Dear Alexis,Thank you for sharing your feedback. We sincerely apologize that the bike did not meet your expectations regarding size and power. We understand how important it is for a product to match its description and provide a satisfactory experience. Your input is valuable to us, and we will review this matter further. If there’s anything we can do to assist, please don’t hesitate to contact us at 1 (844) 585-7462. We’re here to help!Best Regards, Customer Service Team at Jetson

Dear Valued Customer,Thank you for your detailed feedback, and we sincerely apologize that the Jetson Horizon X Kids Electric Dirt Bike didn’t work out for your 11-year-old. We understand how important it is to find the right fit, and we're sorry to hear that the size didn't meet expectations despite the recommendation for 13+. We're glad to hear that you found the scooter easy to assemble and liked its modern design. Your satisfaction is important to us, and we appreciate your comments. If you need assistance or have any further concerns, please don’t hesitate to reach out to our customer service team at 1 (844) 585-7462, available daily from 9am to 5pm EST. We’re here to help!Best Regards, Customer Service Team at Jetson

Dear Valued Customer, Thank you for your detailed feedback, and we sincerely apologize for the trouble you’ve experienced with your Horizon X Electric Dirt Bike. This is not the level of performance or service we aim to provide, and we understand how disappointing this must be—especially for a gift meant to bring joy. We’d like to further investigate this matter and help determine what may be causing the battery issue. Please reach out to us at 1 (844) 585-7462, available daily from 10 AM to 6 PM EST and our team will be ready to assist you with troubleshooting steps or explore possible options to resolve this. Your satisfaction is important to us, and we appreciate the opportunity to make this right.

Dear Valued Customer,We truly apologize for the issue you experienced with your bike. We're glad to hear it was great initially, but we're sorry to hear about the chain tensioner breaking. This is certainly not the experience we want for our customers. Please reach us at our toll-free number, 1 (844) 585-7462, from 9am to 5pm EST. We're committed to ensuring your complete satisfaction and will strive to meet your needs to the fullest extentBest Regards, Customer Service Team at Jetson

Dear Brenda,Thank you for sharing your feedback with us. We sincerely apologize that the product you purchased did not meet your expectations in terms of size. We understand how frustrating it must be to find that it’s too small for your 9-year-old, especially when the age recommendation indicated suitability for older children.We appreciate your input and take your concerns seriously. If you’d like assistance, please don’t hesitate to contact us at 1 (844) 585-7462, available from 9 AM to 5 PM EST. We’re here to help and ensure you find the right product for your needs.Once again, we apologize for the inconvenience and appreciate your understanding.Best Regards, Customer Service Team at Jetson