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Customer reviews for Defender Vision AI 4K UHD Cameras with 2TB DVR Security System, 16pk. for
Defender Vision AI 4K UHD Cameras with 2TB DVR Security System, 16pk.
4.5 out of 5 stars
stars511 ratings466 reviews
  1. 5 stars71% (361)
  2. 4 stars19% (98)
  3. 3 stars3% (15)
  4. 2 stars2% (12)
  5. 1 star5% (25)

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Showing 231-240 of 466 reviews
Oct 11, 2021
Ronnie S
4 out of 5 stars review

Great 4K system

I bought this system because of the 4K and good reviews I leave on a dead end road and my wife needed some peace of mind knowing she could look outside without opening the door. The cameras have good quality and the distance is great even at night.I like the easy setup and installation it was simple. Only thing it only turns up or down and I need it to turn right on two cameras to get a better view and if it did it would be a five star I recommend this system very highly. 100% better than a Sony system my neighbor has.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from CX

Hello Ronnie, Thank you for your review. We are happy to hear that you love the system's picture, easy to install step-up and night vision. Please note you can adjust the camera to turn left and right, by losing the gear at the base of the camera. Once you have set the camera to the preferred angle, please tighten the gear to hold it in place. Best Regards, Amanda M. | Defender Customer Experience Expert

Apr 26, 2019
Anonymous
5 out of 5 stars review

Outstanding picture quality! Wonderful to have

[This review was collected as part of a promotion.] This is a valuable security system. It comes with 8 cameras. Cable for each camera is roughly 50 ft. in length. Since it is a wired system, even before it arrived, we expected that setting up will involve more work than a wireless system. But the instruction is very clear with color-coded cables; the most important thing is that you need to decide where you want to put the DVR and how you are going to run the cables. I see that a lot of people running cables from attic, but we are lucky that we have a deck with unfinished roof, so we ran the cables under the roof and in the near future, we will finish the roof and nobody will see our cables. It took us 2 afternoons after work (about 2 hours each day) to get 5 cameras running. The quality of the pictures is unreal. I am super satisfied with this aspect. You can also download free app and get notifications on your cell phone. There are many options with this system; you can record continuously or just record when there is motion. You can have different combination of camera display at a time on the screen. So many different options to explore and take advantage of. Night visions are clear in black and white. It is so amazing how technology is so improved and shown in this system. The only thing I wish was different was that I wish cables come in different length. A couple of my cameras need only about 30 ft length, while if there were a couple cables that came in a length of 70 or 80 ft, that would be so much more convenient, especially for a set of this size. We are still installing the rest of the cameras and are looking to see if we can purchase longer cables for these, because they are going to have to go around the house to the garages in the back. Overall, this is the best security system you can have. Setting up takes some work, but it is expected with a wired system. And in compensation, you get an outstanding quality of records and pictures. I highly recommend this system.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from Customer Experience Team

Hi Lan, thank you for taking the time to review your Defender 4K (8MP) Wired Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!

Apr 30, 2019
Athlone
4 out of 5 stars review

Great System

[This review was collected as part of a promotion.] A great system that provides high quality picture and recording that helps you secure your home. Initially was contemplating getting help installing the system but after reading the instructions wanted to try myself and was able to install within a couple of hours. There is quite a lot of functionality available especially an app where you can receive notifications , a great system at an affordable price point to secure your home and providing that additional security.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from Customer Experience Team

Hi Santosh, thank you for taking the time to review Defender 4K (8MP) Wired Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!

Jun 6, 2019
CKC83
4 out of 5 stars review

Great picture, difficult physical setup

[This review was collected as part of a promotion.] The picture is great and everything is very easy to use but due to the cameras being wired you have to do an enormous amount of planning and labor for installation. For a business or office with drop tile ceilings or new construction this would be fantastic but for established homes I would suggest considering wireless based on my experience.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from Customer Experience Team

Hi Christian, thank you for taking the time to review Defender 4K (8MP) Wired Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!

Feb 10, 2020
MASH4077
5 out of 5 stars review

Great system!

I just finished my install this last weekend. At first I thought how would I ever use 16 cameras but as I was designing the coverage areas I was glad I had 16! The picture quality is amazing. I would recommend that before you install the cameras that you temporarily attach at least one and move it around live to different locations so you can see exactaly what the coverage will be like and where the best placement would be. My only thing left to figure out is if I can use a 720p monitor instead of a 4K.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from Defender Customer Experience Expert

Hello Mike, and thank you very much for taking the time to review your Defender wired 4K security system. We are so glad to hear you are happy with the picture quality. You can definitely use a 720p monitor and not a 4K. The monitor will have to be a stand alone monitor (not hooked up to a computer) or a TV set (does not have to be a 4K TV.) Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K system, because without you and our other customers, Defender would not be the name it is today!

Dec 29, 2021
Jeff C
5 out of 5 stars review

Great Product!!

I bought these cameras this past summer due to crime increasing in my area. These cameras are great and even the police have commented on the great footage, as they have taken footage 3 times from me since I got them set up. I was concerned about them working in extreme cold and right now we are in a cold snap of -37c over night with wind chill of close to -50c and they are working great with no issues!

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from CX

Hello Jeff, Thank you for your five star review! It is unfortunate that you are experiencing an increase in crime in your area. We are happy to hear that the cameras are helping you and the police! We are thrilled to hear you love how great the 4K footage is and how well built the cameras are to withstand the harsh weather. Thank you for choosing Defender to protect what matters most! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Without you and our other customers, Defender would not be the name it is today! Amanda M. | Defender Customer Experience Expert

Apr 25, 2020
Thomas26554
4 out of 5 stars review

Clear video, basic setup easy, more info needed

Just received this. The system configures and installs as I had expected (I have installed many before - other brands, etc., and they all work the same. Great video quality. Setup seemed pretty simple, advanced needs some more detail for advanced customers so we don't have to bother customer support.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
May 6, 2019
Darkreign1984
5 out of 5 stars review

Great camera and great quality!!!

This is my honest review and my first I’ve ever done. I bought this camera about two months ago and I’m going to say that even though it was my first home security camera system, this will be the last and only company I use from this point on. My family’s safety and my peace of mind is what I think about all the time and this camera system and company has made both a top priority I believe. The 4K is crystal clear, the night vision is outstanding and the look and quality I feel can not be outdone. I’m 34 and even though it’s 2019 I still believe that a man is only as good as his word and take it from me when I say this system is highly recommended. Since this is an honest review I will say only one down side that maybe could be fixed in the long run. Please provide longer camera lines as 60’ isn’t enough a lot of times. If you included 100’ line I feel it would be much better. I bought extensions but every break in the line is another place for moisture or an issue to come about “especially here in miserable hot and humid Florida” versus solid dedicated 100’ lines. Other than that I feel that’s a minor issue and you still deserve ever bit of the 5 star I gave you. Thank you! Josh Florida

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from Customer Experience Team

Hi Joshua, thank you so much for taking the time to review your Defender 4K (8MP) Wired Security System! We are excited to see that you are so happy with the system and we look forward to helping you protect your family for years to come! We will definitely look into some longer wires, if you ever have any other questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!

Jun 18, 2019
Jack27
2 out of 5 stars review

Third Defender DVR to fail in four years

I have to replace my third Defender DVR as the drive failed like the previous ones in the past four years. Never has Defender covered the warranty which I guess is only 90 days. Very difficult to reach support always. If you’re not a super patient person you’ll never reach their support technicians. I have to stick with Defender unfortunately because I have their cameras wired all around my house which was a major task. It took weeks to run the cables and get all wires to the DVR. Warning! If this is your first surveillance system Do Not buy Defender. It’s also a complicated setup technically much more Duffy than most. And I’m a techie and find their system confusing.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
Dec 12, 2019
Joe E
4 out of 5 stars review

Good Basic Wired System

System is pretty good. Video quality is good but not as good as I was expecting from 4K. Also, the sensitivity of capturing motion is about 90%, as I still get a lot of false triggers, and then on the flip side I miss some footage that should have been captured. However, I'm mostly happy with the system quality for the value.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from CX

Hello Joel, thank you for the feedback, we appreciate it and strive to make our products the best they can be. If you should require support, please contact us by phone, email or live chat! Martin R. | Defender Customer Experience Expert