Hello Terry! Thank you for your feedback! We understand your expectations for Recharge and Resume functioning. We find that in certain home environments, base placement is crucial to Roomba returning back to the base specifically during its initial Floor Conditioning phase. This will not be for the life of your robot, as Roomba brings the clean area to a baseline of clean. We see that you were able to reach our team, and they were able to resolve your issue. If you have any further needs for support, our team can be reached at 1-877-855-8593. Thank you! -Sincerely, iRobot Customer Care

Dear Joe, this isn't the experience we'd like you to have, and we'd love the opportunity to turn it around. We have just contacted you via e-mail in order to resolve the issue.

Hi Mongo, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the opportunity to turn it around. We have just e-mailed you in order to help out.

Hello Christus! Thank you for taking the time to share your experience with the Roomba i3+. We are thrilled to hear things are working out well. If you are ever in need additional support, please reach out to our expert support team directly at 1-877-855-8593. Sincerely, iRobot Customer Care

Hi Tyler, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the opportunity to turn it around. We have just e-mailed you in order to help out.