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Customer reviews for Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.) for
Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.)
4.5 out of 5 stars
stars
5,273 ratings4,949 reviews
  1. 5 stars72% (3,813)
  2. 4 stars15% (806)
  3. 3 stars5% (278)
  4. 2 stars3% (137)
  5. 1 star5% (239)
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Showing 101-110 of 4,949 reviews
Jan 9, 2026
remig_5298
5 out of 5 stars review

Love

I've been using these makeup wipes for over 10 years and will continue to use them as the formula does not irritate my skin and hasn't changed in 10 years if they take off my makeup easily without leaving any residue on my skin I love also buying the individual sealed ones even though they're a little bit more pricey

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159
Nov 21, 2013
Jennifer
1 out of 5 stars review

What happened???

I've used your wipes forever and I just picked up a new pack and I can't even use them because the smell is so strong and it continues to stay on my face. I feel like neutrogena is known for its light scent and for sensitive skin. Please put it back. Or like other reviews I will find a new towelette to purchase. It's so bad! Sorry!!!

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
Sep 3, 2022
Auntkia
1 out of 5 stars review

Hate these

I bought these bc Sams hasn't been carrying the members mark wipes I've used for 2 years. These are smaller and thin and DRY! I even stored the containers upside down and they are still dry. I will not purchase these again and these are going in the trash!

Helpful?2ARNKNFCGN1T13896862159
May 7, 2018
SasserC
1 out of 5 stars review

Been using this product for years.. BUT

I'm a long time user of these wipes as they were the only wipes I could use on my face. UNTIL this most recent pack. I noticed that the packaging was new (updated) but thought nothing of it, because I didn't think their formula would be different. Well it burnt my entire face and neck. It started with my eyelids and they are so swollen right now it hurts to see. Then it broke me out in an allergic reaction all over my face and neck. It has been 3 days and it won't go away. I'm so disappointed. I still have a whole pack that I can't even use. What happened Neutrogena??!!

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

Thanks for being such a loyal fan, and for sharing your experience with us! We'd like to talk with you directly about this and help since we really wouldn't expect this, and as you know this isn't typical. When you can please give us a call at 1-800-582-4048. We're available Monday-Friday from 9AM-5:30PM ET. We hope to talk with you soon!

Aug 18, 2013
Lady Sybil
2 out of 5 stars review

It makes my skin burn. :'(

I am 16 years old, and I have very sensitive skin. These wipes do a great job of removing makeup and my skin still looks acne-free (this doesn't break me out), but they make my face burn really badly. It says on the packaging that you don't have to rinse afterwards, but I have to because my skin burns so much after using them--nothing calming about these unfortunately for me. I will still finish the package, but I will be switching to something else less irritating when I am done.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
Sep 12, 2014
MTravels
2 out of 5 stars review

Please go back to the old fragrance

Been using this product for years and loved everything about it. I can't stand the new smell. It is very strong and I dislike it so much I've thrown away the entire pack. Will have to find a new product, and that breaks my heart since I was 100% pleased with the original version. Is there any chance Neutrogena would consider changing it back to what it was?

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
Nov 27, 2025
niralir1_2084
5 out of 5 stars review

Soft, effective wipes that remove waterproof makeu

Neutrogena Ultra Soft Makeup Wipes are gentle yet effective, even on stubborn waterproof makeup. The wipes are soft and textured just right, making removal easy without irritating the skin. They glide smoothly across the face, lifting away mascara, eyeliner, and foundation without leaving a heavy residue. My skin feels clean and refreshed afterward, and the wipes don't dry out quickly in the packaging. Perfect for quick, on-the-go makeup removal or late-night routines.

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159
Aug 17, 2018
Cindy17
1 out of 5 stars review

I used this product, and had severe swollen eyelid

I used this product, and was waking up with itchy swollen eyes and red splotchy rashes on my face. I switched to a natural product. And everything cleared up. Had also bought your face cream. But now i am afraid to use it. How come the wipes say for sensitive skin, yet have so many harsh chemicals. Very bad product. Glad its going viral. Now i know for sure, after reading so many similar reviews. This in my opinion, should be taken off the market.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

Hi, Cindy17 - It's disappointing to hear that you experienced discomfort. We care about your well-being so we'd like to learn more about what occurred to make things right. Could you please give us a call at 1-800-582-4048, Monday-Friday 9AM-5:30PM ET? Hope to hear from you!

Dec 18, 2025
giermanne_5219
5 out of 5 stars review

#1 facial wipes out there!

I recently bought these for the first time and it won't be my last. They smell soooo good. The towel is made of quality material and not thin. Each towelette has the perfect amount of product on it, even the top ones which seem to be the dry ones with other brands. Thos leaves my face feeling clean. I just love these wipes and they see now one of fmy favorite facial products. Thanks Neotrogena!

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159
Feb 9, 2026
T F9
5 out of 5 stars review

Cleans and easily removes all make up!

Love these! They are very gentle on my face and remove my make up with ease. Waterproof mascara comes off easily too! They are portable—just too them in your overnight bag and you're good to go. The are not sticky and leave my face feeling fresh plus they hold up nicely until you're ready to toss the towel!🥰

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159