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Customer reviews for Defender Vision AI 4K UHD Cameras with 2TB DVR Security System, 16pk. for
Defender Vision AI 4K UHD Cameras with 2TB DVR Security System, 16pk.
4.5 out of 5 stars
stars
511 ratings466 reviews
  1. 5 stars71% (361)
  2. 4 stars19% (98)
  3. 3 stars3% (15)
  4. 2 stars2% (12)
  5. 1 star5% (25)

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Showing 151-160 of 466 reviews
May 11, 2019
Anonmom311
3 out of 5 stars
3 out of 5 stars review

Mehh

[This review was collected as part of a promotion.] I'm going to be as honest as I can with this system.2 years this was probably a great security camera system.But now to be honest it's becoming outdated especially compared to what is out there.I REALLY prefer wireless too and regret going with the wired model more and more, You are provided with alot of wire for each camera but I would imagine that if you had a very large house you would need to get some extensions for them. Once I had everything finally hooked up it took quite awhile to get connected and the connection is sometimes not the best ans I havent figured out yet if it on my end or the cameras, and dont get me started on the app!

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
Jan 2, 2020
Cnewell86
5 out of 5 stars
5 out of 5 stars review

Very happy!

I got the 4k 4 camera system for x mas and installed the cameras on the four corners of the house watching our house and vehicles. Took me about 3 hrs by myself to fish the wires through the attic and down the wall to the living room tv but the system is well worth the money and has great quality.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from CX

Hello Corey, thank you for taking the time to review your Defender 2K wireless security system! Our customer's peace of mind is what matters most to us here at Defender and we are excited to see that we have achieved this! As our customers are our greatest ambassadors, we would greatly appreciate you sharing your Defender experience with your friends and family. Without customers like yourself, Defender would not be the name it is today! Melissa C. | Defender Customer Experience Expert

Aug 4, 2020
Barb n Bob
5 out of 5 stars
5 out of 5 stars review

Defender 4K

We purchased The defender Security system 4K about a month ago and are very pleased to date. The features included are basically easy to understand. Just takes a little time to feel comfortable with it. We purchased a wireless remote which makes the functionality much easier. We did the installation ourselves wasn’t too bad.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from CX

Hello Barn n Bob, Thank you for taking the time to review your new 4K system! We are happy to hear that our DIY setup was easy for you and you are enjoying all the great features that come along with your system. Best Regards, Maha M. | Defender Customer Experience Support Expert

Apr 26, 2019
Badgerfan33
4 out of 5 stars
4 out of 5 stars review

Affordable Security

[This review was collected as part of a promotion.] I ordered the Defender - Defender 4K (8MP) Wired Security System for use at our local VFW’s clubhouse. There have been break-ins at other local establishments, and we wanted to add some security. This 8-camera system covers our entire building, including all points of entry and the doorway leading to our safe. Nice to be able to do this on our own with one investment rather than using a security company with monthly fees.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from Customer Experience Team

Hi Kelly, thank you for taking the time to review your Defender 4K (8MP) Wired Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!

Jun 10, 2020
Merica94
4 out of 5 stars
4 out of 5 stars review

Good Quality Camera picture

I really like the quality of the camera and the quality of the picture. I have previously purchased defender cameras and i noticed the difference in the picture quality compared to the 4K. I have had issues connecting to the internet to view remotely and haven't been able to get a hold of a good helpful video or information sheet to help set up.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from CX

Hello Merica94, Thank you for taking the time to review the 4K security system. We are so happy to hear that you are happy with our picture quality! I am sorry to hear you are having issues connecting to the internet, please reach out to us on https://www.defendercameras.com/ by email or chat and we would be happy to assist you. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!

May 23, 2019
Johnbrandy1
5 out of 5 stars
5 out of 5 stars review

really nice camera system

just installed 2 days ago to replace existing defender wireless system. picture quality is excellent. install wasnt too bad. just make sure when you pull the cable for the camera that you pull the right end to where your dvr is otherwise you will end up having to re-run a wire like we did. all in all a really great system. only downside I have found is that the field of view is narrower than our wireless systems was. not really a drawback but gives us less coverage of some areas.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from Customer Experience Team

Hi John, thank you for taking the time to review Defender 4K (8MP) Wired Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!

Nov 4, 2019
Luisa87
5 out of 5 stars
5 out of 5 stars review

Best Security system!

I bought this product about 2 months ago and it is wonderful, safe, easy to install and most of all I like how they provide adapters in order to spread my cameras around the house. I highly recommend this to anyone who wants to install cameras all around your home. The representatives are also very polite and willing to resolve your problem and/or questions.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from Defender Support

Hello Luisa Torres, and thank you for taking the time to review the Defender 4K wired security system. We are glad to hear you are happy with the system. If you require any further assistance, please reach out to Defender via e-mail, phone or chat.

Feb 10, 2020
MASH4077
5 out of 5 stars
5 out of 5 stars review

Great system!

I just finished my install this last weekend. At first I thought how would I ever use 16 cameras but as I was designing the coverage areas I was glad I had 16! The picture quality is amazing. I would recommend that before you install the cameras that you temporarily attach at least one and move it around live to different locations so you can see exactaly what the coverage will be like and where the best placement would be. My only thing left to figure out is if I can use a 720p monitor instead of a 4K.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from Defender Customer Experience Expert

Hello Mike, and thank you very much for taking the time to review your Defender wired 4K security system. We are so glad to hear you are happy with the picture quality. You can definitely use a 720p monitor and not a 4K. The monitor will have to be a stand alone monitor (not hooked up to a computer) or a TV set (does not have to be a 4K TV.) Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K system, because without you and our other customers, Defender would not be the name it is today!

Apr 8, 2020
Mark001
2 out of 5 stars
2 out of 5 stars review

Great other than poor functionality & usability

Support is very helpful, quality is good, setup/usability so-so. However if I knew they stopped supporting the web user interface I would not have purchased it and I will not recommend it to anyone I know. It's easy to support at least one browser so you might consider hiring someone with the right technical skill set. I'm very let down and it looks to me like you're settling for "Good Enough" (check your core values)

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
Dec 12, 2019
Joe E
4 out of 5 stars
4 out of 5 stars review

Good Basic Wired System

System is pretty good. Video quality is good but not as good as I was expecting from 4K. Also, the sensitivity of capturing motion is about 90%, as I still get a lot of false triggers, and then on the flip side I miss some footage that should have been captured. However, I'm mostly happy with the system quality for the value.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from CX

Hello Joel, thank you for the feedback, we appreciate it and strive to make our products the best they can be. If you should require support, please contact us by phone, email or live chat! Martin R. | Defender Customer Experience Expert