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Customer reviews for Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.) for
Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.)
4.5 out of 5 stars
stars
7,694 ratings7,370 reviews
  1. 5 stars72% (5,523)
  2. 4 stars16% (1,247)
  3. 3 stars6% (442)
  4. 2 stars3% (199)
  5. 1 star4% (283)
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Showing 431-440 of 7,370 reviews
May 22, 2013
Reviewer name: Underdog247
1 out of 5 stars
1 out of 5 stars review

Changed Formula Stinks!

I am so upset they changed the formula on these towelettes! The fragrance is horrible & overbearing, they have LESS wipes per packet, and they aren't as moist. Very disappointed & will NOT be buying them again. I also don't like that there was no warning that this was a new formula. I have been using these for around 5 years! No more.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
Mar 27, 2015
Reviewer name: kimkimr
1 out of 5 stars
1 out of 5 stars review

RED SKIN IRRITATION

I was so excited to start using these toilettes again due to the fact that i have used them before. But this last packet i bought caused a big rash on my face especially under my eyes. my face burns and is very dried out. definitely not using these again

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care center

Hello and thank you for taking the time to review one of our Neutrogena® products. We're sorry to learn about your experience; this is not typical and we'd like to learn more about what happened. Please call our Consumer Care Center at 1-800-582-4048 between the hours of 8am-8pm ET Monday through Friday. We look forward to chatting with you.

Jan 1, 2015
Reviewer name: catch108stchs
1 out of 5 stars
1 out of 5 stars review

Too much fragrance

I started using these in the fall and couldn't figure out why I smelled like a man. Then I realized it was these wipes. I could deal with it for awhile, but the last pack I got is unbearable and burns my eyes. I can barely see after I use them. If they're meant to be used on your eyes, I don't think they should have any fragrance.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

Hi and thanks for taking the time to review our Neutrogena® Makeup Remover Cleansing Towelettes. We're so sorry to hear about the reaction to your eyes with this product, that truly is not typical of our towelettes, and we'd like to learn a little bit more about your experience. Please call our Consumer Care Center at 1-800-582-4048 between the hours of 8am-8pm EST Monday through Friday. We look forward to hearing from you.

Oct 3, 2022
Reviewer name: Mimi
1 out of 5 stars
1 out of 5 stars review

plant-based awfulness

They ruined a great product by caving to wokeness, with this awful, ineffective “New & improved! Now plant based! Whoohoo! Look how green we are!” Which means flimsy, scratchy, dry useless sheets. I've bought for years but no longer. Kirkland's makeup remover is the closest replacement I've found.

Helpful?2ARNKNFCGN1T13896862159
Jan 2, 2020
Reviewer name: Tgfg
1 out of 5 stars
1 out of 5 stars review

Allergic reaction.

Great at removing makeup but shortly afterwards around my nose got horrible bumps that became painful. Weeks have gone by and cant get rid of them. Also two small bumps by eyelids have appeared that are painful and eyes have becomeextremely dry. Didnt realize. It was wipes causing problems till I looked up other reviews. Will have yo seek medical attention.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

We're sorry to hear our wipes caused such a severe reaction for you, and we want to help! Please call us at 1-800-582-4048 between 9 AM & 5:30 PM ET, M-F, and let our beauty expert know your reviewer name so we can find your information. Talk to you soon!

Sep 8, 2013
Reviewer name: ab0696
4 out of 5 stars
4 out of 5 stars review

Leaves Skin Oily

I think this could be a great product for someone with dry skin. My skin stays normal, except around my nose it gets a little oily once in a while. I bought these hoping for a quick fix for makeup removal, because I hardly ever remember to wash my face before bed. Since using them, my relatively clear skin has turned red and is covered in acne. It is now very oily. I've stopped using them, and going to stick with the tried and true face and body bar for acne. However, that is just my experience. I don't reccomend this for me or others with normal or oily skin, but I do reccomend it for those with dry or sensitve skin. As far as quality, it removes makeup very well without harsh rubbing, the cloth holds up well and has a light scent.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
Dec 3, 2018
Reviewer name: CyndiF
3 out of 5 stars
3 out of 5 stars review

Average

These cleansing towelettes are definitely great for removing makeup, and they have a nice scent (not over-powering). BUT I'm giving these 3 stars because they seem to leave a film on my skin and leaves my skin feeling "dry". They're effective at getting the job done, but I don't like the way my skin feels after using them. Also, do not get it in your eye by accident! It does not feel pleasant, so I wouldn't recommend using these to remove mascara.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

We're very sorry to hear about this experience you've had with our wipes and we'd like to learn more. Please give us a call at 1-800-582-4048, Monday - Friday from 9 AM to 5:30 PM ET. We look forward to your call!

Aug 13, 2014
Reviewer name: NLRcat
3 out of 5 stars
3 out of 5 stars review

Good product, but ...

I use these make-up remover towelettes every night to remove my eye make-up. They are gentle for the eye area and work very well. (I've always trusted Neutrogena products.) I use another product to cleanse my face, I need something a little more astringent for that. I wish, however, that Neutrogena made a version of this that was half the size, intended specifically for the eyes. I cut these in half, otherwise I'm wasting half the sheet. (and I don't want half as many for the same price. I'd like twice as many, half the size, for the same or similar price.)

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
Nov 23, 2011
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Takes off all my makeup!

I use this a lot when I don't feel like actually washing my face and it definitely works. All of my makeup comes off EASILY. Even waterproof mascara, it just takes a little bit more work. I can use 1/8 of the wipe to get all of my makeup off which really helps me save money on it. It does leave sort of an oil residue on my face but I just have to rinse it off so it's okay. I totally recommend this to people!

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
Nov 7, 2018
Reviewer name: Hrrr332
5 out of 5 stars
5 out of 5 stars review

Neutrogena Makeup Remover Towelettes

[This review was collected as part of a promotion.] I received the Neutrogena Cleansing Makeup Remover Towelette for free from Home Tester Club in exchange for my honest review. I have already purchased this product I love it so much. I use them every night to remove my makeup. They do not dry out my face during this dry season for my skin which I love. My skin feels fresh and ohhh so clean! It even gets my waterproof mascara off with some wiping. I highly recommend this product!

Review from Home Tester Club
Helpful?2ARNKNFCGN1T13896862159