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Customer reviews for Member's Mark Kids' Explorer Sofa for
Member's Mark Kids' Explorer Sofa
4.6 out of 5 stars
stars
2,571 ratings1,110 reviews
  1. 5 stars82% (2,105)
  2. 4 stars6% (158)
  3. 3 stars3% (88)
  4. 2 stars3% (73)
  5. 1 star6% (147)

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Showing 921-930 of 1,110 reviews
Jan 16, 2023
Reviewer name: aw
2 out of 5 stars
2 out of 5 stars review

zipper is trash

Kids love this sofa, but after a month of having it and removing the cover once the zipper no longer unzips. I should have gone with a certain higher price point sofa because after buying a new cover it’s the same price.

Helpful?7EBJOBR5MA4L13892418596
reply from Member's Mark

We are sorry for your experience with the zipper on the sofa cover, AWB. Please contact Member Support at (888) 301-0332 and we'll do our best to make this right for you.

Dec 25, 2021
Reviewer name: Steph
4 out of 5 stars
4 out of 5 stars review

love it

Only complaint is the color pictured on site is off from actual color. I ordered the emerald and it’s more of a green denim shade. The actual product is incredible and I will be buying another!

Helpful?7EBJOBR5MA4L13892418596
Dec 25, 2021
Reviewer name: WiscoMom
5 out of 5 stars
5 out of 5 stars review

Great Quality!

On a whim, I bought 2 sets of these because they sell out so frequently and I’m happy I did. They are quality and plush cushions. My kids loved receiving them for Christmas.

Helpful?7EBJOBR5MA4L13892418596
Jul 16, 2021
Reviewer name: Mamabear1
5 out of 5 stars
5 out of 5 stars review

Love this!

Just bought it but it seems fantastic! The material seems strong and I love that the covers are machine washable. So many design options. Makes a great fort! My kids can now destroy there own couch instead of our "nicer" one.

Helpful?7EBJOBR5MA4L13892418596
Sep 28, 2022
Reviewer name: Raq
5 out of 5 stars
5 out of 5 stars review

Explorer

Great product! One triangle is having trouble expanding but overall it gets the job done. It’s nice and soft but firm. Haven’t tried washing it so not sure of any zipper issues.

Helpful?7EBJOBR5MA4L13892418596
Mar 24, 2023
Reviewer name: Anthony
2 out of 5 stars
2 out of 5 stars review

bad zippers

Our kids love playing with this couch and I would love to buy another but the zipper quality is terrible and it constantly splitting open! So frustrating and just when you think it’s fixed it happens again!

Helpful?7EBJOBR5MA4L13892418596
Feb 20, 2022
Reviewer name: Brennan
1 out of 5 stars
1 out of 5 stars review

DO NOT BUY

Terrible quality zippers, they broke only 2 weeks after giving the couch to my kids for Christmas. It has the cheapest low quality zippers for the price you pay for the couch. Very disappointing.

Helpful?7EBJOBR5MA4L13892418596
Jul 18, 2021
Reviewer name: TG
5 out of 5 stars
5 out of 5 stars review

LOVE

Bought one for our 2.5 year old (denim color). He loves it! My husband and I also love helping him make forts with it! We ended up ordering a second one so we can make even bigger forts!

Helpful?7EBJOBR5MA4L13892418596
Aug 11, 2021
Reviewer name: Anna
1 out of 5 stars
1 out of 5 stars review

Had the coach a little over a month and the zipper keeps coming apart :( my kids are so disappointed and upset. And I am mad I spent $170 that didn't last. While it did my kids absolutely loved it.

Helpful?7EBJOBR5MA4L13892418596
reply from Member's Mark Support

We are deeply sorry this happened. This seems to be isolated and we are working with our supplier to make immediate corrections. For support, please reach out at https://www.samsclub.com/membersmarkhelp

Dec 22, 2021
Reviewer name: Trash
1 out of 5 stars
1 out of 5 stars review

Trash quality

Zippers are garbage and you zip them and the other side comes undone. You try to call customer service- they just put you on hold and never come back. Waste of money. Considering canceling my entire club membership over how this is handled

Helpful?7EBJOBR5MA4L13892418596