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Customer reviews for CeraVe Hydrating Facial Cleanser, Normal to Dry Skin, 12 fl. oz., 2 pk. for
CeraVe Hydrating Facial Cleanser, Normal to Dry Skin, 12 fl. oz., 2 pk.
4.6 out of 5 stars
stars
235 ratings44 reviews
  1. 5 stars85% (199)
  2. 4 stars7% (17)
  3. 3 stars1% (2)
  4. 2 stars0% (1)
  5. 1 star7% (16)
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Showing 1-10 of 44 reviews
Nov 18, 2025
Reviewer name: Shellypace
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Price

My Dr. Recommended this product for me to use for my sensitive skin. Purchased multiple times from other stores and learned that Sam's carried it at an affordable price. Will continue to purchase again from Sam's.

Helpful?2A7DP4UASP6213896862157
Feb 15, 2026
Reviewer name: Lucky
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

CereVe

I’ve used this for several years so I bought it again

Helpful?2A7DP4UASP6213896862157
Mar 21, 2026
Reviewer name: Theta
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great!

Love it! This is what the dermatologist recommended

Helpful?2A7DP4UASP6213896862157
Feb 17, 2026
Reviewer name: Jannette
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Product is true to what it says it does for your s

Very good product makes your skin smooth

Helpful?2A7DP4UASP6213896862157
Apr 3, 2026
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Best face wash for dry skin

This is my favorite cleanser and I waited until the sale started to buy more and now Sam's Club is completely out of stock! Why would you stop carrying something that is so wonderful?

Helpful?2A7DP4UASP6213896862157
Mar 13, 2026
Reviewer name: geo
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Cleans but creates skin redness

After a weeks use my skin seems damaged and have red patches all over. Too aggressive for me.... these go back and never again

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May 14, 2026
Reviewer name: Sherrie
1 out of 5 stars
1 out of 5 stars review

JUNK! Doesn't clean your face.

This is the worst facial cleanser I've ever used! After washing my face, every single time it feels like I just smeared wax on my face. Seriously ladies, just use this product as directed, rinse it off, and then gently use your fingernails all over your face. You'll see gunk and putty makeup underneath your nails. This isn't a cleanser! I don't understand all the good reviews.

Helpful?2A7DP4UASP6213896862157
reply from Cerave Product Expert

Hi there! We’re sorry to hear our Hydrating Facial Cleanser did not give you the experience you were expecting. We understand how frustrating it is when a cleanser leaves behind a feel on the skin that does not seem clean or comfortable to you. We appreciate you taking the time to share your experience with us.

Feb 28, 2026
Reviewer name: Toya
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not My Preference

This didn't lather well and it felt as if I was putting lotion on my face.

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Mar 16, 2026
Reviewer name: Darci
1 out of 5 stars
1 out of 5 stars review

I'm not a fan of this product. It does not feel like I've washed my face, and I often have to follow up with soap. I will not be purchasing this again.

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Nov 21, 2025
Reviewer name: ROBIN
1 out of 5 stars
1 out of 5 stars review

I double cleanse for one minute with each cleanse, and there is still makeup on my face! I have used dozens of cleansers, and this one is the WORST at removing makeup. Also, I don't like that it feels like I am rubbing lotion on my face. That feeling does not satisfy me or make me feel clean. My skin is getting worse with this cleanser. Don't buy it.

Helpful?2A7DP4UASP6213896862157
reply from Cerave Product Expert

Hello ROBIN. We are very sorry to hear about your experience with our Hydrating Facial Cleanser. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance. We look forward to speaking with you!