Hi There, Thank you for raising your experience about the range. We've shared some guidelines to get your unit running smoothly! Most information codes on a range can be cleared with a reset. However, some error codes may require additional steps to solve the problem. Samsung range or wall oven error codes: https://www.samsung.com/us/support/troubleshooting/TSG01001948/ I have also shared the model's user manual to learn more about the "Information Codes" on page 47: https://downloadcenter.samsung.com/content/UM/202207/20220713101924684/NX60A6311SS_AA_DG68-01340A-03_EN_MES_CFR_220712.pdf This video is about "How to fix range and microwave problems": https://www.youtube.com/watch?v=N064z8CQ8XA Should you require further assistance in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145700215, to help our team pull up your information. Have a great day! ^Chrystel

Hello JoStrz, Thank you for reaching out. We appreciate you letting us know that the oven glass door of your Samsung range shattered. We apologize for the inconvenience this has caused you, especially since you just had it for 35 days. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you. Attached is a link to our warranty page to learn more about the product's warranty coverage for reference. https://www.samsung.com/us/support/service/warranty/NX60A6311SS/AA Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144572112 -Angelica