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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4 out of 5 stars
stars
330 ratings223 reviews
  1. 5 stars63% (208)
  2. 4 stars10% (32)
  3. 3 stars8% (25)
  4. 2 stars5% (16)
  5. 1 star15% (49)
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Showing 11-20 of 223 reviews
Sep 20, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

GAME CHANGER FOR BIGGER GUYS

I’ve been sleeping on the King-size Member's Mark Hotel Premier 14-Inch Hybrid Mattress for a week now, and it is easily the best sleep decision I have ever made.Being a bigger guy, I was advised to invest in the 14-inch thickness, the hybrid design, and specifically the FIRM comfort level. Let me tell you: if you are a heavier sleeper, do not fear the word 'firm.' Standard mattresses tend to sag, dip, and trap you in a hole by morning, which ruins your back. This firm hybrid completely redefines support. It doesn't feel like sleeping on a brick; instead, it provides a solid, premium, uplifting foundation that keeps your spine perfectly aligned while the top layer gently contours to your body. You sleep on the bed, not in it, meaning you get incredible pressure relief without sacrificing an ounce of structural integrity. The build quality here is vastly superior to softer alternatives.Pro tip to unlock its full potential: I placed a bunkie board directly between the mattress and my platform bed frame. It adds an ultra-stable foundation that prevents any micro-sagging, and it has made a world of difference. This setup punches way above its price point. If you want a mattress that actually holds its form, protects your back, and delivers luxury-hotel sleep night after night, pull the trigger on the firm hybrid! Just buy it and thank me later!!!!

Helpful?30AH1NYCYB8Y13895356508
Oct 3, 2026
Reviewer name: Lori
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Awful

I think the problem is that the mattress never expanded on one side. I've bought mattresses in a box before I never had this problem. Absolutely terrible purchase and not cheap.

Helpful?30AH1NYCYB8Y13895356508
Sep 13, 2026
Reviewer name: Eddy
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Mattress from store.

Good firmness. Not too soft or firm. But about 2” shorter then a standard 80” (x 76”) King. The cover bag fits loose and moves around annoyingly during sleep rollovers. I filled edges of 4” matters topper pieces and it’s great.

Helpful?30AH1NYCYB8Y13895356508
Mar 16, 2026
Reviewer name: Texas Papaw
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great deal

The mattress was ready for use by the first night. After years on a firm Purple bed, this medium seems very soft but my wife loves it. I weigh 100 lb more than her. Overall it's a high quality product at an excellent price.

Helpful?30AH1NYCYB8Y13895356508
Apr 20, 2026
Reviewer name: SBIXBY
5 out of 5 stars
5 out of 5 stars review

Great mattress

It came shipped in a box and wrapped up. It has instructions to unwrap and must set for 72 hours to fully inflate up. Once we got this situated, you get a great size mattress. Cooling fabric, handles on the size and zipped enclosure so you can wash. We enjoy the comfort of this mattress. My daughter insists its her favorite comfy bed.

Incentivized Review
Helpful?30AH1NYCYB8Y13895356508
Apr 19, 2026
Reviewer name: DeeLoves2Shop
5 out of 5 stars
5 out of 5 stars review

Feel like a Lux Hotel Mattress

This mattress is absolute luxury! "Hotel Premier" really lives up to its name. The mattress is firm yet the gel memory molds to your body and has just enough movement. The cooling cover is makes getting in bed feel so great. Its arrives in a box and setups quickly.

Incentivized Review
Helpful?30AH1NYCYB8Y13895356508
Apr 20, 2026
Reviewer name: Angel The Great
5 out of 5 stars
5 out of 5 stars review

Great mattress

I first slept on this mattress at my friend's house in her guest room. I had a wonderful ngihts rest. I had recently purchased a mattress of my own. But after trying sleeping on this mattress, I had to return my previous purchase. This mattress is a 10 out of 10.

Incentivized Review
Helpful?30AH1NYCYB8Y13895356508
Apr 21, 2026
Reviewer name: Lesaluv
5 out of 5 stars
5 out of 5 stars review

Great option and best of both worlds! Heavy lift!

Thos mattress is great! I chose the hybrid because I've been sleeping on a memory foam mattress for a few years and it's starting to wear out. This one has memory foam and springs ans can be used with several types of bed frames ( I have a platform bed). It's pretty thick so i believe any sleeping style could find a good spot. You don't necessarily need a boxspring like a regular mattress so that saves you some money. Also, be ready for a 2 person lift.. it weighs over 100lbs!!!

Incentivized Review
Helpful?30AH1NYCYB8Y13895356508
Feb 28, 2025
Reviewer name: 13th Gen
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

No longer skeptical of mattress in a box

My wife wanted to replace our $2,500 Stearns & Foster mattress because she sunk into her sleeping position after a few years (the mattress basically had divots in it where we slept). I didn't want to spend another $2,500 on a mattress so we compromised on our first ever mattress in a box. So far, it's been great. The only advice I'd add is medium is firmer than we expected. We're not disappointed - and we haven't tried the plush or firm - just saying our experience with the medium is that it's more like "medium-firm."

Helpful?30AH1NYCYB8Y13895356508
reply from Performance Sleep Products

Thank you for your detailed and honest feedback! We’re so glad to hear that your first experience with a mattress-in-a-box has been a positive one—especially after transitioning from a high-end Stearns & Foster. It’s great to know that the mattress is meeting both your comfort and budget expectations. We also appreciate your note about the firmness level. Feedback like yours helps other customers make informed decisions, and we’ll be sure to share your insight that the “medium” feels more like a “medium-firm.” If you ever have questions or need support down the line, we’re always here to help. Wishing you and your wife many restful nights ahead!

Apr 15, 2026
Reviewer name: Ddasan
5 out of 5 stars
5 out of 5 stars review

Real msdium softness

It came in a box, which was convenient for us to bring it in house, but much hearvier than it looked. As soon as opened it un sealed it, it became like normal matress with good height. It was true medium softness. I like soft, but my husband prefer a medium hardness. However, we both had a good night sleep the second night. First night was a little strange from our old 16 year mattress. One thing I didn't care for was odor from the mattress. I have it for about 6 days, it still there. Hopefully it will go away.

Incentivized Review
Helpful?30AH1NYCYB8Y13895356508