Hello anonymous. Thank you for sharing your experience with CeraVe Hydrating Facial Cleanser, Normal to Dry Skin, 12 fl. oz., 2 pk. We're sorry to hear that this item is frequently out of stock at Sam's Club. We appreciate your feedback as it helps us to understand how we can improve. We will be sure to pass your comments along.

Hi there! Thank you for sharing your observations about the texture of our Hydrating Facial Cleanser. We understand that its feel is quite distinct from many traditional facial cleansers, and we appreciate you noting that it has more of a "lotion feel" than a typical "facewash." This unique, non-foaming, creamy texture is actually an intentional part of its design. Our Hydrating Facial Cleanser is specifically formulated to gently cleanse your skin without stripping its natural moisture, which is why it has a soft, lotion-like consistency rather than a sudsy lather. This helps to ensure that your skin feels comfortable, hydrated, and refreshed after cleansing, while also helping to maintain your skin's protective barrier with our essential ceramides. We value your honest feedback, and we appreciate you giving our product a try!

Hello Lisa T! Thank you for sharing your candid feedback regarding our Hydrating Facial Cleanser. We understand that its unique texture and lack of suds might feel different from what you might expect from a traditional cleanser, and we appreciate you letting us know your experience. This particular cleanser is thoughtfully formulated to be a non-foaming, gentle cleanser that effectively removes dirt, oil, and makeup without stripping the skin's natural moisture. Its creamy, hydrating texture is designed to leave your skin feeling soft and comfortable, helping to restore and maintain the skin's protective barrier with essential ceramides and hyaluronic acid. While it doesn't create suds, it is diligently working to cleanse and hydrate, ensuring your skin feels clean and nourished, rather than tight or dry. Your insights are invaluable as we continually strive to meet the diverse needs of all skin types.