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Customer reviews for SAMSUNG 85” Class DU7200 Series 4K Smart TV for
SAMSUNG 85” Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars
1,178 ratings1,031 reviews
  1. 5 stars63% (745)
  2. 4 stars18% (208)
  3. 3 stars8% (98)
  4. 2 stars5% (58)
  5. 1 star6% (69)

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Showing 731-740 of 1,031 reviews
Nov 21, 2024
Reviewer name: Crystallynn
5 out of 5 stars
5 out of 5 stars review

Great to watch shows on.

[This review was collected as part of a promotion.] I watch a lot of Christmas movies and Christmas shows that are on tv.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Feb 5, 2025
Reviewer name: GoBison
5 out of 5 stars
5 out of 5 stars review

Great features!

Purchased the TV because we wanted a larger screen. Excellent color quality and ease of use. Sper easy to install; and set up!

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Feb 5, 2025
Reviewer name: Marilyn Monroe
5 out of 5 stars
5 out of 5 stars review

Time to upgrade

I replaced an older television with this one and I cannot believe how much faster and more accurately everything works

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Dec 24, 2024
Reviewer name: AMshopping
5 out of 5 stars
5 out of 5 stars review

Great product

[This review was collected as part of a promotion.] I use this tv all the time, the picture looks great. Would buy again

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Apr 19, 2025
Reviewer name: Busy lady
5 out of 5 stars
5 out of 5 stars review

Great features, great tv

I bought this tv several months ago, I think it’s almost a year now, and I have no problem, I like it and it’s a good price.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Apr 20, 2025
Reviewer name: Rail 179
3 out of 5 stars
3 out of 5 stars review

Good tv accept for the problem

This is my second one and it has the same problem the first one I bought in December. Turn off and after 5 to 10 seconds it turns back on.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
reply from Samsung Advisor

Hi Rail 179, If your TV turns on by itself, please try these troubleshooting steps. 1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds. 2. Check the power cord to see if there is any visible damage. 3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet. 4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software. 5. Disable the Power On with Mobile option. TVs that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to Settings > All Settings> General > Network > Expert Settings > Power On with Mobile, and turn the setting off. If the TV continues to turn on by itself continuously, please contact our Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

May 31, 2024
Reviewer name: Allie1973
5 out of 5 stars
5 out of 5 stars review

Easy simple setup

[This review was collected as part of a promotion.] Easiest set up I’ve ever had. Beautiful colors. Extremely powerful sound

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Mar 5, 2025
Reviewer name: Jeff
4 out of 5 stars
4 out of 5 stars review

Review

Very satisfied with my TV. However, the sound volume is not as loud as it should be..especially when certain films shown have a very minimal volume.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Feb 6, 2025
Reviewer name: Dapper Dan
5 out of 5 stars
5 out of 5 stars review

Easy to install and start.

I bought (2) Samsung tvs in the last month. Their excellent name is well earned and it was just too much of an investment to rely on a competitor.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Apr 21, 2025
Reviewer name: None
1 out of 5 stars
1 out of 5 stars review

Picture

I’m not happy at all. After just 6 months there is a black, sometimes colorful stripe about 6” wide from top to bottom of the picture.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
reply from Samsung Advisor

Hi None, We are glad that you reached out to us regarding the display issues you are seeing on your Samsung DU7200 TV. I have a few recommendations that may resolve the line you are seeing on your screen. First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. Next, run a diagnostic test. Go to Home > Settings > Support > Device Care > Self Diagnosis > Picture Test. If there are no issues during the Picture Test, this means your TV is working fine. To identify and fix the issue, first, try replacing the cable of the external device that is showing lines. - If the lines still appear after replacing the cable, troubleshoot the external device. - If lines appear during the Picture Test, proceed to the next step. If lines appear during your test, the TV will need service. Please reach out to us so we can schedule a warranty appointment. 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. ~ Samsung Advisor