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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
4.6 out of 5 stars
stars
5,521 ratings1,572 reviews
  1. 5 stars80% (4,394)
  2. 4 stars11% (612)
  3. 3 stars4% (203)
  4. 2 stars2% (95)
  5. 1 star4% (217)

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Showing 231-240 of 1,572 reviews
Sep 28, 2023
Foxy
5 out of 5 stars review

Great value, great product

Glad I decided to buy these. Great value. More for the price than most. Good fit. No leaks. These are probably the best overall I have tried. When I get out of bed, all the liquid is inside the brief. Bed is dry. The one change I would make is to make them longer in the back. I am tall . I recommend that you try these.

Helpful?5GU7CLX9CFHV13890762616
Sep 19, 2021
sis
1 out of 5 stars review

They are PADS in paper PANTS!!!!!

What the heck have you done, this is a big big mistake. they are pads in paper pants!!!!! Please go back to the other ones, these new ones are not for bladder and bowel issues. never once did I come home from being out to wet pants (and not the paper ones). this new design a horrible ideal they are not for incontinence they are for menstrual cycles I mean really just look at the PAD, (YES ITS A PAD) as now I always have wet pants not just the diaper but my pants are soaked before I can get to use a restroom. IT'S A PAD NOT ADULT DIAPERS CALL IT WHAT IT IS!!!!!!! no since in contacting customer service they never ever do anything anywhere. the public is who hears what your saying and the public DO NOT LIKE THESE TYPE OF PADS FOR INCONTANCE, THESE ARE MORE FOR A LITTLE LEAK, A DRIP, NOT A FULL BLOWN BLADDER ISSUE. WE DID DIAPERS NOT PADS!!!! VERY UNHAPPY LIKE A LOT OF US ARE AND WILL BE LOOKING ELSE WHERE AFTER 5 YEARS AND A GREAT PRODUCT NOW GONE. BRING THEM BACK AND ILL BE BACK. IM MAD!!!!!!!!!!

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important product information. We look forward to hearing from you.

Jul 15, 2021
Pam
1 out of 5 stars review

Worthless

Have been buying Members Mark Underwear for my mom for a number of years. Was very happy with product. Did it’s job of keeping her dry. Just bought my first package of the new Members Mark Underwear. They are worthless!!! She is completely wet within a hour. Very poor fit. Will not be buying these again.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Morning Pam. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can make sure it is the right size for your mom. We would also like to obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Sep 1, 2021
Joan aka GG
1 out of 5 stars review

I didn't ask for these!

I bought the for M & W underwear and it was a tad bulky but it worked, it didn't feel like it wanted to cut me in half. Wish I had read the reviews before I reached a point of having to order. I live in Assisted Living, can no longer drive and counted on Sam's to make part of my new "life?" a bit easier. I had used many brands before trying Sams and I wish I was still using them. These leak, a lot, I'm a plus size so because you made them smaller not only do they leak they are uncomfortable and you didn't make a comparable size. I know you sold them a lot because you were out of them quite often so I learned to always keep a months extra on hand. Yes tey are nicer looking, however I don't show my underwear to many people so it really didn't matter. They are smoother but because they are also tighter and thinner they dig in. I don't know about anyone else's feeling about the matter but I would rather have the old bulky ones or new ones of equal absorbing ability and size and pay a little more, I'm pretty sure most of us with this problem wouldn't quit Members Mark if the price increase was a fair one. Shoppers are loyal people and we expect our favorite stores to remember that and at least play fair. Maybe you should have asked some of us up front how we felt instead of a bunch of you who don't even have this problem made it for us. It's expensive, sometimes humiliating and causes some changes to be made in our lives.. Sam would have thought about his customers first but I guess the boys have just gotten too big to take that into consideration. Stay Safe, God Bless

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Morning Joan. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Aug 24, 2021
Iggy
3 out of 5 stars review

But Why?

Why did they change the adult disposable underwear for women? The new underwear is a joke. They are poorly made, sized wrong and the padding is not absorbent. After 2 1/2 years I will have to look elsewhere for underwear. Member's Mark missed the mark this time.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Morning Iggy. We have upgraded the design or our Underwear to fit and feel more like real underwear. Please reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for you.

Jun 27, 2021
Jane
2 out of 5 stars review

Extremely disappointed in change!

Extremely disappointed in the change in Member’s Mark incontinence underwear – the sizing is obviously much smaller. My 96 year-old mother (wears a size 16-18 pants) has been wearing this brand in Large for a long time. The previous version (in the pink/purple box) fit comfortably and she could easily put them on herself. This new version (in the purple box) is visibly smaller and a struggle for her to pull on.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Afternoon Jane. Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mother.

Jul 12, 2021
Jan
2 out of 5 stars review

Sizing changed (a-lot)

Have used the Membersmark brand for years for my 105 year old Mother. New packaging and much smaller size!!! She is a small woman and having a larger size is more expensive and I cannot even comfortably pull these up. They don’t stretch well. No need to be stylish, just keep her dry.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Hi Jan. Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mother.

Sep 15, 2021
Kathryn
1 out of 5 stars review

You shouldn't have changed them.

I have purchased your briefs for quite a while for my adult handicapped daughter to wear to bed and was very pleased with them in the past. Why did you change them? I suppose with inflation, you needed to reduce costs, but reducing the size and quality of your product was not a good decision. You could have raised the price or reduced the number in the box. I wouldn't have liked it, but I probably would have continued to buy your product. Now, I need to look for something else.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Morning Kathryn. We are sorry to hear about your daughter's experience with sizing as we want our underwear to fit and perform their best for you. We promise to refund or replace any item you find unsatisfactory until you find the best size. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jun 19, 2021
Tim
1 out of 5 stars review

New Version Not the Same - Cheaply Made

I have been buying Member's Mark Underwear for my Mother for awhile now. She said they were the best of all she's ever used, comfortable, perfect fit and held in liquid. These were recently changed and supposedly only the packaging and sizes were going to change, but they are NOT the same. It is a completely different material (kind of fuzzy) that rips easily and the new sizing allows for easy leakage. I'm very disappointed as Member's Mark had been a guaranteed solution for her and I upgraded my membership to get free monthly shipping of them. Now I have to start looking for another brand.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Hi Tim! Thank you for your feedback and our apologies for all the issues. Please call our Customer service number at 888-301-0332 so that we may assist and offer suggestions and help. Thank you.

Oct 16, 2021
cia
1 out of 5 stars review

Not worth buying

These aren’t worth buying since they changed from the unisex ones. They don’t work for me anymore. I’ve bought these for years and they were great! I tried Depends and they didn’t work for me either. Does anyone have any suggestions on what works? Thanks!

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good morning and thank you for your loyal patronage. The unisex underwear has been discontinued. But, please call our customer service line  at 888-301-0332. They might be able to reach out to the manufacturer for other options.