Hi Sue,Thank you for sharing your experience with the Ninja Professional Plus Kitchen Blender System. We’re sorry to hear that the noise level and blade performance haven’t met your expectations. We understand how frustrating it can be when making smoothies isn't as seamless as expected.To help improve your blending experience, we recommend adding liquids first, followed by softer ingredients before frozen or harder items. This can help with better ingredient circulation and prevent clogging. If you’re still having trouble, our team would be happy to assist—please reach out to us at 1-800-365-0135 for further support.We appreciate your feedback and the opportunity to improve your experience.Kind regards,Ninja Kitchen

Hi Samantha,<br /><br />Thank you for your review of the Ninja Professional Plus Kitchen Blender System with Food Processor. We’re sorry to hear that the product you received didn’t match the image shown and understand how frustrating that can be.<br /><br />We recommend reaching out to Sam’s Club directly for assistance with the packaging or any discrepancies with your order, as they’ll be best equipped to address this concern. If you need support with your Ninja unit itself, our team is here to help at 1-800-365-0135.<br /><br />Kind regards,<br />Ninja Kitchen