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Customer reviews for Backyard Discovery Woodridge Elite Cedar Swing Set for
Backyard Discovery Woodridge Elite Cedar Swing Set
4.4 out of 5 stars
stars231 ratings190 reviews
  1. 5 stars67% (155)
  2. 4 stars19% (45)
  3. 3 stars6% (14)
  4. 2 stars2% (4)
  5. 1 star6% (13)

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Showing 1-10 of 190 reviews
Jan 1, 2021
George
5 out of 5 stars review

Verified Purchase

Awesome playground

Pretty awesome play set. I opted to do the assembly myself. It was a lot bigger than it looked in the picture. The instructions say 18 hours for 2 people. I probably invested 60 total hours for leveling the ground and assembly the play set. It is delivered in 4 large, very long, and very heavy boxes along with the slide. You will need help moving those. The instructions are very detailed and you can use the BILT app, which I had used before for installing a new toilet. I recommend taking the time to sort through all the boxes and checking off the packing lists before you start to ensure you have all the pieces. My kids absolutely love it!! Made for a great Christmas present!!

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reply from Supplier Response

Great advice! Thank you for the review.

Jun 30, 2019
Peter Sumner
5 out of 5 stars review

Verified Purchase

Kids Love it

Really impressed. The kit turned up earlier than expected and went together with very little issue. The go configure app was amazing and we used that rather than the instruction booklet which made it much much easier. Like some of the other reviews we took 2 hours to sort all the pieces in to letter and number order. I think this saved us huge amounts of time and would suggest this to anyone building theirselves.

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reply from BYDSales

Thank you for your 5-star review!

Jul 28, 2019
Llane05
5 out of 5 stars review

Verified Purchase

Love this Play set

This play set is everything and more from what I expected. While it took a little bit of manpower, 8 adults and 8 straight hours, the construction of it went smoothly. Before we started we laid out all the pieces in alphabetical and numerical order and took inventory. Only one piece was missing and contacting backyard discovery to get it was a breeze. All the hardware we needed was included, we just had to provide the power drills and hammers. This play set will provide years and years of fun!

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reply from BYDSales

Thank you for your 5-star review!

Dec 26, 2021
Sara
5 out of 5 stars review

Verified Purchase

For all ages

From 2 years old to 11 years old, this play set is for any kid. My kids and their cousins love playing on this set. We are so happy with our purchase. Assembly took a while but was not difficult.

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reply from BYDSales

Thank you for your 5 star review!

Dec 14, 2020
Moorejules
5 out of 5 stars review

Verified Purchase

Great backyard Playset!

Bought this for our Grandkids Christmas gift. We just had it installed for an early Christmas and the Grandkids Love It!

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reply from BYDSales

Thank you for your review. We know how important reviews are and we are glad you took the time to review our product.

Jun 8, 2019
garys
5 out of 5 stars review

Verified Purchase

It is so pretty and the grandkids love it!

We had our Backyard Discovery set built last weekend. It looks so good in our yard. It is well made. The grandkids love it and tested every nook and cranny of the set.

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reply from BYDSales

Thank you for your 5 star review!

Jun 21, 2019
Grandma
5 out of 5 stars review

Verified Purchase

Back yard play set

This play set arrived about 1 week ago. We had some e missing pieces which I called customer service about. They were very nice and we have all ready received the missing pieces. My husband is working on the set and his advise is to mark over the numbers on every piece. The numbers are very hard to read. The set is not completed yet but seems very sturdy.

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reply from BYDSales

Thank you for your 5-star review!

Jun 26, 2018
Caso Grande
4 out of 5 stars review

Verified Purchase

Awesome set! Son loves it!

Would give this five stars if it wasn't for the errors in assembly instructions. Came with multiple copies, one Spanish, one English, then after a few steps in we found a third copy in English with a cover page that states disregard all other assembly instructions. After comparing we realized the first set had errors on certain steps with number of bolts in that step etc. As we began using what was intended to be the 3rd and hopefully the revised copy we found more and more steps with inconsistencies between the parts list and drawings. For a couple of engineer and contractor minds this was a no brainer but for the average Joe this could be quite a disaster. Took the two of us 13 hours in one day to put it together.

Review from backyarddiscovery.com
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Jun 17, 2019
William
3 out of 5 stars review

Verified Purchase

Hopefully it is a great piece of equipment

We bought this a month ago and it's still in the box. We paid for it to be put together as well and the first available date we were given was July 4th (Holiday). We were told if we didn't want that date, they would take us off the list but it would move us even further back, so we kept it and did not make holiday plans. I will rate again once it is actually up. After we do, I may raise the rating, since I had to put one to leave this review.

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reply from BYDSales

Thank you for taking time to leave us a review! We apologize for the delays that you experienced with the third party installation company!

May 28, 2019
Gram
1 out of 5 stars review

Verified Purchase

Very disappointed.

Our order came minus one of the boxes and we have been trying since the 24th of May to get the missing box. We traveled an hr to our grandsons today to put the set together, BUT, needlessly to say with 1 box missing, we were not able to assemble it. There were 10 family members that went to help put this set together, now, my grandson is going to have to find others to help with this WHEN the missing box does get delivered. I will never order another thing from Sam's club because of such a big disappointment. Our great granddaughter was looking forward to having her play set put together today. What will Sam's do to right this Giant error??????

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reply from BYDSales

Gram, We are so sorry to hear about your experience. If anything comes in damaged, missing, or warped we can replace those part under the warranty, free of charge. Please reach out to our customer service group at 1-800-856-4445 so we can help resolve this matter and make sure you are happy.