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Customer reviews for Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.) for
Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.)
4.5 out of 5 stars
stars
7,694 ratings7,370 reviews
  1. 5 stars72% (5,523)
  2. 4 stars16% (1,247)
  3. 3 stars6% (442)
  4. 2 stars3% (199)
  5. 1 star4% (283)
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Showing 51-60 of 7,370 reviews
Sep 20, 2022
Reviewer name: Cheryl1107
1 out of 5 stars
1 out of 5 stars review

Using for Years but Something Changed

I have been using these makeup face wipes for several years. Recently, they are burning the skin all around my eyes, and my eyes are so itchy I can hardly sleep. The skin around my eyes is all dry to the touch. I can no longer use these wipes anymore. However, I have not been able to find anything compared to the product I have used for years.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care Center

Hey, there! We're sorry to hear about your experience - we'd absolutely expect better from our products, and we're here for you! We'd love the opportunity to learn more and make this right. Please give us a call at 1-800-582-4048 M-F 9am-5:30pm ET. Looking forward to hearing from you!

Aug 22, 2018
Reviewer name: kelly123
1 out of 5 stars
1 out of 5 stars review

Used for years - now causing rash on eyes!

I've been using these same makeup remover wipes for as long as I can remember, however when I bought a large box of them in May I started experiencing a rash on my eyelids - redness, excessive dryness, inflammation, and itchiness. At first I thought it was just environmental allergies or dryness due to weather change, however it has gotten progressively worse over the past few months. Last week my eyelids puffed up so much I could barely open and close them. I've stopped using everything in my routine and the rash cleared, and then I introduced products back 1 by 1 to see what the culprit was. It was easy to determine that it was these wipes. I don't know if the formula has changed, but I sincerely hope the company goes back to the original formulation, these were my favorite!

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Service

Thank you for sharing this with us. We're sorry to hear you had this reaction while using our wipes and we'd love to gather more information about your experience. Please give us a call at 1-800-582-4048 so we can help. We're available Monday-Friday from 9am-5:30pm EST. We look forward to speaking with you!

May 28, 2018
Reviewer name: Eforcey
1 out of 5 stars
1 out of 5 stars review

New formula?

I have been using these wipes for 5-7 years. I bought a pack a few weeks ago and had no idea why my eyes were getting itchy, red, and scratchy. I read other recent reviews and it seems that there was a change of formula. I woke up this morning with swollen eyes and a rash.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer care

Hello! This is not the common experience when using our products and we want to help, please contact us at: 1-800-582-4048 Monday through Friday 9AM-5:30PM EST. We look forward to helping out further!

Mar 18, 2011
Reviewer name: jamieeebby
5 out of 5 stars
5 out of 5 stars review

GREAT!

These makeup removing clothes smell wonderful- very relaxing. They remove all of my makeup with just one wipe- foundation, powder, eye shadow, liner, and TONS of mascara. I love this product and have never found any other makeup wipes that come close to working as well as these do!

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
Jan 24, 2015
Reviewer name: disappointedinnyc
1 out of 5 stars
1 out of 5 stars review

Do not use these wipes

I used these wipes for years. Gradually I developed what I thought was adult onset acne, unsightly, infected lesions all over my face, which I could not control. I tried many remedies suggested by my dermatologist, none of which worked. Why did it take me so long to think of stopping using the wipes? Perhaps because I could not think that a reputable company could market a product with these side effects. Perhaps because I thought a dermatologist would have known of these issues with Neutrogena. My acne disappeared almost immediately after stopping using the wipes.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

Hi disappointedinnyc. We are so sorry to hear that you had this experience. This is not something that we would expect from our products. We'd like to speak with you to learn more about this. Please call our Consumer ®Care Center at 1-800-582-4048. Our care specialists are available Monday through Friday 8am to 8pm EST. We look forward to your call.

Jun 1, 2018
Reviewer name: Mom2jk
1 out of 5 stars
1 out of 5 stars review

Beware...rash!

I have used these wipes for several years without any issues. They are now causing a red rash under both eyes. My eyes are itchy & swollen as well. I'm wondering if they have changed the ingredients in the wipes. I will no longer be using these! Very disappointing!

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer care

Thank you for reaching out and letting us know about your experience! We want to assure you we take situations like this very seriously and want to learn more, please contact us at: 1-800-582-4048 Monday through Friday 9AM-5:30PM EST. We hope to hear from you soon!

Jul 7, 2018
Reviewer name: maddie12345
1 out of 5 stars
1 out of 5 stars review

Burns your eyes!!

I have been using this product for so long and have always loved it. However, something in this product has changed because they started to burn my eyes so bad and my eyes water up and get extremely red, people actually asked me if I was crying. I will not be buying this product again.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Company Services

We'd like to hear more about your experience. Please give us a call at 1-800-582-4048. We're available Monday-Friday 9AM-5:30PM ET. We hope to chat with you soon!

May 7, 2018
Reviewer name: Kalike94
1 out of 5 stars
1 out of 5 stars review

Unfortunate rash!

I bought this product a few weeks ago. At first It was fine, I didn't have a reaction but come week two, I suddenly had a rash on my face and chest. It's itchy and irritated. I've used your products in the past, but with this package, I didn't expect to have an reaction.! I've stop using this product for a week and it seems to be clearing up, slightly, but it's stil prevalent on my skin!

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

Thanks for sharing your experience with us! We're very sorry to hear this happened and we want to help. When you can please give us a call at 1-800-582-4048. We're available Monday-Friday from 9AM-5:30PM ET. We hope to talk with you soon!

Mar 24, 2014
Reviewer name: Raven
3 out of 5 stars
3 out of 5 stars review

Reaction City

I bought this wanting something delicious to smell after I took off my makeup and before sleeping. The smell is wonderful, makes my skin feel soft too. Downside is the burning, horrible horrible burning. I thought it was just my super sensitive skin getting used to a new product. Woke up and saw I had a fine "mesh" of redness across my cheeks, forehead, and nose. I returned the product that night. Very disappointed.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
Jan 26, 2013
Reviewer name: lola
1 out of 5 stars
1 out of 5 stars review

New fragrance

This is a product I have used for years. It is gentle and does a good job removing eye makeup. The quantity of towelettes keeps dwindling, but that seems to be the case for many products nowadays. What I can't stand is that the last package I bought had such an overpowering cloying new fragrance that lingered for hours, even after washing my face. Maybe others would enjoy it, but for me it caused a strong aversion. I won't buy this again unless it is offered as unscented.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159