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Customer reviews for Night Owl 1080p HD Cameras with 1TB NVR Security System, 3pk. for
Night Owl 1080p HD Cameras with 1TB NVR Security System, 3pk.
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4 out of 5 stars
stars
216 ratings202 reviews
  1. 5 stars56% (120)
  2. 4 stars22% (47)
  3. 3 stars5% (11)
  4. 2 stars6% (13)
  5. 1 star12% (25)

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Showing 1-10 of 202 reviews
May 8, 2024
Reviewer name: Joe
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

would not reccamend

poor tech support, 1 of the 3 cameras won't hold a charge, easy to install, good picture quality

Helpful?28P1Z0O8LPF213893956370
reply from Night Owl

Thank you for the feedback and sorry to hear of the issue you are having with one of your cameras and support. We include a one year warranty against failure or production defect. We welcome the chance to replace the damaged camera and ensure you are fully enjoying your system. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you. Night Owl SP Digital Support Team

Feb 25, 2024
Reviewer name: Hmm
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Here’s my take

Don’t recommend unless you dont mind charging it every few days

Helpful?28P1Z0O8LPF213893956370
reply from Night Owl

We apologize for the issue you have been experiencing and welcome the chance to support via advanced support. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. Your purchase includes a one year warranty from product defect. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you. Thanks, Night Owl SP Digital Support Team

Oct 22, 2022
Reviewer name: Jason C
1 out of 5 stars
1 out of 5 stars review

NVR w/ 1080p Wire Free Battery Powered Cameras

I bought this thinking I was getting a quality product because it's advertised to be designed and engineered in the US, however it's made in China. I installed my first camera with 2 included batteries after fully charging it overnight. 24 hours later it was down to 50% charge. It's advertised on their website that 2 batteries per camera should be good for up to 6 months, and 12 months with 4 batteries. At this rate I'll have to recharge it every 3 days and there's no way I'm doing that. That was only the beginning of my problems with this system. The weight of the camera with the batteries is too heavy for the cheap mounts which wouldn't hold the camera up at an angle. I had to tighten one of the mounts so much that it cracked trying to get it to hold up the camera. I even tried using some silicon adhesive just to keep the camera in place. I called technical support and they were less than helpful, and to my surprise could hardly communicate because it sounded like they were from some foreign country even though this company advertises to be a US based company. 😒 They said they would need to replace the camera because the mount was defective, so I guess all 3 camera mounts were defective since they were all doing the same thing? I think the design is defective, not the mount itself. None the less I am boxing everything up and sending it back since Sam's Club has a satisfaction guarantee and I am no where near satisfied with this product.

Helpful?28P1Z0O8LPF213893956370
Apr 26, 2023
Reviewer name: Larry R
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Battery fails to last

Buying these cameras was based upon the battery specified as lasting 6 months and a very desireable features. So far the batteries have only lasted several days which is unacceptible. I tried to contact the manufacturer, they have made it difficult to even ask for help in resolving this problem. Therefore I plan to return this product if it does not start working as described.

Helpful?28P1Z0O8LPF213893956370
reply from Night Owl

Thank you for the feedback. The batteries have the ability to last up to 6 months depending on the system options you set for recording. The more activity that triggers recording, the quicker the batteries will drain. We do offer the ability to have 4 batteries per camera and optional additional batteries and external charger to ensure you always have fresh batteries available. Thanks, Night Owl SP Digital Team

Dec 21, 2023
Reviewer name: Angry customer
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Worst purchase ever at Sam’s

The batteries barely last two weeks. You have to use bare minimum settings. These are garbage. DO NOT BUY!!!

Helpful?28P1Z0O8LPF213893956370
reply from Night Owl

We apologize for the issue you have been experiencing. Battery based systems are great for quick installation, but are impacted by cold temperatures impacting charge of the batteries as well as frequency of alerts. Our cameras are capable of holding 4 batteries to extend the lifespan between charges. We also offer extra batteries with charger on our NightOwlSP.com site if that might help.Thanks,Night Owl SP Digital Support Team

Sep 30, 2023
Reviewer name: Janice
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

not recommended

The batteries do not stay charged that well. you recharge them weekly. the company is difficult to deal with.

Helpful?28P1Z0O8LPF213893956370
reply from Night Owl

Thank you for the feedback. We are sorry to hear of the experience you are having. The batteries have the ability to last up to 6 months depending on the system options you set for recording. The more activity that triggers recording, the quicker the batteries will drain. We do offer the ability to have 4 batteries per camera and optional additional batteries and external charger to ensure you always have fresh batteries available. Thanks, Night Owl SP Digital Team

Feb 13, 2024
Reviewer name: no customer support
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

no customer support - awful

no customer support - awful

Helpful?28P1Z0O8LPF213893956370
reply from Night Owl

Thank you for taking the time to review your product. We are very sorry to hear of the experience you had with connectivity. We offer online and phone support as well as back our all our products with a full one year warranty in case of material defect or failure. If you should ever experience any issues with our products in the future, please visit support.nightowlsp.com to contact our support team who will quickly assist. Thanks, Night Owl SP Digital Support

Feb 24, 2024
Reviewer name: Debbie
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Unhappy customer

It wasn't what we thought it was a all.

Helpful?28P1Z0O8LPF213893956370
reply from Night Owl

We apologize for the issue you have been experiencing. We would like to provide you with some advanced support. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. Your purchase includes a one year warranty from product defect. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you. Thanks, Night Owl SP Digital Support Team

Mar 6, 2024
Reviewer name: Jesus
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Bad Batteries

Batteries won/t longlast more than one day

Helpful?28P1Z0O8LPF213893956370
reply from Night Owl

Sorry to hear of the issue you are facing with longevity of the battery life. There are a number of factors that impact the life of your batteries. The most significant factor is the sensitivity of the camera(s). Additionally, the frequency of traffic in the area also impacts life. We definitely don't think you should only have a day or two worth of life. Please email techteam@nightowlsp.com with your model information, a brief explanation of the issue you are facing, and the best time to contact you. This will put you in touch with our advanced internal support team who will further troubleshoot with you. Thank you and we look forward to hearing from you. Night Owl SP Digital Support Team

Jul 22, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Waste of Money, DO NOT BUY!!!

I had such high hopes for these cameras, but they are terrible!!! You’re lucky if the battery lasts 24 hours on a full charge. Night Owl support claims that this is normal, so apparently it’s not a malfunction. Don’t waste your time on the battery powered ones. In addition, the human recognition is a joke!!! My camera has been claiming it detects a human face every minute for the last 3 hours when no one is in the frame! And of course that means it’s draining the battery rapidly. I never should have bought these. Their poor performance doesn’t give me a good opinion of the Night Owl brand at all, especially since their customer service says that they can’t help.

Helpful?28P1Z0O8LPF213893956370
reply from Night Owl

We’re sorry to hear about your experience with the battery life, repeated detection alerts, and the assistance you received. Battery life can vary based on factors such as recording activity, the number of motion events, settings, and environmental conditions. However, frequent false alerts and rapid battery drain should be reviewed further. Please contact Night Owl Technical Support at (866) 390-1303, available 9am–9pm EST, 7 days a week, so our team can assist with troubleshooting.