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Customer reviews for Keter 230 Gal. XXL Deck Box for
Keter 230 Gal. XXL Deck Box
4.6 out of 5 stars
stars
4,581 ratings2,262 reviews
  1. 5 stars80% (3,662)
  2. 4 stars9% (411)
  3. 3 stars3% (151)
  4. 2 stars2% (89)
  5. 1 star6% (268)

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Showing 811-820 of 2,262 reviews
Jun 12, 2018
Reviewer name: alombardo
1 out of 5 stars
1 out of 5 stars review

Does not hold up in the elements.

Box is good size and a good value. However the screws that hold the box together are short and thread into plastic, which pull out easily. The latch for the lid uses the same screws and pulled out during a high wind, which tore the lid off (also held into place with short screws) and we lost 3 of our patio furniture cushions. Might be OK for a sheltered area, but not out in the open.

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reply from Supplier Response

Hello alombardo, Thank you for taking the time to tell us why our product failed to meet your expectations. We understand your frustration, and we sincerely apologize for any inconvenience in this matter. We value your business, and would like to address your concerns as quickly as possible. We have a dedicated team ready to assist you should you wish to discuss this matter further, please call us directly at 1-877-638-7056. We can also be reached by email from the following web site: http://uslparts.com/ or https://www.keter.com/en.

Feb 24, 2023
Reviewer name: Nora Ash
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Get Them Before They're Gone

We got our first box about 3 years ago, but found it hard to find more. The box arrived damaged and missing instructions. It was assembled using the first one as a guide because we didn't receive a reply from customer assistance. Within 2 weeks the price jumped $20.when we wanted another one. Other retailers are significantly higher than Sam's Club.

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Jun 29, 2025
Reviewer name: DW Virginia
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great for Pool Floats

This is a decent storage box. Sturdy enough, but not "rugged" so you wouldn't want to have a lot of weight pushing on the insides of the box, or i think the sides might bow out. You could not sit on it, but you could use for serving table space, and it is more than tall enough for that. Perfect for storing pool floats, life jackets, etc. The 230 gallon is tall, so if you're short, you may not be able to reach into the bottom of the. It is 100% water proof in the rain, as it has been through several very heavy downpours, and it has stayed dry inside, so you could store beach towels in it with no problem. It is light and easy to move around. One person can easily drag it (it's too bulky to lift for one person, two can do it very easily.) The black definitely gets HOT in the sun, but that is to be expected. This is a BIG box so be sure you have a place in mind for it. I would suggest somewhere at the back of your space and out of the way. We moved it 3 times before settling on a final spot becuase it was so big and just captivated the space. I should probably give this 5 stars becasue it suits our use perfectly, but I'm giving it 4 just because it is a little bit "not-rugged" -- I don't want to say flimsy, because it it not flimsy, it's pretty sturdy, just... ...not rugged! As far as the assembly, it was easy to put together if you are a practical person and can use the instructions as a guide. Be careful with the screws and using a power drill, it is easy to strip the threading of the plastic that they screw into.

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Dec 22, 2022
Reviewer name: Frustrated Mother
1 out of 5 stars
1 out of 5 stars review

NIGHTMARE at Christmas due to poor returns policy!

Bought one for my daughter in November. She loved it! Bought her a second one in December. After they had the box mostly assembled, they noticed several of the panels are cracked. No problem, Sam's takes returns and MANDATES you return the product. My daughter had to build a GIANT BOX out of multiple other cardboard boxes to return the giant deck box. She is several months pregnant with other young children and had to take the children's car seats and vehicle seats out of her van so she can haul this box to Fed Ex. But it's oversized. So now multiple calls to Sam's to try and figure out how we can ship this broken deck box back to Sam's Club who insists on getting the product back before they will issue a refund. When you call customer service, you get people from other countries. I understand policies because some consumers take advantage of retailers, but this is BEYOND RIDICULOUS! CHECK ALL PANELS CAREFULLY before building your deck box! I intended this to be a nice Christmas gift, not a nightmare for my loved ones!

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May 5, 2023
Reviewer name: Lisaa
5 out of 5 stars
5 out of 5 stars review

Great price and good quality

We put it together after dinner. Very easy to assemble - just follow the pictures. I like that the letters coordinating the pieces are actually stamped into the pieces - no stickers to come off and lose or forget to take off. The deck box is quite large - a little bigger than we expected, but it is already almost full! We have stored the cushions for the outdoor furniture, the dog's toys and water bowl, a small step stool, broom and more! Very pleased with the quality.

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May 23, 2019
Reviewer name: KYreview
1 out of 5 stars
1 out of 5 stars review

Worst Customer Service You Can Find - Keter

I ordered the deck box very quickly. Sams did their job, thank you. Box was searched several times. Come to find this item came with NO instructions. I called Keter 5 separate times to no avail on receiving instructions. 4 days later, im still waiting for the email. There is "0" customer service to use. They are unwilling to help.

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reply from Supplier Response

Hello KYreview, We do apologize for the problems and inconvenience you had with your Keter purchase. Please email us at hdpcs@keter.com, we will send the replacement parts out and help in resolving any issue to your full satisfaction.

Jun 7, 2018
Reviewer name: Leeanna
1 out of 5 stars
1 out of 5 stars review

POOR QUALITY!!

Purchased this item online for in-store pickup. Arranged to have someone come with me for pickup as I would need a larger vehicle to fit this item in, it is not assembled and the box is LARGE. I did not inspect the bottom of the box, looking back now I sure wish I did. The box was all beat up underneath. When I opened it up it was all damaged a lot of broken pieces. When I called my local store I was told they are not responsible for what happens in the warehouse. This item will be going back to the store for a full refund. I expected high quality for the price point, don’t be fooled and check your boxes before taking them home.

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reply from Keter-NA

Hello Leeanna, Thank you for taking the time to tell us why our product failed to meet your expectations. We understand your frustration, and we sincerely apologize for any inconvenience in this matter. We value your business, and would like to address your concerns as quickly as possible. We have a dedicated team ready to assist you should you wish to discuss this matter further, please call us directly at 1-877-638-7056. We can also be reached by email from the following web site: http://uslparts.com/ or https://www.keter.com/en.

Apr 9, 2020
Reviewer name: Will
5 out of 5 stars
5 out of 5 stars review

Solid Construction Easy Assy and Massive Storage

This deck box is well engineered, easy to assemble, and results in massive/sturdy storage. Only issue was a missing lid end cap (LM) -- only 3 of the 4 were in the sealed bag. Other than that, Keter should be commended for a job well done. Although the color is brown, it seems closer to black when out in the sun.

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Jun 26, 2025
Reviewer name: Derrick
2 out of 5 stars
2 out of 5 stars review

Poor Quality Control

Had to return twice before I got a good one. The first one I bought had a damaged lid. Sam's wouldn't exchange just the lid, so I had to take the whole thing back and exchange it for a new one. The second one was missing parts, so I exchanged that one too. Finally on the third try it wasn't damaged and had all the parts inside. Gave it 2 stars because if you can get a good one it is a decent product for the price.

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Jun 11, 2023
Reviewer name: Ran
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Missing parys

Shopper

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