Skip to Main Content
Sam's Club
Sam's Club
Customer reviews for Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.) for
Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.)
4.5 out of 5 stars
stars4,959 ratings4,635 reviews
  1. 5 stars72% (3,588)
  2. 4 stars15% (754)
  3. 3 stars5% (256)
  4. 2 stars3% (134)
  5. 1 star5% (227)
Sort by |
Showing 141-150 of 4,635 reviews
Jun 7, 2018
Anonymous
1 out of 5 stars review

Horrible rash on my eyelids and under my eyes.

I have always used these wipes in the past and I bought a new pack last week and over the weekend I noticed some tiny red bumps on my eyelids and now today (one week after I bought them) I have very red, bumpy, itchy skin all over my eyes and cheeks! :(

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer care

Thank you for reaching out and letting us know about your experience! We would not consider a rash common and want to learn more about your usage, please contact us at: 1-800-582-4048 Monday through Friday 9AM-5:30PM EST. We look forward to hearing from you!

Jan 28, 2026
sheillav_1782
5 out of 5 stars review

I love it

I absolutely love these Neutrogena Makeup Remover Towelettes! They are super soft and very gentle on my skin, even around my eyes. They remove makeup easily, including waterproof mascara, without needing to rub hard. My skin feels clean, fresh, and not dry after using them. They are also very convenient for travel or quick makeup removal at the end of the day. I highly recommend this product to anyone looking for an effective and gentle makeup remover.

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159
Jan 23, 2026
karenf383_3195
5 out of 5 stars review

Soft, gentle wipes that remove even waterproof mak

I've been using these Neutrogena Ultra-Soft Makeup Remover Wipes for a long time and they never disappoint. They remove makeup easily, even waterproof mascara, without needing to rub too hard. The wipes feel very soft on the skin and don't leave a greasy residue. I also like that they don't irritate my skin or sting my eyes, which is a big plus for me. They're super convenient for quick makeup removal at night or when I'm traveling.

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159
Jul 2, 2022
dex_88
1 out of 5 stars review

Please change back to original formula

I have used these wipes for about 15 years give or take and I don't know when the formula changed but it is terrible. The towelettes are nowhere near as saturated as they had been, takes at least two wipes to get off primer, concealer, setting powder, and mascara and feel like it's all off. I've had multiple wipes basically tear while I'm using them. I understand wanting to be more eco friendly but there wasn't much necessity to change the formula.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Neutrogena

We're sorry to hear you're not loving the wipes. We'd like to know more about your experience, please call us at: 1-800-582-4048 Monday through Friday between 9:00 a.m. and 5:30 p.m. Have your reviewer name on hand. EST. Thank you!

Jan 24, 2015
disappointedinnyc
1 out of 5 stars review

Do not use these wipes

I used these wipes for years. Gradually I developed what I thought was adult onset acne, unsightly, infected lesions all over my face, which I could not control. I tried many remedies suggested by my dermatologist, none of which worked. Why did it take me so long to think of stopping using the wipes? Perhaps because I could not think that a reputable company could market a product with these side effects. Perhaps because I thought a dermatologist would have known of these issues with Neutrogena. My acne disappeared almost immediately after stopping using the wipes.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

Hi disappointedinnyc. We are so sorry to hear that you had this experience. This is not something that we would expect from our products. We'd like to speak with you to learn more about this. Please call our Consumer ®Care Center at 1-800-582-4048. Our care specialists are available Monday through Friday 8am to 8pm EST. We look forward to your call.

Nov 26, 2025
lidianem3_6272
5 out of 5 stars review

Neutrogena Ultra-Soft Makeup Remover Wipes melt aw

I've tried so many makeup removers over the years, especially for waterproof products, but Neutrogena Ultra-Soft Makeup Remover Wipes truly stand out as the best. The formula dissolves even the most stubborn waterproof mascara and eyeliner super easily, without rubbing or tugging. What I love most is how effective and gentle they are at the same time. One wipe is enough to melt everything away, and my skin always feels smooth, clean, and calm afterward—never stripped or irritated.

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159
Sep 26, 2018
eroe0408
1 out of 5 stars review

Ruined My Skin- Won't Purchase Again

I have been a Neutrogena user for years and have always loved their products. However I recently bought a new pack and the wipes gave my skin a TERRIBLE reaction. My eyes blew up while I was on vacation and I'm left with very scaly skin around my eyes. Trying to do damage control right now to get my skin back to normal. Won't ever buy again.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

We're so sorry this happened to you! We would never expect this to occur when using our makeup remover towelettes, so we would like to learn more about your experience. Give us a call at 1-800-582-4048 Monday-Friday between the hours of 9AM and 5:30PM ET. We hope to hear from you!

Jun 1, 2018
Mom2jk
1 out of 5 stars review

Beware...rash!

I have used these wipes for several years without any issues. They are now causing a red rash under both eyes. My eyes are itchy & swollen as well. I'm wondering if they have changed the ingredients in the wipes. I will no longer be using these! Very disappointing!

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer care

Thank you for reaching out and letting us know about your experience! We want to assure you we take situations like this very seriously and want to learn more, please contact us at: 1-800-582-4048 Monday through Friday 9AM-5:30PM EST. We hope to hear from you soon!

Oct 10, 2025
tatjanaflo_8146
5 out of 5 stars review

Great product, does the job well.

I've been using this Neutrogena skin product for years. The makeup removal wipes are soft, perfect in size, remove even waterproof makeup, and are gentle on skin. I like to start my night skin routine with these wipes to lift cosmetics like foundation and mascara, then I use a cleanser just because I want to make sure my face is clean. There there is no scent to it and I didn't notice any skin irritation. Also, the package will stay closed because of the adhesive opening. I like to buy it as a twin pack so I know I will not be running out of it. I would recommend it.

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159
May 7, 2018
KathyB1234
5 out of 5 stars review

Nothing but good things to say about this product

I have used these wipes for years and have been totally satisfied with them. I just heard some negative comments about them and I thought I would check out this site to read more. I am very surprised at what I am seeing regarding rash, etc. problems. I have NEVER had any issues with these and I'm not sure why others have.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159