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Customer reviews for Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.) for
Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.)
4.5 out of 5 stars
stars4,959 ratings4,635 reviews
  1. 5 stars72% (3,588)
  2. 4 stars15% (754)
  3. 3 stars5% (256)
  4. 2 stars3% (134)
  5. 1 star5% (227)
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Showing 121-130 of 4,635 reviews
Mar 1, 2022
AmyMc
1 out of 5 stars review

New version is awful!

Have used these for years and loved them. The “new and improved” version leaves a lot to be desired!! They are rough, dry, my skin and eyes are beyond irritated and the smell is strong, enough to cause a headache. Beyond disappointed!! PLEASE go back to the original formula! In the meantime I'm on the hunt for a new product.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

Thank you so much for your loyalty to our wipes! We're sorry to hear you aren't a fan of our newest formula, but we'd love to learn more about your experience. So that we can hear from you personally, please give us a call at 1-800-582-4048. We're always here to help M-F between 9am-5:30pm ET!

Aug 18, 2013
Lady Sybil
2 out of 5 stars review

It makes my skin burn. :'(

I am 16 years old, and I have very sensitive skin. These wipes do a great job of removing makeup and my skin still looks acne-free (this doesn't break me out), but they make my face burn really badly. It says on the packaging that you don't have to rinse afterwards, but I have to because my skin burns so much after using them--nothing calming about these unfortunately for me. I will still finish the package, but I will be switching to something else less irritating when I am done.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
Jan 23, 2026
karenf383_3195
5 out of 5 stars review

Soft, gentle wipes that remove even waterproof mak

I've been using these Neutrogena Ultra-Soft Makeup Remover Wipes for a long time and they never disappoint. They remove makeup easily, even waterproof mascara, without needing to rub too hard. The wipes feel very soft on the skin and don't leave a greasy residue. I also like that they don't irritate my skin or sting my eyes, which is a big plus for me. They're super convenient for quick makeup removal at night or when I'm traveling.

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159
Dec 23, 2025
komilai_5949
5 out of 5 stars review

Calming

These night calming towelettes are a must-have in my evening routine. They remove makeup easily—including foundation and eye makeup—without harsh rubbing. The formula feels gentle and soothing on the skin, perfect after a long day. I love that they don't leave a sticky or tight feeling, just clean and refreshed skin. Great for sensitive skin and super convenient for travel or lazy nights 🌙✨

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159
May 7, 2018
SasserC
1 out of 5 stars review

Been using this product for years.. BUT

I'm a long time user of these wipes as they were the only wipes I could use on my face. UNTIL this most recent pack. I noticed that the packaging was new (updated) but thought nothing of it, because I didn't think their formula would be different. Well it burnt my entire face and neck. It started with my eyelids and they are so swollen right now it hurts to see. Then it broke me out in an allergic reaction all over my face and neck. It has been 3 days and it won't go away. I'm so disappointed. I still have a whole pack that I can't even use. What happened Neutrogena??!!

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

Thanks for being such a loyal fan, and for sharing your experience with us! We'd like to talk with you directly about this and help since we really wouldn't expect this, and as you know this isn't typical. When you can please give us a call at 1-800-582-4048. We're available Monday-Friday from 9AM-5:30PM ET. We hope to talk with you soon!

Jan 24, 2015
disappointedinnyc
1 out of 5 stars review

Do not use these wipes

I used these wipes for years. Gradually I developed what I thought was adult onset acne, unsightly, infected lesions all over my face, which I could not control. I tried many remedies suggested by my dermatologist, none of which worked. Why did it take me so long to think of stopping using the wipes? Perhaps because I could not think that a reputable company could market a product with these side effects. Perhaps because I thought a dermatologist would have known of these issues with Neutrogena. My acne disappeared almost immediately after stopping using the wipes.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

Hi disappointedinnyc. We are so sorry to hear that you had this experience. This is not something that we would expect from our products. We'd like to speak with you to learn more about this. Please call our Consumer ®Care Center at 1-800-582-4048. Our care specialists are available Monday through Friday 8am to 8pm EST. We look forward to your call.

Oct 10, 2025
tatjanaflo_8146
5 out of 5 stars review

Great product, does the job well.

I've been using this Neutrogena skin product for years. The makeup removal wipes are soft, perfect in size, remove even waterproof makeup, and are gentle on skin. I like to start my night skin routine with these wipes to lift cosmetics like foundation and mascara, then I use a cleanser just because I want to make sure my face is clean. There there is no scent to it and I didn't notice any skin irritation. Also, the package will stay closed because of the adhesive opening. I like to buy it as a twin pack so I know I will not be running out of it. I would recommend it.

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159
Nov 20, 2025
carolinag213_9765
5 out of 5 stars review

Gentle removal

These Neutrogena Ultra Soft makeup remover wipes truly do remove my makeup, especially when it's waterproof. It's nice not to have to scrub my eyes harshly when removing my waterproof mascara. The cloths feel nicely soft, and they don't leave any oily residue on my skin. They're very convenient to utilize whenever / wherever. I love these!

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159
Jan 1, 2016
Bluerox
4 out of 5 stars review

Pleasantly Surprised

I was surprised that this wipe was larger than most I've tried -- large enough to remove all my make-up, including mascara. There is a fragrance, but to me it is not offensive. Had no stinging or burning reaction as others have reported (and I have sensitive skin). Definitely worth a try!!

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
Mar 20, 2018
KimLL
1 out of 5 stars review

Terrible product

Let me first say I love Neutrogena soap products. However, these towelettes were full of oil. Very greasy. It took me three attempts with clean pads to remove the oily greasy residue. Do NOT buy this product unless you are seeking an oily facial treatment instead of makeup remover. Disappointed. Will go to another brand. Soap is great however !

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Service

That's definitely not how we'd expect those makeup removing wipes to be, Kimll. In fact, we'd like the opportunity to gather more details about the product you have and see how we can help. Give us a call at 1-800-582-4048, Monday - Friday, between 9:00am and 5:30pm EST, and we'll get you taken care of. Thank you!