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Customer reviews for Member's Mark Kids' Explorer Sofa for
Member's Mark Kids' Explorer Sofa
4.6 out of 5 stars
stars
2,570 ratings1,109 reviews
  1. 5 stars82% (2,106)
  2. 4 stars6% (157)
  3. 3 stars3% (87)
  4. 2 stars3% (73)
  5. 1 star6% (147)

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Showing 341-350 of 1,109 reviews
Sep 5, 2023
Kathy
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Fine

I ordered Emerald Green and got Teal. Called and they GUARANTEED they would send me the right color. Well guess what Teal again. There is a big difference between Teal and Emerald green and the best thing is they don’t even offer teal this year. Must be last years color. Sent them both back!!!!

Helpful?7EBJOBR5MA4L13892418596
reply from Member's Mark

We're sorry to learn about your experience with the sofa, Kathy. We hope your returns were hassle-free.

Mar 16, 2022
Momof3
5 out of 5 stars
5 out of 5 stars review

Zipper issue

I've noticed a lot of people complaining about the zipper, I've had mine for 4 months and have never had a problem. Pro tip don't yank when you're taking of the covers go around it slowly. Zip the covers up before you wash and air dry. If you need a replacement cover and are out of warranty check your FB market place or offer up. The covers for the Nugget couch also fit this perfectly. This is my second review in these to try and help other people out, the foam on these are excellent. When my mom comes over she would rather sleep on a nugget than on the guest bed. My father in law who is 6' foot tall and almost 300 lbs puts two together and sleeps there very comfortable. Kids make forts, slides and obstacle courses.

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Jul 11, 2022
Zach
1 out of 5 stars
1 out of 5 stars review

Zipper is cheap, makes product worthless.

Save your money and buy a different brand. Was fun until we needed to remove the cover to clean a spill. First time using the zipper and now it doesn't close, there's gaps after zipping over a sections of the cushion. Complete waste of money, cushions are useless because the cover won't stay on.

Helpful?7EBJOBR5MA4L13892418596
reply from Member's Mark

We apologize for the issue with the zipper, Zach. Please reach out to Member Support at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays and we'll do our best to make this right for you.

Jan 27, 2023
Teigensa
1 out of 5 stars
1 out of 5 stars review

Not actually washable.

I bought this for my kids last Christmas and had to take off one of the cushion covers to wash. Despite following the care instructions the zipper wouldn’t function after being washed. I was disappointed but tried to take care of it so we wouldn’t have to wash the big cushion covers. Sadly we just had to wash the big cushion cover and unsurprisingly the zipper won’t zip and now the entire set is useless. I wish there was some sort of recognition of this issue! I tried to ignore the reviews but I wish I had listened.

Helpful?7EBJOBR5MA4L13892418596
reply from Member's Mark

We are sorry that you are having issues with the cover of the Kids Explorer Sofa and would like to assist. Please reach out to Member Support at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays and we'll try to make this right for you.

Sep 15, 2024
Aaron
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome for little one!

Awesome! So glad I found this at Sam’s. Looking for sofas like this on the internet and never knowing the quality was not enjoyable but we trust Member’s Mark and this sofa doesn’t disappoint. Our toddler loves it and it’s very easily washable to keep clean for her even with animals in the house. Many forts in the future. Perfect for what we need!

Helpful?7EBJOBR5MA4L13892418596
Dec 8, 2023
Tina
1 out of 5 stars
1 out of 5 stars review

Buy somewhere else

Ordered when it was on sale and they never sent it to be shipped. Talked to them on the phone and they blamed the delivery service. They just made excuses instead of fixing the issue. They refunded me and said they would cover the difference in cost but conveniently the color I had originally ordered sold out an hour later. So I bought a couch from another company.

Helpful?7EBJOBR5MA4L13892418596
Jan 18, 2026
AK
2 out of 5 stars
2 out of 5 stars review

Dangerous zipper!

We love this. But the zippers are terrible! We have a 3yr old and two 1 yr olds. The zippers are out in the open with a big dangly tie on them that invites littles to unzip it over and over. And the zipper is SHARP. When they slide down it or throw it around while playing the zipper cuts them on the face etc. PLEASE SOMEHOW CONCEAL THE ZIPPER BETTER! (It won’t let me upload a picture.)

Helpful?7EBJOBR5MA4L13892418596
reply from Member's Mark Team

We appreciate your feedback, AK. For safety reasons, we do want to note that this product is not designed or intended for use by children 3 years old and younger.

Dec 16, 2022
Faulty zippers
3 out of 5 stars
3 out of 5 stars review

Anyone tried buying just a nugget cover set?

Just came to see if everyone has the same zipper problem I have been having. My kids LOVE this dang thing but the zippers are a wreck. They will literally not stay zipped and bust open all of the time which makes it a pain to wash the covers and painful to watch the kids play on them because I know they will bust open. I just looked up the nugget to see how much those were and the overall dimensions match the sams club measurements and you can buy a new cover set for $109.

Helpful?7EBJOBR5MA4L13892418596
reply from Member's Mark

Our apologies that you are experiencing issues with the zipper. We would be happy to assist with this. Please reach out to Member Support at (888) 301-0332 for assistance.

Jul 21, 2022
mamax2
2 out of 5 stars
2 out of 5 stars review

zipper issue

My kids love this! We use it daily. The problem with it is the zipper. We had to take one off to clean up a spill. Now we cannot close the zipper. Because we cannot close it, that section is now useless. If there was a way to replace the cover I would love it.

Helpful?7EBJOBR5MA4L13892418596
reply from Member's Mark

We apologize for the issue with the zipper, mamax2. Please reach out to Member Support at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays and we'll do our best to make this right for you.

Nov 17, 2021
Bons05
2 out of 5 stars
2 out of 5 stars review

Not durable

Just bought this Oct21 2021 for my grandchildren and the zippers have already broken. My grandchildren are under 7yrs old. Customer service is contacting supplier to see if they can send replacement covers cause the couches are completely out of stock. Hope nobody else has this issue.

Helpful?7EBJOBR5MA4L13892418596