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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,358 ratings1,523 reviews
  1. 5 stars69% (2,332)
  2. 4 stars12% (419)
  3. 3 stars6% (210)
  4. 2 stars4% (127)
  5. 1 star8% (270)

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Showing 801-810 of 1,523 reviews
Feb 5, 2026
MARLENE
1 out of 5 stars review

Ultra soft not firm

I ordered a firm mattress and what I received was ultra soft. My back has hurt ever since I received this mattress.

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May 13, 2021
LynnM
1 out of 5 stars review

Regret this purchase

I waited years for a new mattress. This was BIG deal. We gave it 48 hours to expand & air out. It's been about 2 months & the odor won't go away. It's almost a mildewy smell. Awful.

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Nov 26, 2020
concorde
4 out of 5 stars review

Not without issues

I like the semi firm mattress. With that said, I would like to report 2 issues: 1. I ordered online, item came without original box, which is having wheels for easy movement. 2. Top part of the mattress is getting wavy after every use.

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Aug 21, 2020
sleep
4 out of 5 stars review

Great mattress

This is a very nice mattress. At first I felt it was a bit too firm, and I prefer a softer mattress that still is supportive. It did take a couple weeks of sleeping on it to start feeling a bit softer and is now the right mix of soft and supportive.

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Jun 7, 2025
Jason
1 out of 5 stars review

Didn't last

I weigh 180, in less than a year there was a crater in the bed. It was comfortable for a few months, though softer than expected. Broke down very quickly. Now it's really uncomfortable, offers no support.

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reply from Member's Mark Team

We apologize for the issues you're experiencing with your mattress, Jason. Please note all of our mattresses come with a 10-year manufacturer's warranty. We'd like to assist you further, please contact Member Support at (888) 301-0332.

Feb 7, 2022
Nicole4102
2 out of 5 stars review

Sags

I bought this mattress in June of '21 and it's already sagging in the middle. Also, the fabric on the top is loose and bunching under the fitted sheet. 2 stars because I liked it when I first got it. Wish I had returned it.

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Nov 28, 2025
THOMAS
1 out of 5 stars review

Would not recommend.

I bought the mattress a little over a year ago. It was ok at first and i didn't mind it. Now it is sunk in the middle. I have been experiencing hip pain recently and I think the mattress is the cause.

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Jan 10, 2026
Alex
3 out of 5 stars review

Size Matters

Although the mattress is advertised as 12 inches, mine has only reached 10.5 inches and it's been 5 days. Other than that I do feel like it's super comfy! But since it's not expanded fully it's not sitting on my box spring correctly

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Nov 20, 2023
Gokay
2 out of 5 stars review

Not 12 inches

I have purchased one in the past. This one did not fully expand in one corner. After 48 hours. And measuring its barely 10 inches. But comfortable. Price should be reduced.

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Nov 7, 2022
Jimmyjam
1 out of 5 stars review

Verified Purchase

Bad mattress

Horrible mattress, was supposed to be firm, what a joke! Had to go out and buy a extra firm mattress topper so I would not sink down to the box springs. Don’t waste your money on this one folks!

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