Hi there! Thank you for sharing your observations about the texture of our Hydrating Facial Cleanser. We understand that its feel is quite distinct from many traditional facial cleansers, and we appreciate you noting that it has more of a "lotion feel" than a typical "facewash." This unique, non-foaming, creamy texture is actually an intentional part of its design. Our Hydrating Facial Cleanser is specifically formulated to gently cleanse your skin without stripping its natural moisture, which is why it has a soft, lotion-like consistency rather than a sudsy lather. This helps to ensure that your skin feels comfortable, hydrated, and refreshed after cleansing, while also helping to maintain your skin's protective barrier with our essential ceramides. We value your honest feedback, and we appreciate you giving our product a try!

Hello! We're sorry to hear about your experience ordering our Hydrating Facial Cleanser. Since you purchased this through Sam's Club, we recommend contacting their customer support for assistance. They're best equipped to help with this issue. We hope this gets resolved quickly!