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Customer reviews for Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.) for
Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.)
4.5 out of 5 stars
stars
7,694 ratings7,370 reviews
  1. 5 stars72% (5,523)
  2. 4 stars16% (1,247)
  3. 3 stars6% (442)
  4. 2 stars3% (199)
  5. 1 star4% (283)
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Showing 41-50 of 7,370 reviews
Jun 22, 2018
Reviewer name: Eiluj777
1 out of 5 stars
1 out of 5 stars review

Face rash

I have been using these wipes since I had my first child three years ago and I loved them for saving me so much time on my skincare routine. In the past six months my face has broken into a rash, which I thought may have been a rash signaling no lupus because it's up my cheeks and sides Of my face, except someone suggested I stop the wipes and it is starting to clear after 2 weeks off. I'm sad because I like the product, but Moreso, I'm Praying my skin isn't wrecked forever!

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Service

We're so sorry to hear about this! We'd like to chat more about what happened and help make things right for you. Please give us a call at 1-800-582-4048 from 9AM - 5:30PM ET, Monday through Friday. Thank you!

Feb 10, 2018
Reviewer name: Kgarcia1198
1 out of 5 stars
1 out of 5 stars review

If you have sensitive skin, stay away.

I tried this product last night and was ecstatic at how it took my makeup off. I woke up this morning to extremely swollen, red, itchy eye lids. I have never been allergic to products like this before until now. If you have any type of sensitive skin, please stay away from this product.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Service

We're so sorry to hear about this! We'd like to learn more and see what we can do to help. Please give us a call at 1-800-582-4048 from 9AM - 5:30PM ET Monday through Friday. Thank you!

Jun 20, 2018
Reviewer name: Sonya52
1 out of 5 stars
1 out of 5 stars review

Acne-like Rash on Cheeks and itchiness

I have been a loyal user of these wipes for years. For the last 8 months or so, I started developing an acne-like rash in my cheeks and forehead. I am 52 years old and thought it odd I was getting this sort of acne. I had made no changes in make-up, brushes nor any other kind of skin products. I tried retin-A and doxycycline, thinking I was having a weird acne flare-up and neither made any difference. I never considered these cloths might be causing it because I have been using them for years and NEVER had a problem before. After seeing the recent viral Facebook posting and now reading more similar reviews on this site, I feel certain these cloths are the culprit. After more thought and finally making this connection, I have also experienced quite a bit of itchiness around the hairline and my ears - all places where I cleanse to remove make-up. I will be discontinuing the use of these towelettes to see if the condition improves.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer care

We are so sorry to hear this and your loyalty means the world to us. We always expect you to get the best from our products and want to help in any way possible, please contact us Monday through Friday 9AM-5:30PM EST at 1-800-582-4048. We look forward to speaking with you.

Apr 6, 2022
Reviewer name: Lori D
1 out of 5 stars
1 out of 5 stars review

Why?!

Like others have mentioned, these may be ‘new,' but they are not ‘improved.' Have used them for many, many years, but I will not buy another pack until the original formula is back. My skin is now dry, red and burns. The wipes are smaller and have a very abrasive feel to them. Just beyond disappointed.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

Hey there, thanks for sharing this with us. Your feedback and experience is incredibly important to us. Please give us a call at 1-800-582-4048 M-F 9am-5:30pm ET and have your email handy. Hope to hear from you soon!

Aug 14, 2012
Reviewer name: Canadagirl234
5 out of 5 stars
5 out of 5 stars review

Absolutely AMAZING

These makeup wipes are so amazing, I've tried so many in the past that make my eyes itch and sting when i take my makeup off and these by far for night are the best. They make your eyes very cool and dont irritate them at all. They are my #1 night product by far. I LOVE THESE.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
May 22, 2018
Reviewer name: Makeup7
1 out of 5 stars
1 out of 5 stars review

Terrible

I've been using the make up wipes for quite some time now for personal use and I also used the wipe for all my makeup clients. My daughter and I use the makeup remover wipe recently and we broke out in a terrible rash. The rash was on our face, ears, neck and left us feeling really miserable.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Company Services

We're sorry to hear this and would like to learn more about you and your daughters experience. Please give us a call 1-800-582-4048, Monday - Friday, between the hours of 9:00am and 5:30pm EST. We look forward to talking with you.

May 28, 2018
Reviewer name: Eforcey
1 out of 5 stars
1 out of 5 stars review

New formula?

I have been using these wipes for 5-7 years. I bought a pack a few weeks ago and had no idea why my eyes were getting itchy, red, and scratchy. I read other recent reviews and it seems that there was a change of formula. I woke up this morning with swollen eyes and a rash.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer care

Hello! This is not the common experience when using our products and we want to help, please contact us at: 1-800-582-4048 Monday through Friday 9AM-5:30PM EST. We look forward to helping out further!

Jan 26, 2022
Reviewer name: cp727
1 out of 5 stars
1 out of 5 stars review

Horrible New Formula

I have used these wipes for so many years and never had any issue. I do NOT have sensitive skin either. I noticed two months ago that the smell totally changed ( I do not like it and it smells chemical). The wipes are not soft anymore. The big issue is it caused a major skin reaction on myself and on my daughter's face. It burns like I am holding a flame to my skin. My eyes water, tear, and turn red in the corners. I discovered that I cannot even use my other face products after using these wipes because now everything burns that touches my skin. Same exact for my daughter! I have six packages that are going to waste as I wouldn't dare donate them. What the heck was Neutrogena thinking changing their formula and making these new wipes dangerous for skin? I have every intention of calling customer service to report this and already sent an email. Buyer beware!

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

We're so sorry to hear you and your daughter had this reaction. We'd love to learn more and see how we can help make this right. Please call us at 1-800-582-4048, Monday-Friday from 9:00 am - 5:30 pm ET. When you call, please mention your email to our specialist. We hope to hear from you soon!

Feb 25, 2026
Reviewer name: LaToyaL
4 out of 5 stars
4 out of 5 stars review

Removes makeup without irritating the skin

I take these wipes everywhere! They stay in my travel bag, my work bag, and my gym bag. They remove everything. The wipes didn't burn or irritate the skin. Very appropriate for sensitive skin. The wipes remain moist in the packaging unlike other brands.

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159
Feb 21, 2026
Reviewer name: ShilpiP
4 out of 5 stars
4 out of 5 stars review

These makeup remover wipes are gentle, soothing, a

These makeup remover wipes are very gentle at effective at removing makeup. Even waterproof products. The packaging is easy to open and keeps the wipes moist. The wipes feels soft on the skin and don't cause irritation. They are very convenient to use. Especially at night when you are tired. Overall, they clean well and leave my skin feeling fresh and calm.

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159