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Customer reviews for Defender Vision AI 4K UHD Cameras with 2TB DVR Security System, 16pk. for
Defender Vision AI 4K UHD Cameras with 2TB DVR Security System, 16pk.
4.5 out of 5 stars
stars
511 ratings466 reviews
  1. 5 stars71% (361)
  2. 4 stars19% (98)
  3. 3 stars3% (15)
  4. 2 stars2% (12)
  5. 1 star5% (25)

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Showing 211-220 of 466 reviews
Mar 12, 2023
Roseitta C
5 out of 5 stars
5 out of 5 stars review

Great quality and customer service!

My husband and I purchased defender's 16 channel camera system in December of 2022. Our system came when they said it would with everything meticulously packaged. My husband was able to install everything with ease by using the specifically detailed startup guide. We were given an update to install and we did have a little trouble installing it but, after emailing Defender, they were quick to get back to us and walk us through it with no problems. We like being able to view our cameras on our cell phones with the Defender Empower app. We think the quality of footage is very sharp and clear. We occasionally got a false alarm on our phones but I'm pretty sure that's because we are still learning about the system and probably need to adjust the sensitivity. If you go to settings in the DVR, you can customize your system to your specific wants. I am confident that we will be using this security system for years to come! We feel the price is spot on. We would definitely recommend this to family and friends!

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from Defender

Hello Roseitta C, Thank you for your 5 star review. We are thrilled to hear you love the system, from the packing to the Empower App. Thank you for choosing Defender to protect what matters most! Amanda M. | Defender Customer Experience Supervisor

Dec 6, 2019
Sam8585
5 out of 5 stars
5 out of 5 stars review

Fantastic and Clear Video Provided By Cameras

Bought these cameras a month ago because I was tired of dealing with problems with my Lorex cameras. Lorex has terrible customer service and questionable quality with their products. Anyway, setup with these cameras was easy. Had a couple of problems with the remote viewing on the app, but they were fixed with minimal effort. The video clarity from these cameras is tremendous. My Lorex wireless cameras are 2MP, and these cameras blow them out of the water. I needed to be able to read car license plates from a gate camera about 30 feet away, these cameras can handle that task easily. Quality cameras, great value security system.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
Apr 25, 2019
toodlesmn
5 out of 5 stars
5 out of 5 stars review

Very Happy

[This review was collected as part of a promotion.] We have been wanting to install cameras in the front areas of our house. Especially pointing at our door/step area in case packages are stolen. So we decided to try out the Defender 4K (8MP) Wired Security System with 4 Cameras. We were a little nervous about installing these ourselves but it was actually very straightforward. We did watch a couple videos online to assist. We are very pleased with the quality of all of the equipment and happy how easy it was to set up. The picture quality is amazing, clear and up close looking. We are very happy with all of the features and are actually having a lot of fun testing everything out. The price for the quality you get is great. I definitely recommend this product.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from Customer Experience Team

Hi Tammy, thank you for taking the time to review Defender 4K (8MP) Wired Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!

Jun 26, 2020
DylansDad2
5 out of 5 stars
5 out of 5 stars review

I Purchase #2 4K security Camera system...

I purchased a First set of the 4 k cameras and DVR system a week ago, it arrived and I was so blown away by the cameras and all the features of DVR and the app, that I immediately ordered a second set , I also recommended to my neighbor 3 doors down and she ordered a set the same next day, I installed mine and hers today and all’s I can say is wow over and over , I couldn’t be more pleased with how hers and mine turned out , I love how ya can see all in the app, even thought it’s two separate dvrs, I have one set hooked up with the most important cams showing on a monitor and the second set just to view in the app, the notifications are the best feature of this system , although the entire system is incredible, as I’ve said in my first review the cameras picture quality is awesome, and the field of view is way wider that my previous cameras, along with the dvr options and the apps options you can’t go wrong with DEFENDER SECURITY CAMERA SYSTEMS, they have always stood behind there products with me, that’s all I got to say in my honest strait forward review about my recent purchase ...

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from cx

Hello Dylan's Dad, thank you for recommending us to your neighbor and installing the system for them, what a great neighbor to have! We are thrilled to hear how happy you are with the system, the app and our customer service! Thank you for being customer and for sharing your feedback on our products!

May 8, 2019
Kinneyat
5 out of 5 stars
5 out of 5 stars review

Very impressed

[This review was collected as part of a promotion.] I ended up setting this up in a store instead of my house. With the drop ceilings it made running the wires much easier than I originally thought I would be. Everything was very simple to set up with the wires being color coded and a very good length. The hardest part was figuring out where to put the cameras for the best coverage and where to then put the DVR. The app is also a really nice touch. Being able to see what is going on at any point where ever as long as you have an internet signal. Plus the picture quality is amazing. I’ve seen other systems with very poor quality video that you wouldn’t be able to tell who was on the screen. Not with this system. Thank you Defender!

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from Customer Experience Team

Hi Adam, thank you for taking the time to review your Defender 4K (8MP) Wired Security System! We are so excited to see that you are so happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!

Mar 5, 2020
Kris
5 out of 5 stars
5 out of 5 stars review

Great Product

I bought this system a month ago and install was fast and easy. I am impressed with the quality of the system for the price. The only thing I'm not happy with is the warranty fine print that states return shipping is the customer's responsibility even when the product is under warranty.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from CX

Hello Kristopher, thank you for taking the time to review your Defender 4K security system! Welcome to the Defender Family! We are so glad to hear you are happy with your system! Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your system because without you and our other customers, Defender would not be the name it is today! Melissa C. | Defender Customer Experience Expert

May 9, 2019
Belinda911
5 out of 5 stars
5 out of 5 stars review

Easy Set Up- Crystal Clear Cameras!

[This review was collected as part of a promotion.] I own 3 business with security camera systems and also have 1 at my home. The Defender 4k was so easy to set up and I have to say so much clearer than the other systems I currently have. I love the added features this has such as plate recognition and face recognition. It also has times when someone entered, which is an added benefit. This is a great system and so easy to set up, so if you have been concerned about installing a complicated system trust me from experience this is completely user friendly!

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from Customer Experience Team

Hi Belinda, thank you for taking the time to review your Defender 4K (8MP) Wired Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!

Nov 5, 2019
Russ1536
4 out of 5 stars
4 out of 5 stars review

Works well

This has been up and running for around a month. It is outperforming our last system by a mile. The pictures are great, the night vision is really quite good. If there had been at least a basic manual I would have given 5 stars. I keep finding new features accidentally. Unfortunately I dont have a lot of extra time to explore all the features.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from Defender Support

Hello Russell Pouch, and thank you for taking the time to review the Defender 4K wired security system. We are glad to hear you are happy with the security system, and that it is outperforming your last one. Please reach out to Defender via e-mail, phone or chat for any assistance you may require. Because we are an environmentally conscious company, we provide the manual on our website for customers to review, download and print if necessary.

Jan 18, 2020
Anonymous
4 out of 5 stars
4 out of 5 stars review

Quality Unit

I had a defender before but it died, I looked at the other products but didn't like the reviews so I decided to buy the 4K defender, It does work with my old cameras, I will install the 4k cameras once the snow is gone. Only issue I have to getting the camera's to display on my PC, will call support for assistance.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from Defender Customer Experience Expert

Hello there Robert. Thank you for taking the time to review your Defender 4K wired security system! We are happy to hear you are pleased with the system so far. Please reach out to our Customer Support Team via phone or e-mail for further assistance with the display. We would love to help!

May 20, 2019
Stef360
5 out of 5 stars
5 out of 5 stars review

Very Clear Images, Easy Interface!

[This review was collected as part of a promotion.] The Defender 4K is a fully wired security system, which includes the cameras. You would think that would be difficult, but the cables included are VERY long, and allowed for placement throughout my home without them tripping people up. I did have to get guards for a couple of spots. The manual part of the setup was the major part of the process...the interface took only minutes to set up and connect, and the app was even faster. There's even a mouse included. You do need a flash drive to save your password information, but even that is just a few clicks. The clarity of the images is amazing. I was impressed with the ability to stay clear even with objects in motion. There are two recording options, continuous or motion detected. Continuous is, well, continuous, and works well. The motion detected setting was very well calibrated...it didn't just set off at every little motion, like my ceiling fan. You know it's recording because an icon appears on the image onscreen. The app is very simple, but gives you what you need: realtime access to the cameras when away. This will ease my mind considerably when I'm away, letting me check in on my family and pets. It works well even a fairly long distance away. This is a nice system for those who want a quality item that doesn't require a tech degree to set up. I recommend it highly.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from Customer Experience Team

Hi Stephanie, thank you for taking the time to review Defender 4K (8MP) Wired Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!