Hi Sue,Thank you for sharing your experience with the Ninja Professional Plus Kitchen Blender System. We’re sorry to hear that the noise level and blade performance haven’t met your expectations. We understand how frustrating it can be when making smoothies isn't as seamless as expected.To help improve your blending experience, we recommend adding liquids first, followed by softer ingredients before frozen or harder items. This can help with better ingredient circulation and prevent clogging. If you’re still having trouble, our team would be happy to assist—please reach out to us at 1-800-365-0135 for further support.We appreciate your feedback and the opportunity to improve your experience.Kind regards,Ninja Kitchen

Hello. Thank you for dedicating the time to write a review. We sincerely apologize to learn that you are not satisfied with your purchase. We will definitely pass along your feedback to the appropriate teams for future product consideration. If you require assistance with your item, feel free to contact our team via phone at 1-800-365-0135. Best regards. Ninja Kitchen