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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
291 ratings194 reviews
  1. 5 stars66% (191)
  2. 4 stars11% (31)
  3. 3 stars7% (21)
  4. 2 stars4% (13)
  5. 1 star12% (35)

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Showing 151-160 of 194 reviews
Apr 7, 2026
Jeffrey
5 out of 5 stars review

Coming from a memory foam mattress

We had a name brand memory foam mattress for a handful of years that costed twice as much, and my wife and I like this considerably better. I’m 6’5 and weigh around 250lbs and this bed is very supportive and comfortable

Helpful?56MNVX2X80RL13890868215
Jun 1, 2026
VON
3 out of 5 stars review

Nice at first.

Bed was nice at first but then 3 months later it lost its luster and started getting soft. Going to return.

Helpful?56MNVX2X80RL13890868215
Feb 7, 2026
osfans
5 out of 5 stars review

Nice mattress

Just received our queen mattress yesterday and slept on it last night. We have the medium for firmness. I'd describe ours as more as medium-to firm. Great night's sleep - very comfortable and well made. We're happy with this purchase

Helpful?56MNVX2X80RL13890868215
Dec 1, 2024
Sagging2
1 out of 5 stars review

Less than 2 months and sagging

Neither of us are overweight, yet the mattress already is sinking after less than 2 months of use. Not even sure how to return it, still trying to figure that out.

Helpful?56MNVX2X80RL13890868215
reply from Performance Sleep Products

Hi Sagging2 -<br /><br />I am sorry to hear that the Member&#39;s Mark Hotel Premier Hybrid mattress did not meet your expectations. Sam&#39;s Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review.<br /><br />https://www.samsclub.com/content/returns?xid&#61;ftr:return-refunds

Feb 15, 2026
Patrick
2 out of 5 stars review

Look Elsewhere

Incredibly mushy, zero support. We put it on an adjustable platform and it was terrible, we are just waiting for a replacement mattress to then return this mattress… Definitely look elsewhere.

Helpful?56MNVX2X80RL13890868215
Jul 13, 2025
Mattress
5 out of 5 stars review

Very comfortable

We bought one mattress and found it so comfortable that we bought a second. It has NO faulty construction issues. We bought "medium" firm and it is highly supportive with a quality memory foam on top.

Helpful?56MNVX2X80RL13890868215
reply from Member's Mark Team

Thank you so much for this fantastic 5-star review!

Nov 30, 2025
Ashley
5 out of 5 stars review

Camper mattress

Very comfortable and affordable mattress! Bought for our camper and fit great. 2 people plus a 70 lb dog. Couldn’t ask for a better deal in today’s economy.

Helpful?56MNVX2X80RL13890868215
Nov 21, 2025
Karen
3 out of 5 stars review

good matress! can't go wrong on the price! i looked at several. decided on this one. But if you order a Medium its really soft! going to see if i can exchange for a firm. i have a bad back so i gotta get that firm!

Helpful?56MNVX2X80RL13890868215
reply from Member's Mark Team

We hope your exchange went well, Karen, and if you need further assistance, please contact Member Support at (888) 301-0332.

Nov 7, 2024
Kimmie
5 out of 5 stars review

Great for a side sleeper

We bought the Medium. It has a nice supportive spring base with a soft cloud like topper. I would highly recommend to anyone who likes a softer mattress. Great for a side sleeper.

Helpful?56MNVX2X80RL13890868215
reply from Performance Sleep Products

Hi Kimmie - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Aug 6, 2025
Victor
5 out of 5 stars review

This is equivalent to the expensive "name brand" mattresses out there at mattress stores. I will never go back to a mattress store. It was easy out of the box unroll let expand for 48 hours. It's a 2 person job. I was told by chiropractor to always go firm bc you can make it softer. You can't do the opposite. It's been 5 months, and just sleep like a baby. not too hot or colder. The Sams club performance sheets are great, too.

Helpful?56MNVX2X80RL13890868215