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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
306 ratings205 reviews
  1. 5 stars65% (198)
  2. 4 stars10% (31)
  3. 3 stars8% (23)
  4. 2 stars4% (13)
  5. 1 star13% (41)

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Showing 161-170 of 205 reviews
May 29, 2025
Reviewer name: BeBe
3 out of 5 stars
3 out of 5 stars review

I would not recommend this mattress. It was shipped in oblong box torn and tossed. No label of top or bottom of mattress all wrapped in an abundance of thick tight plastic. Very heavy oblong cardboard box and rolled so much it was giving away and becoming rounded. Very difficult for 3 people to pick up and move. FEDX had difficulty also. The mattress has NO springs in the side edges of the mattress where you would sit on the side of the bed. If it does you cannot feel them and they do not support you. There are coils and springs in bottom of mattress where your footboard is at. These coils and springs are lumpy bowed out and hard bowed buldged on the side of the cloth of mattress. The mattress itself took much work to get it open out and placed on the bed. It smells like high amount of paint or chemicals has been poured into the room where it on the bed at. This is day 2 and the smell with a fan on and the windows open is overwhelming and cannot be good for you at all. This mattress soft touch and the material top covers are beautiful. The material and the quality of this mattress is wasted money. I would never recommend it to anyone. The struggle of it all and the quality that you paid for is NOT worth it. I am very disappointed and referred others to be members of Sams. This mattress is not Sams Members quality at all. To send back or take back this mattress is out of the question. I would have to buy box and No Way you can roll this mattress back up. Get 3 or more men to get it out of my home and then carry in what a trailer back to the store or Van. Very disappointed to say the least. Home smell is not worth your time for this mattress either. I will never buy another rolled up mattress in a box.

Helpful?56MNVX2X80RL13890868215
reply from Member's Mark Team

We apologize for this experience, BeBe and ask that you please contact Member Support at (888) 301-0332 so they can assist you with a refund or exchange.

Jul 13, 2025
Reviewer name: Harri
5 out of 5 stars
5 out of 5 stars review

Superb mattress

Purchased the KS Firm and couldnt be happier. It molds perfectly to your body and offers excellent support. Cooling layer is really effective. I was worried about the memory foam being too hot for me but I really didnt need to worry at all. I will certainly be buying these for my other beds.

Helpful?56MNVX2X80RL13890868215
reply from Member's Mark Team

We're so glad you are happy with the cooling comfort of our mattress, Harri! Thank you for the 5-star recommendation!

Feb 12, 2026
Reviewer name: Eric B
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Its a little more than medium but sleeps great

Very firm but great

Helpful?56MNVX2X80RL13890868215
May 21, 2026
Reviewer name: Tricia
5 out of 5 stars
5 out of 5 stars review

I love this mattress.I paid a small fortune for our old mattress and this one is so much more comfortable.

Helpful?56MNVX2X80RL13890868215
Jul 23, 2025
Reviewer name: Lou
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Memory foam mattress 14”

Mattress sleeps very good. Makes back feel good in the morning.

Helpful?56MNVX2X80RL13890868215
Jun 1, 2026
Reviewer name: VON
3 out of 5 stars
3 out of 5 stars review

Nice at first.

Bed was nice at first but then 3 months later it lost its luster and started getting soft. Going to return.

Helpful?56MNVX2X80RL13890868215
Apr 20, 2026
Reviewer name: anonymous
2 out of 5 stars
2 out of 5 stars review

Stay away from the softer mattress!

The plush mattress is like sleeping on a marshmallow. You totally sink into it. No support whatsoever. And I like a softer mattress. But not this. Also, there is NO reason for it to be 14 inches thick. Making the bed is a nightmare and keeping some expensive deep pocket sheets on it is impossible. Have had the mattress on a guest bed just a few months. Will be putting on the curb for garbage pickup soon.

Helpful?56MNVX2X80RL13890868215
Sep 13, 2025
Reviewer name: Cat
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Pleasantly surprised

Had high hope based on prior reviews. Purchased the first of Sept and so far for 2 1/2 weeks it has exceeded my expectations.

Helpful?56MNVX2X80RL13890868215
Jan 15, 2025
Reviewer name: MrsMarcum
5 out of 5 stars
5 out of 5 stars review

Excellent choice

Very happy with this purchase! I was a little worried about the "bed in a box" idea but its great quality and gives a good night sleep.

Helpful?56MNVX2X80RL13890868215
Feb 2, 2026
Reviewer name: Webb
5 out of 5 stars
5 out of 5 stars review

Excellent

I purchased this bed with the adjustable base! Best money I’ve spent in a while. It’s been about a month but I am getting very good rest!

Helpful?56MNVX2X80RL13890868215