Customer reviews for Jetson Horizon X Kids 36V Electric Dirt Bike with Headlights forMember photos
Great product / no replacement parts
My son loves this dirt bike and has had it for a few years. The only issue with this cool product is you can't buy replacement parts. My son rides it so much it needs batteries and cannot get them or any parts even from there website. This product would have a solid 5-star review if you could buy parts
Dear Valued Customer,Thank you for your feedback! We’re thrilled to hear how much your son enjoys his Jetson Horizon X Kids Electric Dirt Bike. We apologize for the difficulty in finding replacement parts, especially batteries, to keep him riding.Please reach out to us at our toll-free number, 1 (844) 585-7462, available from 9am to 5pm EST. Our team will be happy to assist you in checking the availability of parts for his bike. We’re here to help and appreciate your patience and support!Best Regards, Customer Service Team at Jetson
Verified Purchase
My 9yr old loves his new electric bike!
Fun Bike!
Horizon X Electric Dirt Bike
Unboxing was smooth — all parts and papers were neatly packaged with no missing pieces. Assembly was quick and straightforward, taking less than an hour with basic tools. The user manual was clear and easy to follow, with helpful diagrams and setup tips. The bike itself is powerful, quiet, and fun to ride — great acceleration and solid build quality make it an excellent choice for both beginners and experienced riders.
Dear Valued Customer, Thank you for sharing your detailed and thoughtful feedback regarding your Jetson Horizon X Electric Dirt Bike. We’re delighted to hear that your experience from unboxing to your first ride has been smooth and satisfying. It’s great to know that all components and documentation were well-packaged and complete, and that the assembly process was quick and straightforward. We’re also pleased that you found the user manual clear, informative, and easy to follow. We’re thrilled that the Horizon X has met your expectations in both performance and quality. Hearing that you appreciate its powerful yet quiet operation, smooth acceleration, and solid build reinforces our commitment to designing products that combine reliability, innovation, and excitement for riders of all experience levels. At Jetson, our goal is to deliver products that inspire confidence, adventure, and joy in every ride. Your feedback is truly valued, as it encourages our team to continue improving and providing the best possible experience for our customers. Thank you again for choosing Jetson and for taking the time to share your experience.
Verified Purchase
Children's electric motorcycle
Jetson electric motorcycle
Verified Purchase
Great ebike
My son has been loving his bike so far. The battery has lasted long enough for him to enjoy while outside. I have no complaints right now.
Impossible to find tubes for
The tube is an unusual size, and you won't find them anywhere. You might as well buy a new bike. It's 12 inches, but you can only find 12.5-inch tubes and tires. By the way, these tires went flat the first week my son used them.
Dear Valued Customer, Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the difficulties you’ve experienced with the Jetson Horizon X Electric Dirt Bike, particularly regarding the tire and tube sizing as well as the issues with the tires going flat. We understand how frustrating this must have been, especially when the product did not meet your expectations and caused inconvenience for your son’s use. This is not the level of service or product experience we aim to provide, and your feedback is invaluable in helping us identify areas where improvements are needed. We would like to further investigate this matter to understand what went wrong and to provide appropriate assistance. Please reach out to us at our toll-free number, 1 (844) 585-7462, Monday through Saturday from 10 AM–6 PM EST. Our team is ready to listen and gather all the necessary details so we can address this issue thoroughly. We appreciate your patience and the opportunity to learn from your experience.
Great while it lasted
We bought this last in gray last fall it worked from about October to early December and now it doesn't charge or turn on. Is there replacement batteries? My son loved it while it lasted, we'd love to get more use out of it.
Dear Valued Customer, Thank you for bringing this matter to our attention, and we sincerely apologize for the experience you’ve had with your Jetson Horizon X Electric Dirt Bike. We understand how disappointing it must be for both you and your son, especially after enjoying the bike over the past season. We truly appreciate you sharing your feedback, as it helps us better understand the experiences of our customers. We would like the opportunity to further review this matter with you. Please contact us at our toll-free number, 1 (844) 585-7462, available from 10 AM–6 PM EST, and our dedicated team will be more than happy to assist you.
I purchased this bike for my nephew as a Christmas gift last year. He loved the bike but wasn't able to ride it until the weather got warmer. Unfortunately, when he was able to ride the bike he punctured the tire. I purchased the extended warranty and it did not cover the tire replacement. I found this out after several back and forth emails and telephone calls. I contacted Jetson to see how and where I could replace the tire myself and was told they do not carry the tire and I must go to a hardware store or tire store. I think it is ridiculous I spend over $400 on this bike to get no assistance. My nephew did not get a chance to enjoy his bike and I wasted $400 + dollars.
Dear Valued Customer,<br /><br />Thank you for bringing this matter to our attention. We sincerely apologize for the experience you’ve had — this is not the level of service we aim to provide, especially for our valued customers.<br /><br />We understand your frustration, and we’d like to further investigate this issue to see how we can make things right. Please reach out to us at 1 (844) 585-7462, available every day from 10 AM–6 PM EST. When you call, kindly refer to Angela, who will personally review your case and explore all possible options to assist you.<br /><br />Once again, we truly apologize for the inconvenience and thank you for your patience and understanding.<br /><br />Best Regards, <br />Customer Service Team at Jetson
Didn't last 1 1/2 years.
The bike worked fine untill the charger was misplaced. After about a month i went ahead and ordered and new charger from Jetson, thats when the real problem began. The new charger would not charge up the bike, so I contacted Jetson for help, they said the battery is built into the bike and you the customer cannot replace it. They have no solution besides for me to take it to a E bike repair shop, I know thay wont be worth it. So now if i dont try to make a repair it will be ready for the trash. I dont recommend Jetson.
Dear Valued Customer,<br /><br />Thank you for bringing this matter to our attention and for taking the time to provide detailed feedback regarding your experience with the Jetson Horizon X Kids eBike. We sincerely apologize for the inconvenience you've encountered, especially following the purchase of a replacement charger.<br /><br />Regarding the battery, we regret to inform you that this component is currently not available for individual sale, as it is built into the unit and not designed to be user-replaceable. We understand how frustrating this can be, and we truly apologize for the limited options available in this situation.<br /><br />Please know that we value your feedback—it plays an important role in helping us improve our product quality and expand the availability of serviceable parts. Your comments have been shared with our internal teams for further review and consideration as we continue to enhance our products and customer experience.<br /><br />If there is anything further we can do to assist you, please do not hesitate to reach out to our Customer Support team at 1 (844) 585-7462, available daily from 10 AM to 6 PM EST. We are here to help in any way we can.<br /><br />Once again, we truly apologize for the inconvenience and appreciate your patience and understanding.<br /><br />Best Regards, <br />Customer Service Team at Jetson
Verified Purchase
Excellent Dirt bike
Great product . Runs smooth and lights are great . Only thing to build are handle bars