments, please call us at 1-800-582-4048 Monday through Friday between 9:00 a.m. and 5:30 p.m. EST. Thank you!

Sep 26, 2018
Reviewer name: eroe0408
1 out of 5 stars
1 out of 5 stars review

Ruined My Skin- Won't Purchase Again

I have been a Neutrogena user for years and have always loved their products. However I recently bought a new pack and the wipes gave my skin a TERRIBLE reaction. My eyes blew up while I was on vacation and I'm left with very scaly skin around my eyes. Trying to do damage control right now to get my skin back to normal. Won't ever buy again.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

We're so sorry this happened to you! We would never expect this to occur when using our makeup remover towelettes, so we would like to learn more about your experience. Give us a call at 1-800-582-4048 Monday-Friday between the hours of 9AM and 5:30PM ET. We hope to hear from you!

Jun 22, 2018
Reviewer name: Eiluj777
1 out of 5 stars
1 out of 5 stars review

Face rash

I have been using these wipes since I had my first child three years ago and I loved them for saving me so much time on my skincare routine. In the past six months my face has broken into a rash, which I thought may have been a rash signaling no lupus because it's up my cheeks and sides Of my face, except someone suggested I stop the wipes and it is starting to clear after 2 weeks off. I'm sad because I like the product, but Moreso, I'm Praying my skin isn't wrecked forever!

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Service

We're so sorry to hear about this! We'd like to chat more about what happened and help make things right for you. Please give us a call at 1-800-582-4048 from 9AM - 5:30PM ET, Monday through Friday. Thank you!

Jan 26, 2026
Reviewer name: vivienng_9410
5 out of 5 stars
5 out of 5 stars review

Removes your makeup COMPLETELY

These makeup wipes have to be my holy grail!! Whenever I have a full face of makeup on. this is the only makeup remover that really gets all my makeup off and doesn't leave me feeling like I left residue on my skin! They are very soft and I've never experienced redness with this product!

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159
Apr 11, 2022
Reviewer name: Krm13
1 out of 5 stars
1 out of 5 stars review

New formula is awful

The new formula is irritating to my face and makes my skin feel like it's burning. The wipes are very dry and thin and it now takes at least 2 wipes to get my makeup off. I've been using these wipes for over a decade but am going to have to find a new product.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

Thanks so much for letting us know about this! Your feedback as a long time fan is valuable to us, and we'd love to hear from you personally so that we can find ways to do better. Please give us a call at 1-800-582-4048 when you have a moment so that we can talk directly!

Feb 18, 2026
Reviewer name: DonnaP
5 out of 5 stars
5 out of 5 stars review

Best makeup remover wipes

These makeup remover wipes are the best! They truly remove all my makeup. I like the convenient smaller packs. They stay fresh and slightly wet. The wipes are thin and a little see through but it packs a powerful punch when it comes to removing makeup. I highly recommend these!

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159
Sep 12, 2014
Reviewer name: MTravels
2 out of 5 stars
2 out of 5 stars review

Please go back to the old fragrance

Been using this product for years and loved everything about it. I can't stand the new smell. It is very strong and I dislike it so much I've thrown away the entire pack. Will have to find a new product, and that breaks my heart since I was 100% pleased with the original version. Is there any chance Neutrogena would consider changing it back to what it was?

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
Jun 7, 2018
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Horrible rash on my eyelids and under my eyes.

I have always used these wipes in the past and I bought a new pack last week and over the weekend I noticed some tiny red bumps on my eyelids and now today (one week after I bought them) I have very red, bumpy, itchy skin all over my eyes and cheeks! :(

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer care

Thank you for reaching out and letting us know about your experience! We would not consider a rash common and want to learn more about your usage, please contact us at: 1-800-582-4048 Monday through Friday 9AM-5:30PM EST. We look forward to hearing from you!