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Customer reviews for Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.) for
Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.)
4.5 out of 5 stars
stars4,959 ratings4,635 reviews
  1. 5 stars72% (3,588)
  2. 4 stars15% (754)
  3. 3 stars5% (256)
  4. 2 stars3% (134)
  5. 1 star5% (227)
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Showing 111-120 of 4,635 reviews
Jul 7, 2018
maddie12345
1 out of 5 stars review

Burns your eyes!!

I have been using this product for so long and have always loved it. However, something in this product has changed because they started to burn my eyes so bad and my eyes water up and get extremely red, people actually asked me if I was crying. I will not be buying this product again.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Company Services

We'd like to hear more about your experience. Please give us a call at 1-800-582-4048. We're available Monday-Friday 9AM-5:30PM ET. We hope to chat with you soon!

Nov 20, 2025
sarahnorwood_216
5 out of 5 stars review

Gentle and Effective

These wipes are soft, gentle, and remove most makeup—including waterproof mascara—without rinsing. Perfect for travel or quick touch-ups. Some heavy or long-wear makeup may need a second wipe, and sensitive eyes can occasionally sting. Overall, a convenient and reliable option for everyday use.

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159
Jan 24, 2015
disappointedinnyc
1 out of 5 stars review

Do not use these wipes

I used these wipes for years. Gradually I developed what I thought was adult onset acne, unsightly, infected lesions all over my face, which I could not control. I tried many remedies suggested by my dermatologist, none of which worked. Why did it take me so long to think of stopping using the wipes? Perhaps because I could not think that a reputable company could market a product with these side effects. Perhaps because I thought a dermatologist would have known of these issues with Neutrogena. My acne disappeared almost immediately after stopping using the wipes.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

Hi disappointedinnyc. We are so sorry to hear that you had this experience. This is not something that we would expect from our products. We'd like to speak with you to learn more about this. Please call our Consumer ®Care Center at 1-800-582-4048. Our care specialists are available Monday through Friday 8am to 8pm EST. We look forward to your call.

Dec 14, 2024
anonymous
5 out of 5 stars review

Verified Purchase

A great make up cleanser

These are great for those who are bedridden and don't have the ability to walk to the bathroom for a more through cleansing and makeup removal when their nurses aren't available to help. I also use them to remove my makeup before washing my face at night and have a friend who makes sure to pack these when she goes camping with her family.

Review from walmart.com
Helpful?2ARNKNFCGN1T13896862159
Oct 13, 2025
nayar9_1622
5 out of 5 stars review

Best wipes on the market

I love these wipes. You get so much for a low price. They are unscented so no chemicals on your skin. I use them for my more extravagant color looks and it gets all of it off! They are even helpful in a pinch as a first clense on bare skin without breaking me out

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159
Dec 30, 2025
lisap840_1957
2 out of 5 stars review

Not good for your skin and doesn't take off waterp

These are ok in a pinch. I used them for decades. They never really got all my eye map off though (especially waterproof mascara or eyeliner). A couple years ago I developed eye mites from not taking the makeup off well so I haven't used them since. I was told by several estheticians these are awful for your skin too. However I'll admit they are convenient

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159
Nov 21, 2013
Jennifer
1 out of 5 stars review

What happened???

I've used your wipes forever and I just picked up a new pack and I can't even use them because the smell is so strong and it continues to stay on my face. I feel like neutrogena is known for its light scent and for sensitive skin. Please put it back. Or like other reviews I will find a new towelette to purchase. It's so bad! Sorry!!!

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
Nov 15, 2025
lakshmir1_8152
5 out of 5 stars review

Great for everyday use and cant live without these

Should i say cant live without these in my travel kits and my bathroom! I use little makeup but my eye liner and mascara make me look like a raccoon! These wipes don't leave any residue and feel comfortable to use! I don't think they are scented which makes it safe for sensitive skin! Love these wipes on the go and daily use! I personally like to double cleanse after using these wipes!!

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159
Jan 9, 2026
remig_5298
5 out of 5 stars review

Love

I've been using these makeup wipes for over 10 years and will continue to use them as the formula does not irritate my skin and hasn't changed in 10 years if they take off my makeup easily without leaving any residue on my skin I love also buying the individual sealed ones even though they're a little bit more pricey

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159
Jun 22, 2018
Eiluj777
1 out of 5 stars review

Face rash

I have been using these wipes since I had my first child three years ago and I loved them for saving me so much time on my skincare routine. In the past six months my face has broken into a rash, which I thought may have been a rash signaling no lupus because it's up my cheeks and sides Of my face, except someone suggested I stop the wipes and it is starting to clear after 2 weeks off. I'm sad because I like the product, but Moreso, I'm Praying my skin isn't wrecked forever!

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Service

We're so sorry to hear about this! We'd like to chat more about what happened and help make things right for you. Please give us a call at 1-800-582-4048 from 9AM - 5:30PM ET, Monday through Friday. Thank you!