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Customer reviews for Defender Vision AI 4K UHD Cameras with 2TB DVR Security System, 16pk. for
Defender Vision AI 4K UHD Cameras with 2TB DVR Security System, 16pk.
4.5 out of 5 stars
stars
511 ratings466 reviews
  1. 5 stars71% (361)
  2. 4 stars19% (98)
  3. 3 stars3% (15)
  4. 2 stars2% (12)
  5. 1 star5% (25)

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Showing 41-50 of 466 reviews
Jul 13, 2020
Anonymous
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Very good

I love the new 4k system I just purchased. The digital zoom is wonderful and the picture is crystal clear. The adjustment on the cameras are not what I was hoping they would be, but with a little time I was able to point all the cameras where i needed them.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
Jul 16, 2020
Leo A
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Better than Night Owl

Recently purchased this system, its it is very good for the price, image quality is just enough for surveillance of your home. Defender maybe though can look into offering some compatible LPR technology in the near future to be able to see/ provide lisence plates to authorities during a hit and run or something.. thank you guys!!

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from CX

Hello Leo A! Thank you for taking the time to review your Defender 4K security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today! Melissa C. | Defender Customer Experience Expert

May 25, 2021
Paul L
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Some good points, a lot of bad

Cameras are good, but your Android app needs work, cannot view 1x7 mode and my app keeps timing out and I have to keep reconnecting about every 10 min. As well, there is no more windows support for viewing the live feed, bad move, this was a great way to view my cameras remotely for those of us that don't have a tablet. Also used to be able to save the playback videos directly on my PC, now I have to access the dvr directly, which is not so easy as it is in a locked cabinet in my basement.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
Mar 23, 2021
Anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Combining 1080 cameras into a 4K DVR

Owning a 1080 - 8 camera system, I wanted to buy the 4K - 16 camera system, and reuse 8 of the 1080 cameras along with 8 - 4K cameras. The help desk was absolutely unable to figure out how to do that, so I drew up a schematic diagram for them to have their engineering section look at; which they eventually approved. BTW, it works very well. I used the 1080 power supplies with the built-in ferrite beads on the 1K cameras and the original cabling without ferrite beads for the 1K side.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from CX

Hello Coop! Thank you for taking the time to review the 4K security system. We are so glad to hear you are happy with the 4K. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Without you and our other customers, Defender would not be the name it is today! Amanda M. | Defender Customer Experience Expert

Nov 29, 2021
Dillon
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Defender 4K

Picture quality is quite good for the price, was surprised. Only thing I don’t like so far is that I had to mount a camera sideways to get a taller narrower picture to cover my whole driveway. The image on the app or display monitor is sideways and can’t be rotated.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from CX

Hello Dillon, Thank you for your four-star review. We are happy to hear you love the quality and value. I am sorry to hear you needed to mount a camera sideways for a more narrow view. Thank you for your feedback, I have passed this recommendation on to our Research and Development team as we are always looking to improve. Thank you for choosing Defender, to protect what matters most. Best Regards, Amanda M. | Defender Customer Experience Expert

May 3, 2020
ittgamer
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Amazing sharp 4K clarity for a security camera.

I purchased the new 4K HD 1TB 4 camera system as my other HD unit only included (2). Overall the display is "super crisp". That is a plus, however my older system allowed me to see a greater area of coverage. I expected a wider viewing range as it advertises and it being 4K, but honestly it really gives you a lot less viewing area. Picture width horizontally in comparison to the HD unit is actually the about the same, but vertically (top to bottom) it cuts off "a lot". In the most important area of my home facing the road and my front porch I am now having to use (2) cameras to see what I could see previously with just the (1) camera. I have adjusted every camera detail withing the easy to use unit, and I cannot get a better coverage image. Overall, the clarity is amazing with true 4K live display up to 15fps. On the upside, I can now read license plates on parked cars, I can see extreme details of objects I couldn't see before at the cost of previous coverage area. I don't know if this is supposed to be the give and take of greater quality picture, but I could see plenty enough detail before of people, objects, etc, before this upgrade. The system is not all bad, the connection to the internet was simple. Within minutes I was able to stream live view right on my android phone. Which actually helped me with the installation because I could use my phone to position the cameras. Kept me from going up and down a ladder a hundred times to get an optimal view. I really hope this review helps others when considering to make this purchase.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
Sep 17, 2020
Cameraman
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good product, but no guides for sharing images to

Hardware is good. Support and guides are lacking. Got it working to my phone no problem, but want it on tablet and wife's phone. Says you can set up sharing but no instructions on how to achieve it. Can it actually do it? Where is the instructions to do it.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from CX

Hello Cameraman! Thank you for taking the time to review your Defender 4K system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Or support section on our Defender Cameras has all of our manuals as well as helpful how to videos that will assist you in getting the most out of your system! To share the device with someone else please follow these steps: Please have the person you wish to share the cameras with sign up for their own account right on the app. Click more in the bottom right corner. Then please click Manage sharing Settings Tap the plus to Add Recipient Enter the Mobile Phone Number or Email Address of the person you want to share with. Enter Remarks to leave the recipient details about the request. Never send the device password in the remarks section. Tap the Check mark icon to send. The recipient will receive a notification that there is a device to share. Tap Scan QR Code to scan the recipient’s device QR Code. The recipient will receive a notification that there is a device to share. The Recipient can find their QR Code by tapping More > Account Management > My QR Code. The code can be sent to the requester and scanned remotely. Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today! Melissa C. | Defender Customer Experience Expert

Feb 6, 2021
Hollywood
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Well worth it!

I bought this system to replace an older different system that stopped working, so i didn't have to run wires this time. All the wire connections were the same from the older system to the new Defender system. I am very impressed with how easy the setup was, even setting up the app on my phone was very easy and stupid proof. The last system I was only able to live view from my phone but this system I can rewind to see what happened the other day. Hands down this is a well worth system. "Love It"

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from CX

Hello Hollywood! Thank you for taking the time to leave a rating! Without you and our other customers, Defender would not be the name it is today! Melissa C. | Defender Customer Experience Expert

May 14, 2021
Texican
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

It's an OK system

Just an OK review because the cameras are just OK. No left/right movement & narrow field of view. & no option to upgrade cameras. User interface is VERY confusing to me. I'm not computer illiterate, but the interface is confusing. However, set up instructions were good. Never got email notification to work. Images are pretty good. cables are good. Box & wires are a mess. That's not a knock on this brand, but in wired systems.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from CX

Hello Texican. Thank you for taking the time to review your Defender 4K Ultra HD 2TB Security System with 7 Cameras. The cameras have a 79-degree field of view and they are not Pan, Tilt and Zoom cameras however the cameras have a digital zoom feature. We keep our product line small as we like to focus on creating a small number of products as great as possible and at an accessible price point. Please ensure the DVR is directly connected to the router/modem by an Ethernet cable to set up for email notifications and please reach out to our support team. via e-mail or live chat for any further assistance, we will be glad to assist. I will also send a follow-up email with instructions on how to set up for email notifications and please reply to that email thread. We are looking forward to helping you get the most out of your system! Yvonne M. | Defender Customer Experience Expert

Jan 25, 2021
Hayes
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Set up and picture quality

It is great picture quality but it takes a lot to set this up correctly. The interface looks like it was made in the 1990’s, but gets the job done with a lot of clicking around. Cameras are light and easy to place. Night vision is super clear as well. I think after I mess around with the settings I’ll feel better about it all. Same goes for the iOS app - lots of clicking around. They are trying to update it currently.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from CX

Hello Hayes! Thank you for taking the time to leave a rating! Without you and our other customers, Defender would not be the name it is today! Melissa C. | Defender Customer Experience Expert