Customer reviews for Defender Vision AI 4K UHD Cameras with 2TB DVR Security System, 16pk.

Customer reviews for Defender Vision AI 4K UHD Cameras with 2TB DVR Security System, 16pk. for

Defender Vision AI 4K UHD Cameras with 2TB DVR Security System, 16pk.

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4.5 out of 5 stars

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Showing 161-170 of 466 reviews

Apr 29, 2022

1 out of 5 stars review

Cheap

Hard drive failed. No help from defender warranty department. Definitely not worth the money.

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May 29, 2023

Moody habashi

5 out of 5 stars review

Verified Purchase

Easy to use

Great product better than expected. Love there app and how easy it is to use.

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Jul 12, 2022

joe

1 out of 5 stars review

Not good

Has no remote and no desktop software. Returned for refund.

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May 9, 2019

Angwags1

5 out of 5 stars review

Nice security system

[This review was collected as part of a promotion.] This is a very nice wired security system! All of the needed components arrived nicely packaged. The system is fairly easy to install and comes with an easy to understand set up guide. The cameras are light weight but are quality built and sturdy. The DVR component is slim and easy to store with other components. The picture quality is remarkable with excellent night vision. This is a great security system!

Review from defender-usa.com

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reply from Customer Experience Team

Hi Angela, thank you for taking the time to review your Defender 4K (8MP) Wired Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!

Mar 24, 2020

Tom51

5 out of 5 stars review

Excellent video

We bought this unit to monitor our goat barn. So far we have 6 of the cameras connected; the last two will go to monitor the garage door and our side entry door; It was a task to run the wires so they are concealed but activating the dvr was relatively simple. We were surprised on the clarity and sharpness of the pictures; The night vision is remarkable. After other reviews and some mentioned camera failure, I was concerned when one camera started flickering and went out within the first few hours. I removed the connection and reconnected making sure good contact; Has been fine since; We are very happy with it so far. I can not attest to the dependability since we've had it only one week.

Review from defender-usa.com

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reply from CX

Hello Tom, thank you for taking the time to review your Defender 4K system! Welcome to the Defender Family! We are so glad to hear you are happy with your system! Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your system because without you and our other customers, Defender would not be the name it is today! Melissa C.| Defender Customer Experience Expert

Oct 23, 2019

910Geek

5 out of 5 stars review

Great resolution quality

We purchase these cameras for different clients, starting with the 1080HD now 4k, great quality, easy to install and configure. Just remember to get 4k quality, make sure the tv/monitor can do 4k. We normally purchase a 4k TV for our clients to view.

Review from defender-usa.com

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reply from CX

Thanks for the review David, we are glad that you decided to be apart of the Defender family. If you should have any questions please contact our support team by phone, email or live chat! Defender Support

Jan 18, 2020

Anonymous

4 out of 5 stars review

Quality Unit

I had a defender before but it died, I looked at the other products but didn't like the reviews so I decided to buy the 4K defender, It does work with my old cameras, I will install the 4k cameras once the snow is gone. Only issue I have to getting the camera's to display on my PC, will call support for assistance.

Review from defender-usa.com

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reply from Defender Customer Experience Expert

Hello there Robert. Thank you for taking the time to review your Defender 4K wired security system! We are happy to hear you are pleased with the system so far. Please reach out to our Customer Support Team via phone or e-mail for further assistance with the display. We would love to help!

Mar 31, 2020

ryan805

3 out of 5 stars review

clear picture

Defender family for many years. Picture qulity is great compare to older models i have had. Quick and eazy to setup if you can run wires. Couple of issues, one no remote to check dvr have to use a ladder when i want to check my dvr with the mouse that was provided but a very short cord. Also not all of my cameras stay color at night. If the cameras dont have a surface to reflect light off i noticed they go back to black and white.

Review from defender-usa.com

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reply from CX

Hello Ryan, thank you for taking the time to review your Defender 4K system! Welcome to the Defender Family! We are so glad to hear you are happy with your system! Our customer feedback is what matters most to us here at Defender! The cameras are meant to go black and white while in night vision mode so what you are describing is expected behaviour! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your system because without you and our other customers, Defender would not be the name it is today! Melissa C.| Defender Customer Experience Expert

Nov 26, 2019

auntyomi

4 out of 5 stars review

well made

I got this through Amazon as a replacement for the one we had before. The picture is so clear and the installation was easy because the wiring was the same as our old one. Being able to view it on my phone makes it so much easier to look through footage when we need to.

Review from defender-usa.com

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reply from Defender Support

Hello Naomi Edwards, and thank you for taking the time to review your Defender 4K wired security system. We are happy you found the installation easy and the picture clear. Should you find you require any assistance, please reach out to our Customer Support Team via chat, phone or e-mail!

May 24, 2020

vcarruthers

5 out of 5 stars review

Awesome System with Great Features

I installed this same system at the school where I work and was so impressed with it that I bought a system for my home. It is easy to install and setup. The video quality is excellent, even at night. The DVR is easy to use, and the app is fast and easy to use as well. I highly recommend this system.

Review from defender-usa.com

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reply from CX

Hello vcarruthers, thank you for taking the time to review your PhoenixM2 system! Welcome to the Defender Family! We are so glad to hear you are happy with your system! Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your system because without you and our other customers, Defender would not be the name it is today! Melissa C.| Defender Customer Experience Expert