The box said medium firm but this mattress is not even close to being a slight bit firm! I gave it 4 stars because although I wanted firm, this mattress made me realize that i don't know what i want! I love this mattress!!!

I ordered Hotel queen mattress and the size is bigger than the box spring and the queen frame I have. Now wondering what frame I need for this thing, otherwise I have to return and reorder the traditional queen

As good as the big name brands. If you look at the specifications, it is very similar so I thought I would give it a try. I ordered the Ultra Plush model and it is super comfortable. It still gives you support, but so luxurious!

Mattress is very comfortable. Ordering on the app was easy. Delivery was fast. Setup was a breeze. Just take it out of the box,unwrap and you are done!

Item was damaged it expanded once out of the box bigger than what can fit in vehicle. Customer service phone, online , and in person would not partial refund for damaged product

To be honest there's nothing wrong with the bed. My roommate says it's like sleeping on a cloud for me I didn't like it. So have to find a different mattress

The mattress did not expanded to 12 inch, only to 8. Otherwise the mattress was soft but maybe too soft for some with back issues. I sent it back and got a refund.

The mattress is quite comfortable. We have using them for only one week, but are adjusting to them quickly. They work well on our adjustable bed bases. Time will tell how durable they are, and remain comfortable.

I bought this for my son’s room. He shares his room with his older brother when he visits. They both absolutely love the mattress. He is y as happy to share with his brother anymore lol! Sometimes they’ve found me napping on it too😂

we had just moved to our new apartment and needed a bed that was cool and didn't feel hot. it has been a game changer. to those that worry about firmness, go for the medium or firm it will soften up over time.