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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
4.6 out of 5 stars
stars5,476 ratings1,566 reviews
  1. 5 stars80% (4,356)
  2. 4 stars11% (607)
  3. 3 stars4% (203)
  4. 2 stars2% (92)
  5. 1 star4% (218)

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Showing 271-280 of 1,566 reviews
Jul 18, 2021
JO
1 out of 5 stars review

Just increase the price

I am really disappointed in the change of this product. These diapers are poorly made and have poor absorption compared to the ones we have I been buying for years. Have you no mercy on caregivers? The leaking, the frequent changes and more importantly the skin integrity of the patient. Just increase the price instead of making an inferior product.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Morning JO. We are sorry to hear about your experience with leakage as we want our underwear to perform their best . We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Sep 14, 2021
FILMcritic
1 out of 5 stars review

MM female disposable briefs

I have always purchased MM briefs for my 106 yr old mother. When I saw the changed box and additional sizes, I followed the sizing chart and she fit into the "Small " category. I purchased 2 boxes. I was totally disappointed to find that they were too small for her frail frame and ripped as I tried to put them on. The quality is terrible and the absorbency is not what it used to be. I will be returning the unused product and buying at BJ's in the future.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Morning. We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Apr 21, 2025
PammyPoo
5 out of 5 stars review

Important READ

I have been using these XL for about 5 years or more. At first I thought they worked excellent, but as time went on they started leaking down both the insides of my legs. I kept wearing them even though they barely fit me.. I went from 280 lbd to 362 lbs over time and decided to try XXL. They worked much better but were kinda big (Stretchy) Since then I have lost 60 lbs 305 now, and while they fit good, still leak down insides of legs. MY ASSESSMENT AFTER YEARS: When you gain a bunch of weight, it makes it very hard for them to fit in all areas of your body. I do believe as I lose the next 60 lbs ( on mounjaro for diabetes) they will work perfectly as they once did before all the weight gain. At one point I was 240 lbs and they fit right between my legs and did not leak!! ALL THE WEIGHT GAIN, CANT BLAME THE PRODUCT!!! :O)

Helpful?5GU7CLX9CFHV13890762616
Nov 22, 2021
Verna2198
1 out of 5 stars review

Terrible Fit

I do not know who designed these but it could not have been someone who would wear them. When I first saw them I was really excited when I saw the price. BUT why would someone design these as to where I feel like I am wearing a thong? I even had someone else try them on and asked their opinion the6 say the same thing. I am almost 70 years old and not comfortable as all

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Hi Verna! Thank you for reaching out. We have upgraded the design of our Underwear to fit and feel more like real underwear. Please reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for you.

Jul 3, 2021
Mike
1 out of 5 stars review

changes are terrible

Members Mark were perfect brand of diapers for my mother and I recently noticed the box changed so I only got one box this time and am very disappointed. The large size is now too tight on her and they have less protection. Please go back to the old ones.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Afternoon Mike. Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mother.

Sep 8, 2021
Sharon
1 out of 5 stars review

one star is to much

Poor fit, the Large actually is 6 " smaller than the old one. The extra large is bigger/ I am so disappointed.. Why did you have to change a product that worked and fit so well. I am at a loss to know what to do because I relied on these to be available.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Hi Sharon. We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Jul 12, 2021
Jan
2 out of 5 stars review

Sizing changed (a-lot)

Have used the Membersmark brand for years for my 105 year old Mother. New packaging and much smaller size!!! She is a small woman and having a larger size is more expensive and I cannot even comfortably pull these up. They don’t stretch well. No need to be stylish, just keep her dry.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Hi Jan. Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mother.

Nov 21, 2025
Ruby
5 out of 5 stars review

These do a great job.

Sad fact of life is, most of us will need incontinence products when we're older. I'm so thankful I decided to try these. Due to the price, I chose the Member's Mark. They don't have any scent which is great. It's hard to tell that I'm wearing them at all. No noise, of paper or anything. They stay in place. So far, I haven't had any leaks. I wasn't sure if I was ordering the correct size, but the medium fits perfect. They stay in place and don't ride up, or fall down. Please, Sam's, please do not change how these are made. Thanks for having great store brand products.

Helpful?5GU7CLX9CFHV13890762616
Jul 3, 2022
across the street
2 out of 5 stars review

WHAT HAPPENED?

These used to really good and economical. But now they are a waste of valuable room in my bathroom cabinet. For some unknown reason(s) somebody changed: * the softness of the material * the cut/configuration of the entire brief * the butt cuppage * the stretchability * the positioning and capacity of the pad * the comfortability. And, as a result I am now sitting on my sofa in a brief that is: * crawling up my butt (talk about being uncomfortable!) * wet with sweat * wet with peepee * is costing me more because each brief lasts a shorter length of time and requires more changes per day.They

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Afternoon and thank you for your feedback. Our apologies for all these occurrences. Please know that we take all feedback seriously and will pass this along. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Jul 4, 2021
chefie
2 out of 5 stars review

Too small

They changed the sizes. Now I have to get a XL and not a L. They said it was a repackage. Now just a marketing ploy. They wanted to put less in the package. Also they now leak and they are still almost to small. This is ridiculous and they knows what it going on. Less quality less material.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Afternoon Chefie. We appreciate your feedback. Member’s Mark has upgraded to our most comfortable fit ever, designed to feel more like real underwear. We have also adjusted our size guides to include our new size offerings, which may allow you to find an even better fit. You can refer to your waist size, pant size and/or weight to determine the best size for you. Women’s Small size fits waist sizes 20-30 inches, pant size 00-8 and weight range of 85-120 lbs. The new Women’s Medium fits waist sizes 31-37 inches, pant size 8-16, and fits a weight range of 115-190 lbs. The new Women’s Large fits waist sizes 38-44, pant size 16-22 and fits a weight range of 170-260 lbsThe new Women’s XL fits waist size 45-64, pant size 22+ and fits a weight range of 200-300 lbs.If you are on the tail end of any range, consider sizing up. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.