Skip to Main Content
Sam's Club
Sam's Club
Customer reviews for Jetson Horizon X Kids 36V Electric Dirt Bike with Headlights for
Jetson Horizon X Kids 36V Electric Dirt Bike with Headlights

Member photos

Sort by |
Showing 1-10 of 49 reviews
Nov 25, 2024
Quentin K
5 out of 5 stars review

Verified Purchase

Dirt Bike

Great buy. I have a 5 year old who’s 48 lbs. he got this for his birthday today 11/24/2024 and rode it all afternoon. He has mastered speeds from level 1 and two. Level 3 seems to be a bit faster but I’m sure he will get it in no time. Easy to assemble, and not too heavy. Overall I would buy a second one if needed. The age on the box recommends 13 year olds but it seems a bit too small for a 13 year old.

Helpful?2WLNWD8Y6DKM13890863319
Feb 26, 2025
Ci
5 out of 5 stars review

Verified Purchase

Very nice for the price!

My 8 year old grandson loves this bike. He is very cautious so the 3 speeds are perfect. He rides it back and forth to my sons house that is 3/4 a mile away. Its a little small for the recommended size but easy to control.

Helpful?2WLNWD8Y6DKM13890863319
Feb 15, 2025
Zelda
5 out of 5 stars review

Verified Purchase

Birthday

Grandson loved this so much, he is5.

Helpful?2WLNWD8Y6DKM13890863319
Jan 2, 2025
Stacia W
5 out of 5 stars review

Verified Purchase

Grandson loves it

This is the best present I got my grandson he wants to stay outside now and not come in the house he loves the bike and the track that he is able to ride on.

Helpful?2WLNWD8Y6DKM13890863319
Dec 30, 2024
KRB
5 out of 5 stars review

Verified Purchase

Highly recommend as first dirt bike.

Bought this for my 6 year old. It is perfect first dirt bike. The 3 different speed options is great. We started out on 1 and worked our way up to 3 within an hour or so. 14mph seems to be a good max speed. I did not want to start off with a $1000 gas bike since he’s going to out grow it so fast. Really good build quality.

Helpful?2WLNWD8Y6DKM13890863319
Jan 4, 2025
Lauren
5 out of 5 stars review

Verified Purchase

The bike Santa delivered …

Our son loves this electric bike! It’s perfect for him, and he’s picked it up quickly. He is excited to ride it every day, and the bike has a cool look to it as well! Very happy with this purchase!

Helpful?2WLNWD8Y6DKM13890863319
Jan 3, 2025
Shelly
5 out of 5 stars review

Verified Purchase

Great bike

My son loves it! Love how there is three different speeds. It was fast and easy to assemble. Holds charge for a long time. Is able to go over all terrain. Doesn’t leave bike marks in the grass. Would definitely buy again.

Helpful?2WLNWD8Y6DKM13890863319
Jan 3, 2025
AZGRANDDAD
4 out of 5 stars review

Verified Purchase

Great starter bike and value- a little small

Great bike and value but a little small for my 10 year old. I love this bike and so does my grandson. The packaging was done very well, the instructions were clear, and the quality of the bike is great. We love the style, the tires, the construction and the lights on the bike. the charging could be a little faster and the 40min runtime is okay. This would have been a 5 out of 5 review but what I found to be a minus 1 pt deduction was that the bike says for ages 13+ … however the size in my opinion is really suited for more of 8 - 12 year olds. The speed is fine for those learning but the size is smaller than I imagined. My grandson is 10 and average height and has to pull in his legs a little higher than normal to ride it. I expect this bike to last him 1 year instead of 3-5 years because he will probably out grow it in 12-18 months. Other than that a fine product. It was just the age advertised was a little misleading. Maybe the tested it out on short 13 year olds.

Helpful?2WLNWD8Y6DKM13890863319
reply from Jetson Bike

Dear Valued Customer,Thank you for your detailed feedback on the bike! We’re thrilled to hear that you and your grandson love the style, construction, lights, and overall quality of the bike. It’s wonderful to know that the packaging and instructions met your expectations as well.We appreciate your thoughts regarding the size and age recommendation. Your insights are valuable and help us better understand how the product fits different riders. While the bike is designed for ages 13+, we understand that individual height and proportions can vary greatly and may affect the fit.We’ve also noted your suggestions about the charging speed and runtime, and we’ll share them with our product development team as we continuously strive to improve.If there’s anything we can assist with or if you have further feedback, please don’t hesitate to reach out to our customer care team at 1 (844) 585-7462, available every day from 9am to 5pm EST.Thank you again for taking the time to share your experience—we’re delighted to have you as a customer!Best Regards, Customer Service Team at Jetson

Oct 18, 2024
Ashley
3 out of 5 stars review

Verified Purchase

Read before you buy!

Battery doesn’t last very well, the seat hurts feels like your sitting on a pice of 2x4 breaks squeak like two cats in a dumpster.

Helpful?2WLNWD8Y6DKM13890863319
reply from Jetson Bike

Dear Ashley,Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the issues you've experienced with your Jetson Horizon X, including the battery performance, uncomfortable seat, and squeaky brakes. Your feedback is incredibly valuable to us, as it helps us improve the quality of our products and services moving forward.Please don’t hesitate to contact us at our toll-free number, 1 (844) 585-7462, available every day from 9am to 5pm EST. We're committed to ensuring your complete satisfaction and will do our best to address your concerns.Best Regards, Customer Service Team at Jetson

May 5, 2026
Cy03
1 out of 5 stars review

Almost unusable

Bought this for my son who weighs about 45lbs, if he puts the bike on speed level 3 the bike will run for only a few seconds then cut off. I replaced the motor figuring there might be a short but this thing is useless. I've checked every wire and connection and nothing fixes it.

Review from RideJetson.com
Helpful?2WLNWD8Y6DKM13890863319
reply from Jetson Customer Care

Dear Valued Customer, Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the experience you and your son have had with the Jetson Horizon X Electric Dirt Bike. We understand how frustrating and disappointing it must be to encounter these performance issues, especially after taking the time to inspect the wiring and even replace the motor in an effort to resolve the problem. Please know that this is not the level of quality or service we aim to provide to our customers. For safety purposes, replacing the motor is not recommended, as modifications or component replacements may affect the bike’s overall performance and safety systems. We would like the opportunity to look into this matter further and better understand what may have caused the issue you described. At your convenience, please reach out to our Customer Support team through our toll-free number at 1 (844) 585-7462, available Monday through Saturday from 10 AM–6 PM EST. Our team will be glad to gather more information and review the situation further. We truly appreciate your patience and the time you took to share your experience.