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Customer reviews for Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.) for
Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.)
4.5 out of 5 stars
stars
7,694 ratings7,370 reviews
  1. 5 stars72% (5,523)
  2. 4 stars16% (1,247)
  3. 3 stars6% (442)
  4. 2 stars3% (199)
  5. 1 star4% (283)
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Showing 411-420 of 7,370 reviews
Nov 30, 2014
Reviewer name: karen digiacomo
5 out of 5 stars
5 out of 5 stars review

Makeup Remover Towelettes

love the way they remove all of my makeup, oil and grime from my face leaving my skin smooth and soft. It even removed my waterproof mascara. I wear contacts and I used them with no issue or irritation to my eyes. Really love these. #NeutrogenaFaceOff

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
Jan 24, 2015
Reviewer name: Alicia
4 out of 5 stars
4 out of 5 stars review

Love

Love the scent of these. I think it is very light, refreshing, and calming. I find them very soothing and calming right before bed. It removes all my makeup. I do have to let it sit on my lashes a while but it removes it well. I do think they are quite dry and good be more moist. It would definitely make them easier to use.

Review from walmart.com
Helpful?2ARNKNFCGN1T13896862159
Nov 10, 2018
Reviewer name: Wareaglette7
5 out of 5 stars
5 out of 5 stars review

Neutrogena Makeup wipes are outstanding

[This review was collected as part of a promotion.] They feel so soft and soothing. Not dry and scratchy like some other brands. They have a nice scent and completely remove your makeup. I will recommend this property to my family. I love that you don't have to rise after using the wipes.

Review from Home Tester Club
Helpful?2ARNKNFCGN1T13896862159
Apr 12, 2017
Reviewer name: Lliz3
3 out of 5 stars
3 out of 5 stars review

An ok makeup remover

I use this product to take of my mascara, but it is so oily I don't like to use it on my face. If I do, I usually have to wash it with an astringent or something like that after. It just is not good at all at removing face makeup, but is EXCELLENT when I take off my mascara.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Service

Thank you for writing this review. We wouldn't expect this product not to take off face makeup, and we'd like to learn more about your experience. Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-7PM ET. We look forward to speaking with you.

Aug 2, 2011
Reviewer name: JennJenn350
5 out of 5 stars
5 out of 5 stars review

Been using for YEARS! Fantastic Product!

This is the absolute BEST makeup remover EVER! I've tried a ton of makeup removers and most of them make my eyes burn, not this one! The cloth is so soft and removes my makeup very easily. The only issue I have with it is that its really "oily". I wash my face immediately after using it. I've been using this remover for years and will never switch to another remover! BUY IT!

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
Dec 14, 2024
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

A great make up cleanser

These are great for those who are bedridden and don't have the ability to walk to the bathroom for a more through cleansing and makeup removal when their nurses aren't available to help. I also use them to remove my makeup before washing my face at night and have a friend who makes sure to pack these when she goes camping with her family.

Review from walmart.com
Helpful?2ARNKNFCGN1T13896862159
May 7, 2018
Reviewer name: Kirby
1 out of 5 stars
1 out of 5 stars review

Possible Reaction

I've been using these for years, and just started a new pack last week. I had an itchy patch on my face the next day, but didn't think anything about it. Today it is very red and irritated, and I saw another person's similar reaction post online. I'm afraid I have gotten a bad pack that has caused some sort of allergic reaction/burn.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer care

This is very unfortunate to hear and we appreciate you taking the time to leave your review. As you know this is certainly not the most common experience when using our products and we'd like to help out in any way possible. So we can gather some additional information and find a way to make this right, please contact: 1-800-582-4048 Monday through Friday 9AM-5:30PM EST. We look forward to helping further!

Jan 18, 2015
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Removed my makeup but left me with a rash

I bought this product about a month ago because I was tired of the old product I was using. I used this product to remove my makeup every night before going to bed. After 3 or 4 days I noticed a rash starting to develop on my chin and the sides of my mouth. I had no clue what was causing it. Then I realized the rash would flare up after using this product. I hadn't changed anything about my lifestyle or diet that would lead to a change in my skin so I concluded it must be the makeup removing wipes. I decided to do some research and I read some reviews. Turns out I'm not the only one who developed a rash from using this product. I stopped using the product right after I made the conclusion and the rash has subsided. My skin still remains dry and slightly flaky but I'm sure that will pass. On a good note it did remove my makeup quite well. All in all I won't ever buy this product again.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

Hello and thank you for your review of this Neutrogena® product. We're so sorry to learn about the rash you developed while using one of our products, that is not typical and we'd like to learn more about your experience. Please call our Consumer Care Center at 1-800-582-4048 between the hours of 8am-8pm EST Monday through Friday. We look forward to speaking with you.

May 9, 2018
Reviewer name: Haleemarry
2 out of 5 stars
2 out of 5 stars review

I'm shocked

I used to love these wipes until a few days ago I noticed my skin becoming irritated around my nose and lips wasn't sure what is was until I started seeing similar reactions. Been using these makeup wipes for 5 years now and never had any problems until recently. Is there a recall on this product?

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Service

Thanks for taking the time to share a review! We take matters like this very seriously and would like to learn more. When you get a chance, please reach us at 1-800-582-4048 between 9am and 5:30pm ET Monday-Friday.

May 2, 2022
Reviewer name: 1987Midwest
2 out of 5 stars
2 out of 5 stars review

Not the same!

I have used Neutrogena makeup removing wipes for almost 7 years now and the "new and better than ever" product is anything but. It does not remove my makeup well. I almost had to roughly scrub to remove my eye makeup which is not how the old product worked. I would like the old product back otherwise I'm going to have to find a new product because this new formula is a no for me.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

Thank you for bringing this to our attention! We're sorry to hear they didn't work as well, and we'd love to gather more details. Please call us at 1-800-582-4048, Monday-Friday from 9am to 5:30pm ET. We hope to chat soon!