Hello Lisa T! Thank you for sharing your candid feedback regarding our Hydrating Facial Cleanser. We understand that its unique texture and lack of suds might feel different from what you might expect from a traditional cleanser, and we appreciate you letting us know your experience. This particular cleanser is thoughtfully formulated to be a non-foaming, gentle cleanser that effectively removes dirt, oil, and makeup without stripping the skin's natural moisture. Its creamy, hydrating texture is designed to leave your skin feeling soft and comfortable, helping to restore and maintain the skin's protective barrier with essential ceramides and hyaluronic acid. While it doesn't create suds, it is diligently working to cleanse and hydrate, ensuring your skin feels clean and nourished, rather than tight or dry. Your insights are invaluable as we continually strive to meet the diverse needs of all skin types.

Hello Danielle! We are very sorry to hear about your experience with our Hydrating Facial Cleanser! We would like to speak to directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #44212652. We look forward to speaking with you!