Good Morning Raquel, first, we would like to apologize for your recent experience as what you have described is not in line with our expectations for this product. Since these types of concerns are not typical of our Protective Underwear. if you would be willing to call us at 888-301-0332, we would love to talk to you in more detail about your concerns and obtain manufacturing dates and any samples you may still have for inspection.

Good Morning. We are sorry to hear about your Mom's experience while wearing the Members Mark Protective Underwear. We'd like to see what we can do to make this up to you so if you are willing, please call us at 888-301-0332. If you still have any remaining product left, please hold onto them so we can obtain important lot code information and retrieve them for review. We look forward to hearing from you.