We bought our first kayak, the Kokanee, from the first owner of it. We're really happy with it, it's easy to maneuver with one or two people and we've never been close to tipping it. It is a little heavy to load onto the top of our Jeep, but not unmanageable. The straps for the chairs were messed up when we got it and I called customer service to see about buying new straps for them. Ian was super helpful - he asked me for the numbers on the kayak and found that the kayak was still under warranty. So they sent me replacement straps for the chairs for free, even though I wasn't the original owner! This kayak and the customer service has made it easy for us to have fun kayaking and if we get another kayak we'll definitely look into the Lifetime products. Thanks Lifetime!

I have not used the kayak yet. I bought it early and have been waiting for it to warm up. I am hoping to use it in May. So far it is exactly what I had expected after looking at it online. Like I said, I haven't used it yet but I am kind of wishing there was an upgraded seat available, but I knew that when I bought it.

I’ve had two lifetime kayaks for several years. Some of the plastic pieces have broken due to normal wear or have just been lost. The company has replaced these parts at no cost. Unexpected but grateful. Great kayak, outstanding service and customer support.

I bought recently a kayak tandem and it does not came with one of the seat, so I reach to lifetime service and the agent Alan reply me very fast and say that will sent me the replacement in only two days the replacement arrived. Thank you for the excelent service.

We bought a Lifetime Tandem Kayak and during its first use, the pads for the seat pulled out of their tabs and we lost them. I chatted with a representative and explained what happened. Prepared to buy the pads, the rep said no problem and would place an order form me. Pad arrived just a few days later. Wish all companies would take notice of this way of doing business.

I have bought several lifetime products over the years (tables, play equipment, kayaks). I have always been very pleased with their construction and durability. For the first time I had to contact the company for a replacement part, and now I found that their customer service not just matches, but actually exceeds the quality of their products. I’m impressed. They have won a “lifetime” customer.

I bought two Lifetime kayaks, a single and a tandem. Both craft were sit on top models. Both kayaks are great and a blast to use. My biggest compliment is how they handled an issue that arose. One of the clips that locks the seat into place on the tandem craft was lost. I reached out to Lifetime and was responded to in an very quick manner. The service rep, Dany, was extremely helpful in identifying the part # and arranging for a replacement. Great customer service!

My Kayak is great, but customer support the likes of which I received from Hunter elevates my experience to "Excellent"! Call volumes are very high, but he was very helpful and polite! Hunter is an excellent representative of the company and should be promoted immediately!

I’ve bought the Kayak over 2 years ago and on the last trip one of the seat clips got lost My mistake and when I’ve contacted them to find out where I can order a replacement They send me replacements for the whole kayak for free That’s standing behind your product I’m a customer for life Thanks again

Bought a kokanee kayak years ago and I happened to lost one of the seats so I contacted lifetime to see if they sold them because I can’t find the exact one anywhere. CS sent me one at no charge! I love this kayak and also love my fisher lifetime kayak I’ve had for years. Great quality kayaks and and great customer service! Thanks