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Customer reviews for Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.) for
Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.)
4.5 out of 5 stars
stars
7,694 ratings7,370 reviews
  1. 5 stars72% (5,523)
  2. 4 stars16% (1,247)
  3. 3 stars6% (442)
  4. 2 stars3% (199)
  5. 1 star4% (283)
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Showing 121-130 of 7,370 reviews
May 8, 2018
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Had to go to the hospital

This was my tried and true. My most favorite product to remove my makeup because I'm a cake face kinda girl. But I just recently bought a pack from my local drug store and ended up with swelling of my eyes and burning rashes on my cheeks and ears.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Customer Service

We want to hear more about this! Please give us a call at 1-800-582-4048 Mon-Fri, 9am-530PM ET. We hope to hear from you soon!

Feb 11, 2026
Reviewer name: maryp432_5168
5 out of 5 stars
5 out of 5 stars review

Very easy and comfortable to use

This make up remover wipes are really helpful and very easy to use. These are in my travel kit for almost 2 years. It lasts long and it keeps skin smooth and nourished. It doesn't give any skin irritation. And it doesn't dry away.

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159
Sep 3, 2024
Reviewer name: Catmom
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great for sensitive skin and eyes

I love these wipes because they do not make my eyes burn when I take off my eye makeup. They are also gentle on my sensitive and acne prone skin. I feel hydrated when I use them.

Review from walmart.com
Helpful?2ARNKNFCGN1T13896862159
Feb 18, 2022
Reviewer name: judy
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

I have loved these wipes for a long time but will no longer purchase them. They have now shrunk the size of the wipes and have raised the price by over a dollar!! Very disappointed!!

Review from walmart.com
Helpful?2ARNKNFCGN1T13896862159
May 24, 2018
Reviewer name: Sarah1216
1 out of 5 stars
1 out of 5 stars review

Cystic Acne causer

I bought this a few weeks ago and started getting cystic ance all over my face. I stopped using these towelettes and my acne is beginning to fade. Ive had acne for a while, however, never so painful.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Service

We're so sorry to hear about this and we'd like to learn more! Please give us a call at 1-800-582-4048 from 9AM - 5:30PM ET, Monday through Friday. Thank you!

Feb 21, 2026
Reviewer name: NataliaB
5 out of 5 stars
5 out of 5 stars review

Gentle, effective wipes that easily remove even wa

Theses wipes are very gentle and remove makeup really well, even waterproof mascara. They don't irritate my eyes and don't leave my skin dry or sticky. I like how soft and convenient they are. I use them often and keep a pack at home.

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159
May 7, 2018
Reviewer name: Nezzie
1 out of 5 stars
1 out of 5 stars review

My skin is really irritated!

I have used this product for so long and I loved it. But recently I bought a new pack and I felt a burning sensation when I used it and and woke up with a few rashes. It's super itchy ...

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Customer Service

We certainly wouldn't expect rashes or burning! Give us a call so we can learn more. You can reach us at 1-800-582-4048, Mon-Fri, 9am-530pm ET. We hope to hear from you soon!

Oct 21, 2011
Reviewer name: ally159
2 out of 5 stars
2 out of 5 stars review

Not for sensitive skin

I've never had a problem with irritation from any Neutrogena products before, but this product caused my face to break out in a horrible itchy rash after the very first use.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
Mar 20, 2022
Reviewer name: California review
1 out of 5 stars
1 out of 5 stars review

MAKEUP REMOVER WIPES DO NOT WORK ANYMORE

You must have changed the formula. The new wipes do not work at all. I have been a fan for over 20 years. Go back to old formula. New formula does NOT remove make up at all. Beginning not to trust Neutrogina products if you don't test products

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

We appreciate your loyalty and sharing your most recent experience with us. When you have time please call us at 1-800-582-4048 M-F 9 am-5:30 pm ET so we can help. Thank you.

Feb 24, 2026
Reviewer name: DailetA
5 out of 5 stars
5 out of 5 stars review

Great

Great face wipes. I don't weat makeup but these wipes remove dirt,oil or anything else easily from facial skin. They are easy to use and have not caused any skin irritation.

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159