Bought two Lifetime kayaks over ten years ago for my Florida keys home. The salt water environment and near constant use eventually degrades the seats and attachment hardware. I made one call to the Lifetime toll free number and they sent me replacement parts for free. This is the second time I’ve replaced these parts and they are still free. I’ll never buy a kayak from any other company.

Just bought our kayak and noticed it was missing a strap piece. I called customer service and they are sending the piece to me. Great customer service. Other than having to wait on hold for a while the person I spoke with was extremely helpful and nice and got my issue taken care of immediately.

After I had purchased a Kayak from Costco I had noticed that a clip from one of the seats was missing. After I had reached out to Lifetime they immediately had gotten back with me and had shipped out the missing part. This minor part was a minor inconvenience, but the customer care was exceptional.

I've had this kayak for a while now. i've used it in lakes and in the ocean. i've launched into surf with no problem (we did get wet). the seats got lost over time and customer service sent me new seats, no questions asked! its a bit heavy for one person but i've paddled out on it by myself. stable in the water. easy to add modifications. the only drawback is no netting or anything else inside the "storage holes"

Many problems, bought as tandem kayat for grandson. Unable to use because of its' weight(75 lbs) design(wide body) unable to use with any wave action on windy days, seat is terrible(after 20 minutes your back hurts), difficulty adding attachments like fishing pole holder/ trolling motor/better seating. After looking at 100's DYI videos I realize I bought a dud

We have 3 Lifetime Kayaks, 2 singles (a Hydros 85 and a Triton 100) and 1 tandem an Envoy 106). Our home backs up to a freshwater canal and my wife and I along with friends use them frequently. They are stable and fun to operate. We have also been very pleased with responses from the Lifetime Team when needed.

We bought a Lifetime tandem kayak about two years ago, and have enjoyed it greatly. However, in transit, one of our hatch covers must have blown off. With a quick email to Lifetime, including a description and model number, Lifetime replaced the hatch cover for us free of charge. Now that's what I call service!

Love this tandem kayak! This is our family kayak. We owned two other Lifetime kayaks and other Lifetime products and we are very happy with our purchases. Lifetime customer service is the best. He (Darwin) responded quickly when I needed assistance and he was very helpful and accommodating. I highly recommended ALL Lifetime products for your needs.

My family and I are building memories with our Lifetime kayak. One of the best investments we've made as a family and we couldn't be happier. What I love about our Kokanee is its versatility to shuffle the seats, in the case that you don't want to have two people on the kayak. You can move the seat to the middle position and take it out by your self. Its a great feature. Plenty of storage. Wont break your back packing it around. Love it. If you could put some money down of something and be guaranteed a heart full of memories. This would be it. -Cheers

I needed a few replacement parts and I was a little upset that I couldn't just order it from the website. So I reached out to customer service and Terry went above and beyond to see to my request. The kayak seems great and I have no hesitations but really I am just stoked there are companies that are still putting customer service as top priority. Thank you.