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Customer reviews for SAMSUNG 85” Class DU7200 Series 4K Smart TV for
SAMSUNG 85” Class DU7200 Series 4K Smart TV
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4.3 out of 5 stars
stars
1,178 ratings1,031 reviews
  1. 5 stars63% (745)
  2. 4 stars18% (208)
  3. 3 stars8% (98)
  4. 2 stars5% (58)
  5. 1 star6% (69)

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Showing 81-90 of 1,031 reviews
Apr 19, 2025
Reviewer name: Cjb1
3 out of 5 stars
3 out of 5 stars review

Sound features not as good

Liked my old Samsung much better. The speaker in this is not nearly as good. Have to turn the volume Up over 60 to 70 on most programs to even be able to hear. And no, I’m not hard of hearing! Still have my other Samsung and like that TV much better. Not sure if it’s because they’re making them so much thinner that the speakers aren’t the quality that they used to be. My old one is not that old and definitely better quality. Disappointed in this one.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
reply from Samsung Advisor

Hi Cjb1, Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience. 1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume. 2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound. 3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode. Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Dec 17, 2024
Reviewer name: Opinions4free
5 out of 5 stars
5 out of 5 stars review

I looooove samsung

[This review was collected as part of a promotion.] This TV and as a matter of fact all samsung products that I have from kitchen appliances, washer and dryer, my telephone and my tvs.. we don't do anything else but samsung! They stick by their products and make sure value comes first! Thanks samsung!

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Jul 2, 2024
Reviewer name: Downforthecount
4 out of 5 stars
4 out of 5 stars review

Limited features

[This review was collected as part of a promotion.] New technology! Only 3 HDMI connections. No way to connect old surround sound system. I called the company, and they told me I had to order a sound bar, there is no way to connect my exciting surround sound system. So, returned the TV. I bought an Insignia that has the connections I need to connect my surround sound system.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
reply from Samsung Advisor

Hi Downforthecount, Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams. The DU72000F TV offers 3 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. Please keep in mind that an Optical port can be found on our DU8000F Series and above. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. We hope to regain you as a customer in the future. ~ Samsung Advisor

Oct 24, 2024
Reviewer name: LoveSamsungproducts
5 out of 5 stars
5 out of 5 stars review

Awesome TV

[This review was collected as part of a promotion.] I bought 2 of these TVs. One for the basement for my son to play his video games and the other for outside on my covered deck. We love these TVs. Great picture and color and the refresh rate works perfectly for playing video games and watching sports.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Feb 28, 2025
Reviewer name: Pril
5 out of 5 stars
5 out of 5 stars review

Love this tv!

We love our new Samsung 55” tv. It’s the largest we could fit into the space available. The sound, and picture are great! We use YouTube, and it’s so easy to turn the tv on and off and find the shows we want to watch. We may buy another smaller Samsung tv for the bedroom.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Feb 21, 2025
Reviewer name: Calvin
1 out of 5 stars
1 out of 5 stars review

Garbage TV

I purchase this tv about a month or so ago and it’s the worst one I every purchase I had to purchase a sound bar to be able to hear the audio the had to purchase apps to be able to play my stuff . The remote is a piece of junk This Tizen operating system is a piece of garbage and if I could afford it some one else TV I’d take a hammer to it so no one would have my issues

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
reply from Samsung Advisor

Hi Calvin, I'm very sorry you are not satisfied with the DU7200 TV. Please know your opinion is important to us and will be shared with our internal product teams. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Feb 21, 2025
Reviewer name: noteableburn
3 out of 5 stars
3 out of 5 stars review

Not that happy with this tv.

We've always liked Samsung products. This time, we bought a 65 inch crystal screen tv. The picture is great. However, the sound has to be turned up high (35-50, or more) to comfortably listen to. Movies are much worse. I learned that the volume limit is 100. We've had in the high 80s for movies. I'm very disappointed in this aspect.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
reply from Samsung Advisor

Hi noteableburn, Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience. 1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume. 2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound. 3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode. Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again. I hope this helps improve your audio experience. Should you need further assistance or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Oct 14, 2024
Reviewer name: Born2Shop
5 out of 5 stars
5 out of 5 stars review

Amazing clarity and color

[This review was collected as part of a promotion.] The Samsung Crystal UHD has amazing clarity and color. This TV has given us a whole new experience watching TV and streaming. We could not be happier with the sound, screen size, and plethora of features. Every watching experience feels like we are in our own home theatre.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Feb 25, 2025
Reviewer name: Jeys
4 out of 5 stars
4 out of 5 stars review

Satisfying first Samsung TV

My first ever Samsung TV. This fit nicely for the price, size and picture quality for a loft TV. The room is well lit but still picture is quite bright and contrast is good. Have watched some regular content but nothing to test it's display extremities , so far so good. Audio is loud enough but have my old Yamaha bar hooked in. Build seems to be a bit flimsy plastic feeling as I can feel the body slightly bend or budge while setting up the TV, so feels bit unsafe with a feeling that I might break it. Reduced a star coz of the flimsy feel with the remote and TV build quality. Have to see how long they hold compared to the build quality of my still running Sony from 14yrs ago.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Feb 20, 2025
Reviewer name: pdel
4 out of 5 stars
4 out of 5 stars review

Good economy TV with flaws.

Picture is excellent, but much else is ill-designed and not intuitive. I have to use my Roku for streaming channels like Britbox that aren’t included in Samsung’s array of streamers. Finding Roku on the screen is often close to impossible, more trial-and-error than practical.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801