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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
4.6 out of 5 stars
stars
5,597 ratings1,591 reviews
  1. 5 stars80% (4,454)
  2. 4 stars11% (618)
  3. 3 stars4% (205)
  4. 2 stars2% (97)
  5. 1 star4% (223)

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Showing 101-110 of 1,591 reviews
Sep 15, 2021
Reviewer name: Kathryn
1 out of 5 stars
1 out of 5 stars review

You shouldn't have changed them.

I have purchased your briefs for quite a while for my adult handicapped daughter to wear to bed and was very pleased with them in the past. Why did you change them? I suppose with inflation, you needed to reduce costs, but reducing the size and quality of your product was not a good decision. You could have raised the price or reduced the number in the box. I wouldn't have liked it, but I probably would have continued to buy your product. Now, I need to look for something else.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Morning Kathryn. We are sorry to hear about your daughter's experience with sizing as we want our underwear to fit and perform their best for you. We promise to refund or replace any item you find unsatisfactory until you find the best size. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jan 8, 2023
Reviewer name: Annsplans
3 out of 5 stars
3 out of 5 stars review

Nice material but needs odor control

I had been a regular user of the Walmart "Assurance" brand of incontinence underwear, but decided to try Sam's Club store brand. At first, I was pleased to note the material used was softer and a nice upgrade. Unfortunately, as I used them, I couldn't help but notice the lack of the odor control feature, which is advertised on the "Assurance" brand wrapping/boxes. I've gone back to using Assurance, and the odor issue is no longer a problem. It's too bad that this otherwise nice disposable underwear lacks the odor control feature.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Morning Ann. Thank you for your feedback. We are sorry to hear about your experience while wearing the Members Mark Protective Underwear. We'd like to obtain more product information so if you have the time please call us at 888-301-0332. We look forward to hearing from you.

May 18, 2022
Reviewer name: SJ
1 out of 5 stars
1 out of 5 stars review

New sizing is a joke

I weigh under 100 pounds and size small is way too small. When you pull it out of the package it looks like underwear for a 10 year old girl. It does not even stretch all that much. I think they measured doll sizes. I don't know how they can show curvy women in the pictures when in reality if you have a butt, good luck pulling up this underwear. I don't know how they came up with the sizes or why they changed them. Was the point to make women feel like they should buy bigger sizes or feel bad about their bodies? A waste of money.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Afternoon SJ. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jul 12, 2021
Reviewer name: Jan
2 out of 5 stars
2 out of 5 stars review

Sizing changed (a-lot)

Have used the Membersmark brand for years for my 105 year old Mother. New packaging and much smaller size!!! She is a small woman and having a larger size is more expensive and I cannot even comfortably pull these up. They don’t stretch well. No need to be stylish, just keep her dry.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Hi Jan. Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mother.

Sep 2, 2021
Reviewer name: Barbie
1 out of 5 stars
1 out of 5 stars review

Not a good change Sam’s Club!

It’s hard to come up with a positive thing to say about the women’s adult underwear. We had purchased the previous unisex version of this product for years. Years. It was great, maybe a little bulky, but it absorbed and fit. Basically it did its job and then went in the trash. Fast forward to Sam’s upgraded model “Women’s Total Protection.” These don’t absorb, they seem thinner, they are much smaller, and they cut in to my stomach. They are not sized appropriately. I’m left searching for another product that works. Sam’s previous product, the unisex model, was often out of stock. It was very popular. I’m not sure who decided it needed an upgrade. Next time, stick with what works. Wish I’d thought to read the reviews before purchasing. These will be going back first chance I have.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Morning Barbie! Thank you for your feedback. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jul 1, 2021
Reviewer name: Tigerlily
1 out of 5 stars
1 out of 5 stars review

Too small

Have been buying the Small-Medium for my mother for quite a while, and according to the sizing in the description, this new "Small" size should have fit her, since she only weighs 100 pounds. These look like something a baby would wear. They were too tight and too small. Not sure why Sam's would redo a product and make it worse.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Afternoon and thank you for your feedback. I recommend trying the new Women’s Medium which fits waist sizes 31-37 inches, pant size 8-16, and fits a weight range of 115-190 lbs. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for you.

Jun 19, 2021
Reviewer name: Tim
1 out of 5 stars
1 out of 5 stars review

New Version Not the Same - Cheaply Made

I have been buying Member's Mark Underwear for my Mother for awhile now. She said they were the best of all she's ever used, comfortable, perfect fit and held in liquid. These were recently changed and supposedly only the packaging and sizes were going to change, but they are NOT the same. It is a completely different material (kind of fuzzy) that rips easily and the new sizing allows for easy leakage. I'm very disappointed as Member's Mark had been a guaranteed solution for her and I upgraded my membership to get free monthly shipping of them. Now I have to start looking for another brand.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Hi Tim! Thank you for your feedback and our apologies for all the issues. Please call our Customer service number at 888-301-0332 so that we may assist and offer suggestions and help. Thank you.

Dec 14, 2021
Reviewer name: WINNANA
1 out of 5 stars
1 out of 5 stars review

Worst Member's Mark Women's Underwear

The explanation you provide is unacceptable about a better design. Just not true for those wearing the previous design women's underwear. What were your designer's thinking? The previous color was so much better. If this is an attempt to cut cost, it is not worth it to lose customers. The COST of this underwear is not cheap, and the dye used concerns me. It appears CHEAP, and THEY ARE UNCOMFORTABLE>This new design is not what works for my family member. I will not buy anymore until you have, at least, gone back to the old design abd/or a better design, which had a great fit. These are not comfortable, AT ALL. The underwear should fit like a brief, not like a thong. LIKE THE BEIGE COLOR which blends in better.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Morning! Thank you for your helpful feedback. In order to understand more and help with other size options, it would be helpful if you could reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for your family member.

Aug 30, 2021
Reviewer name: Jan
1 out of 5 stars
1 out of 5 stars review

members mark women's protective underwear

I am very dissatisfied with the new product. The large is NOT a true "large" size. It seems like it should be labeled as a "medium" with the way it fits. The absorbency is terrible as they do not absorb so well as the older version and requires more changes, which is most likely why this change to the original version was made. Use more, buy ore. I am very dissatisfied with your new product.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Morning Jan. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jul 3, 2021
Reviewer name: Nicole
1 out of 5 stars
1 out of 5 stars review

why did you change the sizing?

I am very disappointed in this new product! I have tried every other product and the old style worked perfect! The new style is to tight! Why do you feel the need to change things and make life harder on caretakers! Is there any chance that you will change back? I would have given this product no stars but it wouldn’t let me!

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Hi Nicole. We appreciate your feedback. Member’s Mark has upgraded the design of the Protective underwear to feel more like real underwear. We have also adjusted our size guides to include our new size offerings, which may allow you to find an even better fit. You can refer to your waist size, pant size and/or weight to determine the best size for you. Women’s Small size fits waist sizes 20-30 inches, pant size 00-8 and weight range of 85-120 lbs. The new Women’s Medium fits waist sizes 31-37 inches, pant size 8-16, and fits a weight range of 115-190 lbs. The new Women’s Large fits waist sizes 38-44, pant size 16-22 and fits a weight range of 170-260 lbs The new Women’s XL fits waist size 45-64, pant size 22+ and fits a weight range of 200-300 lbs. If you are on the tail end of any range, consider sizing up. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.