Corner post at bottom interior had a small piece (about 1/2 inch) broken/cut off, and underside of lid had a small crack. The former merely enlarged the gap at the bottom corner of the box, while the latter seemed that it would have no affect on performance as it was the cover and would not be supporting the contents.

I ordered this box and it came quickly. Unfortunately, it was not particularly well-packaged, and some of the panels were damaged (cracked, pieces broken off). I called Sam's and they immediately offered to send out a new box. We packed up the old one, and the new one came quickly -- also light on the packaging. This time there was a piece missing and a hole in one of the panels. The original package hadn't been picked up yet, so we cannibalized it and managed to make one good box. Sam's was terrific -- made the process as hassle-free as possible. I'm not sure if the manufacturer or shipper was to blame for all the damage. There were also no assembly instructions in either package, so apparently that wasn't just an oversight. Now that it is set up, it appears sturdy and the contents are staying dry in the weather.

Puchased at Sams Club 15 months ago - Left side bracket broke today. No misuse, seems to be a poorly welded part. Keter states there is a 2 year warranty on parts, will see if they replace this. Will update rating/recommendation after. 1ST 2 photos are of broken LEFT side where there was either a poor weld or a defective part. Last photo is of still intact RIGHT side.

We needed a big box to store all the cushions on our outdoor couch. It almost holds them all! Seems to be very durable and the lid has a shock that allows it to soft close or stay open while you load it. It is taller than I realized…doesn’t allow for extra seating. Very pleased!

I recommend the following: 1 - Use a power drill screwdriver with a No.2 Philips bit to assemble it. Set it for a torque (autostop) of "1" or "2" and drive a screw in until the drill reaches full torque and "tap-tap-taps." Then check the tightness with a hand-held Phillips screwdriver. If it is good and tight, keep that setting. If too loose, increase the torque to "3." You will be screwing in a lot of 1" black screws, and you want them all equally tight and fully seated. 2 - When the plastic sides and bottom are assembled, there will still be a small gap where the edges come together, maybe just enough to slip a piece of paper into. It's enough that maybe spiders, ants, etc. could make an entry. Also, it would allow driving rain, or a lawn sprinkler, to put water into the box and that could lead to mildew or mold. So I bought a tube of silicone sealant and ran a bead all around the edges on the inside, sealing the box watertight (I think it would float now). 3 - While the top has a decent overlap over the sides, I wanted a more weather/watertight/insect proof seal between the bottom box and the top lid. So I bought a roll of 1/2 inch wide, 1/8 inch thick self-adhesive backed foam insulation and applied it all around the top of the box. Now the lid closes and seals with no gap whatsoever. 4 - The floor of the box is not strong enough for firewood or other heavy items, unless you support the bottom -- under the center -- with shims. It's great for seat cushions, pool floaties, beach balls, etc. 5 - The lid likes to be lifted straight up, from the center, and lowered straight down. The hydraulic lift tubes that help lift the lid and hold it when it is up are located at the rear left and right edges of the box, and don't want to be twisted. 6 - Last comment: Position it where it will not be sitting in standing water.

We bought this a couple of months ago and all the hardware was missing. There was an insert saying don't take it back to the store but to call their number. My husband called twice now and the second time the person said, they had no record of the first call or it being shipped. Both times they said 7 to 10 days and now we are over 20 days since the second call and still nothing. This has been sitting in the middle of our living room. At this point it will have to be returned as I am not waiting any longer for this freakin hardware. Bad customer service!

We love this deck box. We'd been looking for one a long time but none were large enough to hold all our patio chair cushions. We have a squirrel problem so we don't keep the cushions out unless we are using them. The lid has a piston hinge that closes nicely. And it's tall enough to use as a serving table when needed.

I purchased this item 3 weeks ago. It arrived missing the hardware. I called the Keter customer service number and was told that the missing parts would arrive in 10 business days. I called today to follow up, and they have no record of my call. I had to resubmit my information and have yet to receive a response. I'm very disappointed in the poor customer service that I have received, and the issue has still not been resolved.

I have several Keter deckboxs. These came with the plastic piece snapped and are not near the quality of my older ones. I bought 2 a couple weeks ago and now they are almost $50. apiece cheaper. I ould send them back but I need the storage now. Not happy at all.

I bought this as a gift for my son. He really likes it. It was very easy to assemble and he can store all sorts of yard things that are wanted to be close at hand. With a teenager and a preschooler, everything from basketballs to small bikes go in there.